Lucor/Jiffy Lube Review

One of the Jiffy Lube Locations failed to put Oil in my car and my car broke down on the side of the road the next morning. I have spent money and time trying to cooperate with Ryan, head of customer care at Lucor about my issue. It has been struggle to get to work everyday which is affecting my well being. I have heard nothing from him since I told him I will get my lawyer and he has told me that he is not going to compensate me for my money and suffering. This company does not care about their customers and he will keep hearing from me until the matter is settled.

My daughter had her brakes done there in April Her tire fell off when she got on the highway and she was nearly killed. I have been getting the run around for 5 months from Ryan. He was unable to find time to send anyone or look at the vehicle in 5 months. If I don't call, I hear nothing. What a disaster, go anywhere else but here. They guy who did the brake job was already gone the following week. The worst I have ever seen. If I could give zero stars I would.

I've been a loyal Jiffy Lube customer for ~3 years spending well over several hundreds of dollars in oil changes. On July 12th, I had my oil changed at their Store 1305 location (5930 Glenwood Ave, Raleigh, NC). After leaving, I noticed 2 pairs of glasses were missing from my car. I brought this to the attention of the location manager who passed on responsibility to Lucor. Lucor responded that "nothing on the video means we won't do anything." So logically, my glasses either vaporized while getting my oil changed or they were stolen by a thieving employee.

Anyway, worst service I've ever received. Even worse customer service experience with Joe D at the corporate office. Hopefully you'll avoid this type of experience by avoiding anyone of the Jiffy Lube locations in the Raleigh/Durham area owned by this franchise.

I spoke with customer care representative Ryan concerning a claim i filed against Jiffy Lube. He was not only abrupt, but didn t seem to have time to deal with my problem. Follow up calls were worse, he never seemed to remember the reason for the claim and had no intention of settling things in my favor. Worst customer service ever.

Great service. The food was very tasty and hot. Toe the table could be cleaned better. It wasn't nasty but needed a good scrub. Atmosphere was relaxing.

I had $200 stolen out my truck when I visited the JiffyLube at the Laburnum Ave location. I was given the run around and that's about it.