3 years ago
Had to change to another solicitor mid way through...
Had to change to another solicitor mid way through the conveyancing process because LW had done such a bad job. The employee handling my case confirmed to me multiple times that he had begun the work. I called one day for a progress update to find that this employee had left the firm (and I wasn't told), and on a review of my file none of the work had even been started!! When I called up to complain, I as told quite clearly that they currently have NO EMPLOYEES in the conveyancing department. At this point, I changed to another solicitor, who have been great. I have been told that they are now using locum/contractors in the conveyancing department. Overall, terrible communication, work delayed for no reason, no sincere apology received. (Although to their credit they did refund me). AVOID. I won't mention who I am using now, but they are a more established local firm with a strong online presence.