Lynford Motors, Osborn Reviews

There must be something about the end of the financial year....
My husband had made an on-line query about a replacement ute for me late on the night of June 25, and James Bullen had responded within fifteen minutes - even though it was after hours. I met with James the following evening and he showed me a number of vehicles that met my requirements - by 6pm that night we had a deal sorted. I picked up the vehicle - 4x2 Ranger dual cab - on June 30th, and am thrilled to bits. Excellent service by James and the Lynford crew - we were very impressed. Thanks guys - I'm loving my new toy :-)

I was very pleased with the help I received from all departments whilst purchasing my new car. Was my first 'new' car so was a big decision to be made. After car searching for over 5 weeks I would like to give a big thanks to Chris for making it an easy decision.
A big thank you to Chris and everyone for putting in a huge effort to get the car ready for me in just a couple of days.
I'm extremely happy with my new car :)

Don got us a really good deal on a car a few months ago, and he was very helpful with all our questions before and after purchase. My brother in law also purchased a car from Don at Lynford and he was also very satisfied with his experience. The service department was also professional and efficient. Overall we are very happy with our buying experience and the after sales service from Lynford Motors.

Car booked in for a service. Staff waiting to help at each step of the dropping off process. I was kept up to date through the whole process. A bit of a wait to pick it up as they were busy and short staffed. But very friendly and great job servicing my car.

Excellent experience with buying a Mustang. Fair trade in and excellent service . Thanks to Phil and Natalie. Would highly recommend

I had a fantastic experience buying my new (demo) Mondeo. All of the sales staff were very professional and helpful. The car was ready, window tinting and paint protection, very quickly. And I was very happy that they were able to arrange insurance and finance with a minimum of fuss and excellent rates. Thank you all. Ken

I just bought my 4th new car from Mark Rossiter and I will keep coming back because his service and knowledge is second to none!

Today I picked up my new car from Lynford. Natalie Cockram was my 'New Car Sales Consultant', and she was totally brilliant. Nothing was too difficult, and because of my leasing company there were some teething problems. Natalie assisted with finance and the delivery of my car and checked in with me regularly prior to pick-up.
It was nice to have a female sales consultant too who knew what she was talking about without being overbearing and just wanting a sale.

Thankyou Nat, thankyou Lynford, I will be back for the next car.

Don was fantastic when I recently bought my car. I couldn't be happier with the time and care taken to ensure I got what I wanted at a great price. Far from the 'old fashioned' car salesman pushy approach, Don was honest and helpful. I would recommend Lynford to anyone thinking of buying a used vehicle. Thumbs up to the cleaners, who made my used car just like new!!

As a first time Car buyer. The staff at Lynford, in particular Ben, Kirsty and Aaron. Made the process extremely stress free. The friendly service made everything much easier. I would definitely recommend speaking with Ben regarding any car enquiries. I will definitely be coming back here next time I need a car!

These guys are a bunch of crooks. I was in a pinch last year and needed a quick service. They did the service but found all these extra "problems" that needed "immediate" attention. For one of those "problems" I was told over the phone, very nonchalantly, that it would be $1400! I said no to all these extras and a week later took my car to my normal mechanic (Ultratune, Osborne park). They had a good look and said that the extra "problem" didn't need fixing.

Bottom line, if you take a car to Lynford for a service expect a phone call for "problems" that need "immediate" attention but are clearly unnecessary...... Also expect to be bombarded by texts, emails and direct phone calls. I have had countless phone calls by them saying my car's due for a service, when I have previously asked them not to contact me....

I have purchased my last 2 x Ranger Wildtrak's from this dealership in 2014 & 2017. Both time's no one bothered to followup to see how things were going. I have purchased another one now and from another dealership. A family member purchased 1 after I purchased my 2017 purchase and I never received a thankyou after I referred them to Lynford. In the meantime I have had both Rangers serviced at this dealership over the whole period and recently I encountered a problem of a vibration whilst the Ranger was idling -rough idle. I took it in twice and both times I walked away dis-satisfied of the outcome as the problem worsened. I have not had a followup regarding this concern via phone call, sms or email, therefore my business has gone elsewhere.

