Macdonald Bath Spa Hotel Review

Really enjoyed our stay here. All Staff were very friendly and helpful. Concierge was very kind and knowledgeable. Gym was small but well proportioned. Spa looked good. Breakfast was excellent. Bedroom was large and lovely. Would gladly recommend this large hotel . Love It.

The pandemic as brought a new way of life for us all however this is a 5 Star hotel with decades in the business. No 50th birthday party for me as I have been shielding and the government as restrictions on the number of people that can gather together, therefore you wouldn't think it would be too difficult to arrange afternoon champagne high tea for 6 people. I gave them one months notice and at the last minute absolutely everything was ruined leaving me in tears. I spent 4 months inside my home shielding and was looking forward to just light lunch and a 2 day stay at this hotel. Failure to return emails, failure to answer the phone, failure to return calls, constant changing as to whether I can have 10 people or 6, it was just a mess. I have stayed in numerous 5 star hotels most of my life in the UK and beyond and I have never in my life experienced such haphazardness. Thankfully I managed to book Backwell House another 5 star hotel who was able to accommodate the very simple requirements for 6 people who had been shielding to come together for a light lunch and a glass of champagne. Bath Spa just didn't get it and were very insensitive to the needs that vulnerable people may have and as such I would never recommend this hotel as in our society if we cant care for the vulnerable there is something to be said about the society within which we live.

Insufficient staff waited 25 mins to be served for afternoon tea only after going to find someone to serve also insufficient longer so in pool overbooked spar and afternoon tea

The hotel is beautiful the room are outdated but the staff is kind and friendly.

The reason i put 1 star is: after the first night we found A CONDOM WRAP between the bed and the table bed, this is unacceptable for a "5" star hotel and "deep clean"-as they say-room.
When we mention it to the receptionist she was kind enough to go herself to pick it up. But because she didn't wear a mask in the whole time of the conversation and a taxi was waiting for us
I didnt want anyone go to our room.

Very nice hotel with spa. Walking distance from the centre of Bath.

Fabulous location, excellent service and amazing spa treatments
100% recommended for a wonderful relaxing holiday

Friendly staff and excellent facilities. Beautiful surroundings, quiet, relaxing, cosy and romantic. Highly recommended!

Went to the restaurant, very high quality meal and polite staff. Would visit again.

Very nice rooms atmosphere and stuff. Highly recommended

Stayed for 2 nights.

The room was a high spec with tidy and spacious bathroom supplied with ample soap, shampoo etc.

Bed was so comfy we miss it already. All furnishings fully working and tidy.

Dinner included on price of room for the first night, it was delicious I had hake and mash main which was a high light.

Spa in the hotel is ok. Pool is small in comparison to the size of the hotel, their aren't enough beds around the pool for guests to keep towels etc although their aren't many ways around this. The outside heated pool is great, however I had 2 tiles come off just from where I was sitting!

The grounds of the hotel are magnificent and a times it does seem that as a hotel the exterior of the hotel and quality of the presentation far outweigh the inside of the hotel. Hallways seem aged and have an interesting smell to them.

Overall it's a nice hotel, the room we stayed in was fantastic and in general staff were fine even if the restaurant staff are a bit lifeless especially at dinner. We will be back.

Lovely grounds great food very expensive but worth it

Watch out for parking charges if you arrive by car. Very nice hotel within walking distance of all attractions. Queue for breakfast at peak times. Spa treatments expensive

Great location, 15 minutes from the city centre. The room was great and the staff were lovely.

Bath is a wonderous city to visit. This was our 2nd attempt at staying at this hotel, the 1st was apparently thwarted but a leak. The hotel is very grand and the front gardens are beautiful, friendly welcoming staff at arrival, great spa, gym and massage facilities not quite enough sun loungers though, excellent breakfast, sadly let down by a miserable checkout person.

Not as good, pool side was run down hydro wasn't working, the pool full of children. Not 5 star.

Hi, giving 2 stars only because of the beautiful suite and garden, otherwise would have been 1 star. My husband booked a week end getaway and disappointment started in the spa. The pool was full of children (noone informed us of this fact), and there were too many people in general - not a romantic getaway we were hoping for. Even after children have left (5pm), the pool was full. Sauna was not hot enough, infrared lights did not work properly and all the showers were cold.

