Katelyn Coppola was extremely rude and condescendi...
Katelyn Coppola was extremely rude and condescending on the phone. Not sure why she was so irritable. I asked for help with locating case documents, which is part of her job, and she made snide and dismissive comments the entire call. I didn't even get a chance to fully explain what I was looking for and why before she blatantly expressed annoyance with helping me.