We have recently picked up our White 2018 Mustang Gt from Lynford Motors and I couldn t say enough about there service and smiling faces !.. They were such a joy to deal with.
Goran the salesperson couldnt do enough ! The girls Angela and Melisa were absolutely Brilliant !
What a delightful experience the Team were.
I wished there were more people like that around .

Thankyou Guys
From Mark Thorn and Paula my Wife.

Excellent service throughout. A work associate advised me to go and see Joelle and she made the process very easy. For my friend to recommend someone is very high praise, his requirements are very particular and he needs to know everything before he would sign on the dotted line. Nothing was too much trouble, anything that Joelle did not know (and as good as some people think they are, you can't know everything) she found out and got back as soon as she could. There was No pressure and No Bull. All in all a very good experiance and I would recommend Joelle to anyone wanting a hassle free car purchase.

NEVER GET VEHICLE SERVICED HERE - WARNING
- inexperienced and useless amature mechanics and service staff!

I stupidly took my Ford Tranist here for over 2 years - it cost me over $8000 of servicing to still not have the problem fixed. To not know how to repair your own make of vehicle is a joke. And that is just the tip of the iceberg with my frustrations.

Poor service, poor management - basically don t buy a Transit, don t buy a Ford.

Bought a used car through Don. Friendly service and quick and easy process. Take you through all the information clearly on your purchase, warranty and payment options. Happy with the purchase.

Fantastic service. Pawel went above and beyond in making our purchasing experience enjoyable. Super happy

Buyer beware dealing with monkeys. Purchased a used car from this mob to be transported to Sydney, service was all friendly from the start as usual. Once payment was made guess what poor communication and support. No text or phone call to advise the paying customer that the money was received, after numerous text messages and phone calls to the so called used car sales assistant manager i phoned the dealership direct to get a response only to find out he was busy. Car arrived in Sydney with no plates and could not be driven to the mechanics for a blue slip, the car was registered till the 15/11/17 on paper work. Sydney buyers beware you need to obtain a permission to drive slip from the RMS prior to picking the car up from the transporting yard. These monkeys don't tell you that the plates are removed and put on another vehicle, they only do one thing that there good at lie and mislead you for money.

I would like to thank James Bullen a thousand times over for his superb service. No question was unanswered. When I told James that I could never afford a brand new car he showed me how I could. Thanks again James I have never owned a brand new car and now I do.

Rob Cuthbert was fantastic when I recently bought Hilux 2014 used car. I got what I wanted at a great price. Rob Cuthbert was honest and helpful, funny. I would recommend Lynford to anyone thinking of buying a used vehicle. Thumbs up to the sales consultant Rob, -) Your the best mate.

Expensive. And not the moneys worth. Car wasn't even cleaned. You'd pay cheaper for a service, cheaper for needing more work done AND get a complimentary car clean.
I won't be visiting here again.
Telling me I needed new wipers but I had replaced them myself a few months back. I think they were going off the previous service report and using what was outstanding from there too.

Rhys is amazing! Such great service from a man who knows what he is talking about! Highly recommend

Would just like to thank Vanel, Mel and Steve for your outstanding customer service...These 3 amazing people welcomed me from the moment i stepped foot in the car yard and assisted in purchasing my Beautiful new Ford Kuga...One happy Customer 10/10

We ordered a 2019 Mustang GT. They lent us a demo mustang to familiarise over the weekend. Very professional and great customer service. Thanks to Phil, Ben, Aaron and Domenic for the smooth experience.

My salesman, Don Cameron, I found to be a liar AND sent me home after assuring me the mechanics had twice checked the car I bought, with 4 tyres at 18 psi & uni joints so bad the steering scared Me!
Home was a 6 hour drive.
Disgusting.

Thanks Don! Great service, no pressure and very accommodating.
Would highly recommend.

Excellent service, can highly recommend Don if you're looking to buy a used car from Lynford Motors. Everything was easy, fast and well priced. Great experience.

Although we did not end up purchasing a vehicle, Dom was extremely helpful in showing us around and answering our enquiries. He was also very relaxed about the process and did not push/force the sales like one may experience in other dealerships. Dom is extremely knowledgeable and I would recommend him to anyone looking to purchase a Ford vehicle. Thank you Dom!