The worst experience was breakfast though. We ordered our breakfast and mixed toast. When the toast did not arrive and we inquired, the waitress walked off half way through our conversation and made a very frustrated face. This repeated twice. This sort of customer service is definitely not worth the money.

Very nice place to stay if your visiting bath food very good spa good

Three star hotel in a five star skin. It's in a great location, it's very grand looking and the architecture of the building and design of the public spaces are very nice - but this hotel never felt like a 5 star experience. Rooms are fine, though basic and lacking any real mod-cons. Everything looks a little dated. The air con system has an annoying auto shut off and rattles at high speed. The main bar is surprisingly small and under stocked, the staff couldn't adjust the aggressive air con in there for the many guests who asked for it to be turned off - only maintenance can we were told, and they leave by 6pm! The staff were nice but struggled to keep pace with requests as the waiters roamed the grounds delivering to guests while coffees and food cooled on counters waiting to be served. We had no real welcome or instruction when checking in (hey we can figure things out but i mean nothing was pointed out, not even the restaurant). Our bill was wrong at checkout as the Spa and Hotel use different systems to cross charge, others queued with the same complaint. The breakfast was a let down. You'll join a queue to get a seat for starters. There's a decent continental spread in a nice setting and you can order specific items - but friends, a few tureens awkwardly placed in the corner (where you queue around other tables) holding wet scrambled eggs, pallid sausages and bacon and some mushrooms - is not five star. That's building site cafe style. For the money (it was pricey) i expect more, and suspect most people would too.

The place is lovely the staff are so helpful but the food is not worth the money. My wife ordered a prawn sandwich with marie rose sauce, when the sandwich came there was two prawns and 2 inches of marie rose sauce. The hotel is a short More

Unfortunately, one of the worst hotel stays I've ever had! I won't be spending any more of my money or time here. I would advise anyone else to do the same.

Visited here for a Christmas Party 7th December 2018. The venue was fine but the food was terrible. ( Like a prefrozen ready meal). Very disappointing.

Older and historic place. Just needs some updating and maintenance attention

I booked a festive package which included a 1 hour treatment and a glass of prosecco and mince pie.
First of all I was told that my treatments would have to be spilt into two 30 min appointments when they tried to book me in. I asked how to get a refund and some hassle later I got a 1 hour slot.

The therapist was wonderful and so was the treatment. The prosecco and mince pie never surfaced and I emailed the hotel directly twice with no response. The lack of response is more frustrating than the actual intial complaint.

Staying here at the moment...so this is a live review...staff not very informative on local places to visit and cannot even give us a restaurant menu to pre view...bless William who is a member of staff who was prepared to pour us a 'nite cap' but we regrettably declined due to the abuse he was revieveing from. his 'international' member off staff due to his need to 'take the bar down" for tomorrow. Excuse the spelling but 'kabba' you ate sooo rude..

Lovely room, slightly disappointing breakfast experience

We were lucky enough to get away for a Christmas break ,we were made to feel very welcome and nothing was too much trouble in spite of the Corona Virus restrictions. , the safety of everyone was paramount . Masks were worn through out the hotel, hand sanitiser and wipes were everywhere including the lifts.
The Christmas package was excellent and the food was of a high standard, and our room was very spacious and comfortable. with excellent views of Bath. The hotel was quite due the changes in tiers that meant people were unable to travel from.
We took our dog with us , she was also welcomed and very happy with her stay.

Fantastic hotel but very let down by the restaurant staff who were no where near up to the level of the rest of the hotel

Specious rooms, comfy bed, and friendly staff. Breakfast was a miss, small portions, cold and very slow turnaround. Staff unable to cope with number of guests. Spa was clean with wide range of facilities. Overall luxurious atmosphere but not sure whether price is justified.

I would like to thank Benice and all the staff, who helped me in the organisation of the perfect proposal. The staff made the day very special from start to finish and made is fee. Thank you all.

This usdbto be a up market hotel. Warning, the car park is extra. The fixed menu in the restaurant only covers a basic choice of foods, all others have a surcharge. Watch the bill st the end of the stay as they try to add a tip to everything.

Somewhat expensive but well worth it, didn't go to the spa but the room, service and breakfast were fantastic.

Brilliant time staff very helpful. Room and service excellent. Thank you to all for making our stay so enjoyable.

