Very dissatisfied with the service provided by Gab...

Very dissatisfied with the service provided by Gabrielli. Didn t repair the problem and when asked for expedited repair, was denied. My truck is out of service, again, hence losing money, again, for something they claimed they fixed.

A member of the company forewarned Mark Evans of Gabrielli via telephone and in an email which stated that the check engine light was on again (5days later) and the same issue persisted (this was known due to a fault code reported by the Keep Truckin ELD ENGINE MONITOR). She informed him that the tractor would be dropped off the following day at noon and requested an expedited repair, considering this was supposed to have been resolved by Gabrielli less than a week ago. This request was denied.

The next day at 11:45 am, the tractor was taken into the facility and at that time, Mark acknowledged the problem was in fact the same, and mentioned he wouldn t charge a diagnostic fee. (Well of course not!!!!) Once again only requesting expedited services, the response from Mark was, I have 12 trucks here. I would have to ask them if it s ok with them if you skip them! I was appalled!

There was nothing done to expedite. The automated asset email Gabrielli sends, stated the tractor wasn t checked into their system until 17:47:03. Over 6 hours after it was dropped off. And at 10am the following day, a follow up call was placed and Mark stated, they haven t looked at it as of yet, but he thinks they are about to look at it now. Unacceptable. Another message was left for Sal Rossi (manager) via voicemail and with Mark. Will update this review.

Mark was forewarned about the vehicle coming in 24 hours before it was brought in, therefore the initial request of an expeditious repair was a reasonable one. As of now, I have missed 3 loads of my contracted work totaling $1950. I will be definitely seeking monetary reimbursement for every load that is missed due to incompetence.