Bought a Ford Falcon from Salesman Goran. He was very helpful and reassuring as I was a nervous buyer from South Australia. The team assisted me with transport, payment and a 3 year warranty. Really fantastic and competitive price on the car and I received the car in Adelaide in tip top shape. Thanks Goran for excellent Service and being patient with me asking a million questions and demanding lots of pictures of the car. I would not hesitate in recommending the team at LynFord if you are buying from interstate. Thanks and I'm Lovin the new Falcon

As soon as I sent an inquiry about a vehicle I was contacted within the hour by Ben, and we made an arrangement for me to pop in and have a look at the car.
When I arrived with my family we were greeted and looked after straight away and made to feel welcome.
We did purchase the vehicle and the whole transaction was faultless thanks to Ben and Aaron who both took the time to make us feel welcome and at ease.
Thank you to the whole team at Lynford for your help and expertise.
And thank you Ben for taking the time to return a toy ring my son left behind.

I just enjoyed an exceptional new car sales experience at Lynford. I dealt with Hudson and Richard and they were fantastic. Not pushy. They just facilitated a really smooth sales process. I highly recommend them.

Huge thank you to Skie and the team at Lynford for their quick and great quality service! Was able to get a great deal on my 2019 Ford Focus

I had the pleasure of dealing with Loui and Rob purchasing my 2012 Isuzu Dmax. From the beginning both Loui and Rob were very easy to deal with. The price negotiation was so easy due to Loui and Rob being upfront with their requirements.

Once I'd signed up to purchase the vehicle the change over and delivery process was very prompt and efficient. Due to work commitments they managed to get the vehicle ready for me serviced and fully detailed for next day pick up.

Would not hesitate to recommend them to family or friends for their vehicle needs.

Thanks again to Rob and Loui.

We purchased a car recently from Lynford and found them to be one of the least pushy yards we visited and Goran was very helpful. We were able to purchase quickly with a good trade-in deal and are so far very happy with our vehicle.-No regrets!

Don and the team at Lynford we re fabulous to deal with, efficient and realistic. Love our new car already and look forward to dealing with them again.

Friendly and very helpful staff. An avant-garde shop on every problem for your FORD car

I recently purchased a new Ford Ranger XLT from James Bullen. With less than 24hours notice James got me into my new car, he worked around my busy schedule as i had to fly in to pick it up. I drove out of the yard within the time frame i gave him and went on to having a great weekend four wheel driving. The whole team at Lynford was very friendly and professional i would recommend Lynford to my friends family and business associates, job well done.

From the time I contacted Lynford about purchasing a new car to the time I took delivery, their service was second to none. I felt comfortable the whole time that I was getting the right advice and information, and that the people I spoke to knew their products. The whole experience was very easy and pleasurable, having been a person who has purchased a few new cars I would have to say that the service I have received from Lynford would be the best. Thank you for making the purchase of my new car a easy and rewarding task and I would have no hesitation in recommending Lynford to all my friends and family.

2013 -Traded in my car for an upgrade to a brand new car. Again everyone was extreamly helpful and their knowladge in the products in their chosen field made the whole experience painless and simple. From Ash in Used cars helping me get a good trade in price, Clark in finance, organising me a loan with a great interest rate so as not to increase my payments much but still being able to upgrade with all the luxuries and Belinda in aftercare organising window tint and xpack to protect my new vechicle. Another great experience with everyone at Lynford.

Great expensive with Don, very helpful and worked with me all the way through. Would go back to him again. Service department was helpful after a few days upgrading my satnav map for free.

Amazing customer service! It's the only place I'll ever take my car again!

New ranger broke down on side of road with 20,000km , was told to call RAC off my own back and had to pay to get it to lynford

WAIT a week for a call back , when I got through told it would be 3 weeks before they can look at it

We recently bought a 2017 Barina from Lynford. As we were busy, Don Cameron drove the vehicle all the way to Baldivis for my son to view & test drive it. We got the vehicle for an excellent price & Don's friendly & helpful manner were very much appreciated.

I found the staff at Lynford : Nat, Kirsty & Aaron were very friendly, knowledgeable and accommodating. They were very helpful and willing to go the extra mile! Felt really special unveiling my Ford Mustang! Excellent deal and awesome after market options! Thank you so much! I would recommend anyone to go see the great team at Lynford!