Absolutely great hotel receptionists dawn is so prodmffesionak and made us feel welcome already looking to come back and stay in this beautiful hotel with amazing surroundings

Beautiful grounds well maintained bedrooms good decor pleasant staff. The pool area could do with a revamp

Once there, the place was very pleasant as long as your able to see around the rough rooms with carpets pulling up and sockets half loose, however the booking process was painful! After booking the room to then be told the spa wasn t More

Went to use a gift card that was offered, the outside pool has a bit of gravel on the ground in some areas and the person that was with me got a ear infection from the jacuzzi. Won't be going back...

Friendly staff, nice breakfast, amazing gardens, very comfortable bed. Room was indeed a bit dated, there was a smell of old wood and I would like the spa to be larger and allow the guests to bring beverages, like tea, coffee and juice. Overall we enjoyed our stay but for the price that you pay everything should be perfect :p

Rooms are very outdated. Reception staff were a little abrupt and had a very casual attitude. Spa facility and the food was great. I recommend this place if you are planning a spa day but not for an overnight stay.

Beautiful building housing a very smart hotel. Staff were amazing and super helpful. Stayed for 3 nights during 25th wedding anniversary holiday. When I mentioned this at check in cold champagne and chocolates were waiting in our room. More

Beautiful, just not enough time to fully enjoy. Next time.

Great place to stay. Facilities and location great too.

Would not stay again. One receptionist was so rude when we arrived and our rooms were no where near 4 star standard.

Booked this hotel for a spa treat for myself and my daughter as a celebration for all her hard work and gaining a First at uni. Hotel itself is beautiful-however we were disappointed with many other things. Upon check-in I was I informed my room hadn t been paid for-it was booked online and had been paid but the receptionist insisted it hadn t and took my credit card details. In the morning I spoke to a different receptionist who informed me yes it had been paid for and deleted my credit card from their records. I had also been informed that I needed to book my spa treatments the morning after arrival so we went to the spa and booked the 2 treatments each we had paid for online. We were told they only had a 1 o clock appointment time left so we agreed to this (it did occur to me at that point what would happen if they d no appointment times left as we would not have been able to have the treatments we paid for if they d had no available slots as we were leaving the evening of our spa day!)
Included in our deal was breakfast on both mornings and one evening meal. Breakfast was lovely (apart from the burnt toast) -a help yourself buffet and the evening meal was a sit down and order job. Given that the restaurant was very quiet we waited an awful long time for our meal-but we were in no hurry so this was fine. The meal was very tasty but the mushroom soup arrived lukewarm and there was no bread roll served with it.
Anyway, on spa day we found ourselves on the end of a mix up with our appointment time. We seemed to have been booked in twice-once at 11 and once at 1. The young girl on reception didn t know why so I decided that maybe we had been automatically booked in as we d booked online (although we were told to book ourselves in) and as it was 11:10 we said we d enjoy the rest of the spa facilities until 1. So at 1 O Clock we made our way to get our deep tissue massage and facial....only to be told that we d only been booked in for 1 treatment each instead of 2 each and there was no way they could fit us in for both on that day as they were fully booked. So the bottom line is we booked an indulgent spa break and a 2 night stay with 2 treatments for 2 people. Not difficult really!! So I m only giving this hotel 2 stars which is a shame as, like I ve said, the hotel itself is lovely. And for a 5 star hotel you expect them to get something simple like this right! I was given a refund for the treatments we didn t have (and just to note the massage was lovely and the mix up was not the fault of the girls in the spa who do the beauty treatments) but that s not the point-it was supposed to be a lovely relaxing treat for my daughter s graduation!

Visited the spa and had afternoon tea here. The spa was nice, however would of been a little worse if the weather wasn't as nice and couldn't go in the outdoor pool. The indoor jacuzzi was out of order and there was a bit of a strange smell coming from the Dania and steam room areas. The outdoor pool was fantastic though and so relaxing. The afternoon tea was lovely, slightly on the pricy side if you go for a champagne one. However the Champagne was delicious! My only bug bear is that the scones could of been warm, otherwise it was great.

Lovely property, great service, lovely rooms. Very over priced drinks at the bar

I stayed at the Macdonald Bath Spa Hotel for 2 nights for a work event. My room was clean, tidy and comfortable and the staff were all polite and helpful. Breakfast was good and there is a nice bar.

Absolutely stunning hotel, great room, facilities and restaurant. Staff are very attentive and professional, will be back soon.

