Mack Trucks Review

Good service, always gets the parts right for our vehicles.

My local MACK support isn't the best, so I randomly dialed a store in New York and had the pleasure to speak with Gil. I needed help getting chassis details and was given far more information and specs than I had initially requested. Gil was such a great help, I felt compelled to write a review. Management, should you read this... we live in a world where customer service is lack luster at best, so please give him my best. -Carlos out of Albuquerque, NM.

Crazy shop service stinks long waiting crazy people

Very helpful usually have what you are looking for.

They do not stand behind the parts they sell brand new wheel cylinders leaking less than 2 months

I never had a problem with the people that work there they official. Some of you guys are too special and important. The people at the counter are always going above and beyond even when I m annoying and don t know the name of a part or where it goes they always find it. So all you dudes with them fake comments need to stop it.

Matt (Gabrielli-Queens location) provided me with excellent customer service. He was able to quickly get a mechanic to work on my truck and resolve its problem very quickly.

Came in on a scheduled time, with one problem left with 2. It took them 5 days to fix a rear axel sensor wire which they did not even fix but got paid now I have to come back so they can fix it for free.

The parts dept always goes out of there way to make sure I get my rigs going. Thanks fro the Hi-Tech Heating mechanics

They may have fixed my truck, but they stole my iPad from the sleeper. I had it hidden in my clothes in the drawer, and I closed the curtain when I left. Came back. It was gone. Someone does some deep cleaning while the truck is in the shop

One of the truck drivers associated with this company refused to let my Uber driver merge onto the freeway. It was a road rage filled game for the truck driver and my driver and partner were terrified because we were forced along the narrow shoulder of a bridge. The truck driver would leave room, but then as my driver began to merge the truck driver would aggressively speed up to cut us off. They did this multiple times and we were terrified.

The worst place for fixing the truck, expensive and they don't know what they are doing...

Service was great. I was in and out quick with all the correct parts.

Sorry that was my grandson who xhoose the stars.....

I'm currently in NJ where the only gabrielli here doesn't sell volvo parts I called here to tried and get a part number and was told by the clerk they are not allowed to give out part numbers i guess I'm supposed to wonder around til i can get what i need or maybe I'm obligated to buy from them I was a long time customer til today

Very dissatisfied with the service provided by Gabrielli. Didn t repair the problem and when asked for expedited repair, was denied. My truck is out of service, again, hence losing money, again, for something they claimed they fixed.

A member of the company forewarned Mark Evans of Gabrielli via telephone and in an email which stated that the check engine light was on again (5days later) and the same issue persisted (this was known due to a fault code reported by the Keep Truckin ELD ENGINE MONITOR). She informed him that the tractor would be dropped off the following day at noon and requested an expedited repair, considering this was supposed to have been resolved by Gabrielli less than a week ago. This request was denied.

The next day at 11:45 am, the tractor was taken into the facility and at that time, Mark acknowledged the problem was in fact the same, and mentioned he wouldn t charge a diagnostic fee. (Well of course not!!!!) Once again only requesting expedited services, the response from Mark was, I have 12 trucks here. I would have to ask them if it s ok with them if you skip them! I was appalled!

There was nothing done to expedite. The automated asset email Gabrielli sends, stated the tractor wasn t checked into their system until 17:47:03. Over 6 hours after it was dropped off. And at 10am the following day, a follow up call was placed and Mark stated, they haven t looked at it as of yet, but he thinks they are about to look at it now. Unacceptable. Another message was left for Sal Rossi (manager) via voicemail and with Mark. Will update this review.

Mark was forewarned about the vehicle coming in 24 hours before it was brought in, therefore the initial request of an expeditious repair was a reasonable one. As of now, I have missed 3 loads of my contracted work totaling $1950. I will be definitely seeking monetary reimbursement for every load that is missed due to incompetence.

ELITE DOORS says; phenomenal experience, Rich was very helpful and always available. i will definitely recommend Gabrielli

Kendra is a top-shelf receptionist, very courteous and friendly.

This place is horrible. They are quick to sell a vehicle but it is impossible to get any service on the vehicle. The service manager tells you to the bring the vehicle in for service; 6 weeks later the vehicle is still NOT repaired. The staff at Gabrielli feel that you bought the substandard product, and now you could wait forever to get it repaired. I will NEVER ever buy another Ford product. Horrible. The staff is rude and nasty.

Very professional n knowledgeable guys at Gabrielli truck, always willing to go the extra mile. Jose, Salvatore, Jay, Angel and Glen in parts dept

Bought a 2019 hino tow truck. Truck is great. I didn t check on the day of delivery but the Truck has no throttle control or idle up feature for the bed. I thought maybe i was not doing something right with the cruise but nothing i tried worked. Ended up calling my salesman Masimo who was great through the whole purchase process by the way. He agreed to take my truck as a trade when the Medford location didn t want to. He also gave me a fair price on the new truck. Massimo handled the situation and the truck is currently getting the idle up issue fixed.

Jose pepe good Sales advisor in the parts department

They are not helpful crazy people long wait no body pay attention

Excellent service kudos to Andre from Gene Wilder at dep Department of Environmental Protection thank you chief

Your parts department is horrible the guys there are very rude I work for very big company that buys a lot of parts from you guys and I can t believe you employ people like this I would be fired if I talk to people with the attitude like they have and you don t answer the phone past 538pm at the parts department why put on google 6pm after I told him I d call him back in two minutes to get a PO number from my company if it was my choice I would never buy from you ever again but see I am not the only one leaving a review like this you guys have horrible customer relations to the max clean your place up because eventually people are going to go to someone else

Very bad parts department, leave you on hold for a long time. Have no patience and just hang up on you afterwards.

If you know what they what you want then they know what you need very very helpful and very very informative great workers at this place

Those guys always closing really early they suppose to close at 4 but they close it at 3

Bought a 2006 Ford LCF (yes, old; but still from a dealer's "maintained" fleet) from them on Friday, after they said they fixed the starting problem it had when I test drove it 2 weeks earlier. They said it had just been sitting too long. The guy who transferred it to me said to call if there were any issues and they'd take care of it. The truck didn't start on Monday or Tuesday. On Wednesday, I reached out and they said "it's and old truck", "manager won't pay for it", and "he will get you a discount if brought to one of our shops".

Great place to get truck parts they are very knowledgeable and very fast

I'm not here for business with them I just parked my car here while I'm at work it seems like a good place. But I wouldn't know

Too expensive, take long long time, still have not fixed yet

Custumer service is good; the help you with any truck parts and issues