Recently purchased a vehicle from Lynford Motors. Excellent experience. Looked after by Don. Friendly, honest and non pushy. Would highly recommend.

Nice staff took care of our new hiace for our child care centre

Friendly staff and very good service. Don s the best, thank you for help me understand all about the car and I bought it

After my partner and I were involved in a major car accident and had our car written off, we were in search of a replacement vehicle. After visiting quite a few car yards, and viewing many cars, we found our car at Lynford. Most of the other car yards, the salesmen were either pushy or when they realized we weren't buying a car on the spot, didn't seem interested. Salesmen Steve and Rob were very friendly and bent over backwards to help us without pressuring us. They weren't pushy, very accommodating to our needs, and made the purchase go smoothly as possible. Paul - the aftercare manager - was absolutely brilliant in helping us organize the service we required in the future maintenance of the car. He bent over backwards for us and I cannot speak highly enough about him. His professionalism and willingness to go above and beyond is second to none.

Overall, our experience in this difficult time for us, was fantastic. I highly recommend visiting them if you are looking for a new of used vehicle. We are in search of another vehicle for our business and have given them the details of the vehicle we are looking for which they are currently searching for.

I would like to thank Rich Cook for the deal on the new ford vehicle.
He showed no pressure during the sale & great knowledge of the vehicle.
Also the team at Lynford offered some great deals on insurance and financing while getting the new car ready to pickup in just 1 day.

We were looked after so well at Lynford. Many thanks to Matt Hardy and everyone in the service team who fixed our car to let us continue on our way to Albany to enjoy our holiday and the Anzac celebrations! Well done guys - we appreciate your help.

We just moved and needed a new car. Unfortunately the car sold to us had a faulty power shift transmission.

I had spent a few weeks looking for a new Ford Ranger XLT with some other Ford dealers around Perth and could not come to terms I was happy with regarding the trade in value for my car and the price of the Ranger
Based on the reviews on this site I thought I would try Lynford to see what they could offer me
Luckily for me the first time I called I was put through to Rob in new car sales and the service I received from him and everybody else in Lynford was second to none, I am now very happy with my purchase and am confident that I got the best possible deal available, I found some other dealerships sales people to be quite impatient when it came to me negotiating to try and get a good deal for myself but Rob was an absolute pleasure to deal with, he just made it happen with no fuss and was a massive help in organising an aftermarket upgrade I wanted
Sam in finance was great also and got me an unbelievable rate for my finance package
Overall it was a very easy experience and I would highly recommend Lynford to anyone wanting to purchase a car

Okay for a service but I would go somewhere else for warranty work. Unable to make decisions and slow to get back to you.

I bought Hyundai i30 from Don Cameron he couldn't do enough for me and lovely staff helping me too, great price in Perth, I so very happy with my car and lynford thanks again guys x

Was very nervous to be buying a car as it was essentially my first one and I was on a small budget. Don was incredibly patient and helpful. Answered my many many questions and was as detailed as possible while explaining the whole process. Likewise Ben was very patient while we discussed warranty and financing. I now have a wonderful wee Micra and she runs amazingly well so far and I have been checked up on since my purchase to make sure everything is going well. Cannot rate this wee team enough, fabulous!

Was mislead re the selling price.
And if course the customer is always wrong. After sales service is lousy. I have been waiting

4 months for my second key and book. No one returns your calls. Was sold the car with faulty tyres. Get treated abruptly. I have been patient, but now I'm sick of it. Once they have your money, they don't care. Never buy a car from them again. Ever

Leah and Afa has been looking after me when I have both my vehicles serviced at Lynford. Each and every dealing that I have had with either of them has been such a pleasure. There has never been an issue that could not be resolved quickly. They have always kept me updated and ensured that my vehicles were serviced as soon as practicable. So if ever you require a great service from these girls I would highly recommend bringing your vehicle to them.

My husband and I recently bought a Territory Titanium from Lynford. I was really impressed with Chris Pavy as a sales person. His manner and conduct easily closed the deal for us to purchase the car. I initially rang Lynford to obtain competitive quotes after our local Ford dealer was not willing to budge too much on asking price.

