160 sq yards of carpet installation finished today, and we are very pleased. Royal helped us with pet friendly Mohawk selection and recommended J&C Flooring for install. Pricing was very reasonable (even a little better than the big box stores) plus we got personal service with Royal running point and keeping us informed. Thank you Lukes!
I had a good experience at Luke's recently. Everyone I dealt with were polite and knowledgeable. I purchased carpet from Royal who helped me get an appointment with the installer, ( Bill Brockman), who I thought did a good job for a reasonable price.
I called a lot of places and Luke's Carpet was the only place that knew how to help me. I had a sticky note with numbers and words but I didn't know if it was the color or manufacturer of my carpet. Kira knew exactly what it was and was able to find it very quickly. She also recommended installers and made my experience very simple.
I had an excellent time shopping for granite and backsplash for my two bathrooms.
Sydney was helping me through the whole process of finding me an installer, scheduling the install day, and following up with me after the install. She made it so easy for me and my husband!
At first I was surprised by their huge selection of backsplashes, but Sydney was able to help me narrow through their selections to what I've been looking for and envisioning in my head!
I want to thank Sydney and the Luke's Carpet Team so much for their help! I will never go to any flooring other store in town!
Kira was super helpful! We got a custom rug made through her, with padding attached to it, and it is absolutely perfect. Highly recommend Lukes and Kira.
I went in to pick up tile that we had ordered a month ago. They said the tile would be available for pick up at it was already secured to just be loaded no paper work..... it took 2.5 hours after arriving at the store to get the tile. Not only did i have to ask repeatedly, but was treated to poor customer service and several responses of " people are out on lunch", again i was there for 2.5 hours... DO NOT BUY HERE
Alexis has great customer service thank you for the help in selecting our tile.
We recently installed engineered hardwood flooring in our home as well as remodeled two bathrooms in our Seattle condo. Ken provided excellent customer service. He always went above and beyond on many occasions to assist me in picking out products, providing immediate quotes, call to check on inventory and delivery timelines, and place orders. I appreciate his friendly, positive attitude as well as always putting the customer first. I give Ken five stars. His work ethic is admirable.
Customer service, start to finish , always withna smile
I stopped in a few weeks ago because the kind folks at Luke's were donating laminate sample tags to my reading program at school.. I was impressed by the range of flooring choices on display. So many beautiful options. Mostly , however, I was impressed by the way they went out of their way to help me out. Courteous and helpful people. Thank you so much.
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