I love this place and come back at least once a year! We booked a club room this time and it really was beautiful. Nice and spacious and quite luxurious-feeling with the new decor.

The hotel boasts some excellent facilities with a rock sauna, steam room, salt infusion room, infrared room, ice room and hydrotherapy pool! The hydrotherapy pool is my favourite, especially in winter, but I think it could really do with a bit of a facelift - there are a lot of tiles missing in the seated areas.



Reception staff were very friendly and obliging and provided complimentary tea and coffee when the room wasn't ready at the guaranteed time of 15:30.

The staff were welcoming and attentive. A peaceful atmosphere and excellent service.

Wonderful staff, Ra on reception was friendly & cheerful, as was our Porter, Lawrence.
We were given a room upgrade which made my stay (birthday). The room offered a beautiful view across Bath. It was bright, comfortable & immaculate. One slight complaint - air conditioning wasn't very good.
Spa facilities were fantastic; we felt so relaxed & pampered.
The hotel is set in beautiful gardens; well done to the gardeners!

The staff and grounds were wonderful. The rooms are also beautiful.

Lovely historic hotel and spa. Great breakfast. Large room.

Went to MacDonald Bath spa Hotel for a wedding fair. It's was lovely and very welxominf.

Lovely venue, good food, could maybe do with the odd but of paintwork touching up. Would definitely stay again

A beautiful peaceful and grand hotel in Bath which takes you back to the past and disconnects you from modern day stresses. So many cosy areas for you to discover and relax. The staff were very friendly there and the place was clean and comfortable. We had a suite room which was very nice and quiet. We slept well and enjoyed every moment here. The gardens and the views of Bath make it all the worthwhile.

Very nice, great value & highly recomend would go again

Provided a wonderful venue for an anniversary trip. Spa was peaceful and relaxing. Dinner and drinks were lovely. Would go back in a heartbeat

Rooms are very clean and comfortable
And large

The hotel has many different places to relax out side your bedroom

Has a very nice bar and champagne room with different rooms to relax and enjoy

The hotel has a large outdoor area witch is very peaceful with seating area

The spa and swimming pool is one of the best I have ever been to

Would recommended to visit the spa and outdoor heated pool

Also all the staff I have meet there are always happy and friendly and will help you with what ever you need

Breakfast was poor and overall a tad overpriced for what you get especially as it is watered down during Covid. Although, saying that, the staff and managers have clearly worked hard to make sure that it is Covid safe and that was reassuring. Staff friendly and pleasant but for the price I expected a bit more attention to detail but again this is probably as a result of Covid measures

Good but old fashion
Rooms are ok but I would say to expansive for what they really. Photos on their website are misleading.
The restaurant is SO old fashion and the food is average.
The spa is a plus and lovely with the terrace, but here again nothing irresistible or not seen anywhere else.
Location wise it's quiet and 20min walk from/to the city centre.

Simply decadent and fabulous hotel and facilities. Couldn't find a good reason to leave the hotel even to visit Bath.

Superb! The only thing which could be better is the breakfast which although delicious took a fair time to arrive x A small matter

Hotel is very grand but the staff are very mixed. The evening reception staff seemed to view checking in guests as a tiresome bother whilst the day time staff were very pleasant. Some issues with our suite included a broken cup and some lamps and plug sockets not working. A request for fresh milk (as suggested in the room) took 40 minutes and 2 phone calls to get. It's a shame as the hotel is very grand and some aspects very good including the breakfast. However, had much better service in 3 star hotels.

Beautiful setting , great hotel & staff. Highly recommended

Top class... All that you can expect from a hotel and Spa of this calibre. Great food exceptional service lovely room.

The rooms and everything inside looked somewhat tired. Breakfast buffet was excellent.

Great Spa but nowhere separate for spa guests to eat so you'll be there in your fluffy robe surrounded by reps and others having lunch did make us feel a bit uncomfortable

Nice hotel, good service. Liked the spa facilities. Great place to stay for a couple of days while visiting Bath.

We had a lovely stay over 2 days at the hotel. The staff were very accommodating and helpful both in the hotel and restaurant. Breakfast was nice but not as good quality as the evening food. The spa was very nice and relaxing with lots of sauna & steam rooms. The hotel is set very close to Sydney Gardens which made for lovely walks to and from the centre.

Great facilities and relaxing. The food and drink slightly expensive town shop short walk away