Chris took my call and on advising him of what I wanted and what I wanted to spend, he immediately got back to me, was happy to match my asking price and even offered to come to my house with the paperwork and one of the Fords to look at. This was exceptional given that getting out of the house with a toddler is not always easy!!

Helpful, informative, easy to deal with and willing to negotiate - Chris, your manner and conduct through the process was exceptional. I would have no hesitation in recommending you and Lynford to others. Thanks for making the purchasing process easy.

Today I had my car booked in for a service and received some of the best customer service I have ever experienced. The service quote was good, and the car was returned to me washed, vacuumed, and on time. I would recommend Lynford to anyone.

Thank you to Lynford, for the great service and attention to details. If anyone needs some guidance or someone to help them choose the right car go and see Ben in used cars or any of their friends sales people to help you buy the perfect car for you.

Kind regards,
Marco

Dear Leah

Just wanted to say a big thank you to you and the team. This is the second time I have had dramas with my car and taken it to NuFord or Seaview Ford and they did nothing but stuff me around and not fix my car. Honestly they are completely useless and not sure how they are still in business as my car is a new ford and they treat it like they have never heard of or seen my car before.

You and your team have both times now helped me and got me back on the road ASAP and you kept me up to date and also got it sorted that day (with exception to parts) you also dealt with the warranty insurance department and that saved me money too.

I cannot speak highly enough about you and your team. Please pass this on as I want everyone to know I am super happy with my service, car and the speed at which I was back on the road. You treated me like I was your only customer and made me feel special and valued.

My wife has already said our next car we are buying from you guys.

Thanks again

Nathan Cain

Very helpful service from Don, Steve, Sam and Aaron!

I have just purchased my second vehicle from Lynford .
Loui, (used cars) has been very helpful and kept up the communication throughout the process.
The service department is the best in the business, from experience too .

Was looking to buy a new car, so called in.
Did not buy here.

Bought new bonnet lock from their Parts Department and within a month it failed. Returned part to department and manager told me it was removed and fitted incorrectly, very unlikely as it was fitted by one of their authorised repairers. I was present when the repairer asked the Lynford Service department advice on removing the part in question. They still refuse to replace part. I took it back to repairer and told them that they had removed it incorrectly and let them deal with the hassle. The customer service was poor, and buyer beware they want their service department to fit the simplest of parts, and you will have no recourse with the warranty. The staff will make it very difficult to get you a new part after purchasing any part from this dealership.

The team at Lynford could not have been any more helpful! Matt always kept me up to date with my cars service needs & always provided me with a spare car when required. Michael helped me choose a new (used) car when it was time to get rid of my old car - he did not "push me" through the process & let me take my time. Richard the dealer principal also assisted with the process and made it easy.

Its been 6 months since I bought my car from Lynford, and I have waited this long to write a review as I wanted to be able to say a big yes to their after sales service and follow up as well.

When I purchased my car, I had been there on a few occasions over a 7 or 8 month period while I shopped around looking for the right fit for me and they did not pressure me or push me in any way at all, even when they had my phone number.

When I saw a car I was really interested in, Loui went out of his way to actually help me get the best deal possible, and it was literally just over an hour from when I drove in to Lynford, test drove the car, got a trade offer, had my offer accepted and driving out in out with the right 4x4 for me.

Cheers to Loui and all the staff at Lynford for their patience, and follow up sales service.

Great Service and Experience while purchasing a car with Lynford Motors...Ask for Don

I took my "Ford" car to the "Ford" garage because it had a problem, they couldn't find it but I still paid $ 165
Thank's Ford

Absolutely fantastic customer service from Brad in the parts department. Went above and beyond to help out with an issue. Even going so far as to chat with the workshop foreman and then get back to me as well as send me a parts schematic for clarification. Very impressed!

Really disappointing customer service.

I put my details in online to book a car service (it says they will confirm the booking in one business day) but still did not hear back after waiting 2 days. Then I tried to call to see if they could confirm the booking. The team was busy but said they would return my call. They still haven't called back. Rude and unprofessional.

I will take my car elsewhere.

Picked up my new Ranger XLS sport this week and traded my old 2013 ranger. Great price for the new one and change over for my old Ranger. Natalie made the whole process easy and faultless. The little extras that I wasn't expecting and service was excellent, I couldn't have asked for more. Well done and thank you . Norm

the turn signals are all out of order after we took the car home from the service. the TCM warning light stayed on for a while and then off. it is just hard to believe that all those new issues found 1st day after we paid 1.5k for the service at lynford. we will have to bring the car back for another service and it is unprofessional service they done not finding the issues with the turning light at the 1st place

I bought a used Ranger from here and my experience from start to finish had been nothing short of 5 star. They have been excellent to deal with throughout the sales process getting some accessories installed and even multiple small warranty issues. I highly recommend this place, absolute professionals with 5 star customer service!

Well presented car yard, salesmen are friendly, welcoming and non pushy. Very helpful when choosing a new vehicle. A+ customer sevice, highly recommended.

Didn't have the part I was after but put me onto a place that did

Rob comes across as a very courteous, well versed in product knowledge and professional salesperson. He greeted me in a nice and friendly manner when I got out of my car in the New Car Sales car park and it was great service all the way from there from Team Lynford. I bought my car from Lynford being a former employee and knowing the high standard of customer service and professionalism prevalent there. Sam, the Business Manager, was also equally helpful and kept in regular contact. I have also recommended Lynford to a friend who is looking to purchase a vehicle.

We recently purchased a new Ford Ranger XLT. The experience when dealing with the team at Lynfords Motors was a good one.
I have since been back to get the car serviced and again it was a good experience. I would highly recommend Lynfords

This was my first 'big' purchase. When I went car shopping I was a little apprehensive and had all the usual pushy car sales men stories running through my head. To say Lynford proved all these stories wrong is an understatement. From the moment I stepped onto the sales floor I felt at ease, fully informed and like a person, not a customer. The whole team, especially Chris, made car buying a thoroughly enjoyful experience.

I have had my new car for a month now and it is perfect (especially the drawer for my shoes). I would not hesitate to return to Lynford in the future or to recommend them to any of my friends. I look forward to taking them up on their excellent aftercare options.

Robbie was a genuine great guy that helped with all my questions. I would definitely recommend anyone to him. All round awesome person

I change my car every 2 years and Lynford was the best buying experience I have come across. If your in the market for a new Ford ask for Chris, customer service is 100%

Thanks Chris.

I bought my van here, it was the best deal in WA at the time for what I wanted and I've subsequently taken it for service three times. They've got a drop off area and staff waiting to check your vehicle in, then they text you throughout the day or call to see if you need extras. I find it reasonably priced, they have good customer service so I'll keep going. The best thing about it is proximity to Osbourne park train station. Drop off before work, train into the city, train back, easy. Don't forget to help yourself to the complimentary coffee inside.

Excellent customer service who went above and beyond what was expected. I was looked after very well by Richard and Aaron who were both very knowledgeable about finance options and the cars they have in the showroom. High recommended

Good non-pushy sales people and service staff. Glad I bought my new ranger at this dealer

they are only charging money not doing work in diagnostic. bad customer service they even don t know how to talk with customer. specially manager in service department

Constantly lying about service requirements. Been forced to use their service department due to the warranty. Was told to put 4 new tyres on but they were only 3 months old. Constant deceit and trying to sell services that ARE NOT NEEDED! Disgusting behavior.

I purchased a 2009 FG Ford Falcon ute LPG with column shift, 3 seats, steel tray and 17" alloy wheels all for the price of a basic XT equivalent ute. James Bullen managed to get me a FANTASTIC deal on a car that should've been out of my price range! I also received an excellent interest rate for my age and overall good finance with extended PREMIUM warranty and tinted windows. I'm so HAPPY with the deal that I got and the car is perfect for my trade and private use. I HIGHLY recommend Lynford for anyone looking for a good car at a great price and to ask for JAMES BULLEN to assist because I doubt any other salesman could manage to get a great deal for their clients.

Hudson was friendly and helpful with looking at their new cars, a very genuine salesman and we really apreciated dealing with him.

Really good customer service, highly recommend this dealership, been here a few times for a service and accessories for the car and they have looked after me very well.

The whole process of buying a car from Lynford was made so simple. The staff were great! Special thanks to Tom, Jai and Wayne for making the process of getting into my new car so easy. Will definitely be back for my next purchase!