If it were possible to give 0 stars as much as I would give, the payback program that has been overwhelming this firemek for seven pains is a complete mockery from the client, they will not feed me anymore. They do not accrue points according to their own regulations.
Contact with the PAYBACK hotline. Failure. Promotion Kaufland / BP defeat. Despite giving cards coupons for cheaper fuel 4 times not printed. The translation, that random - where it is in the rules -, the other, that this card is not, another, that it is not only big. Interview with Rawa disconnected by the lady from the helpline. Repeating the same obvious facts over and over again, referring to the regulations in the regulations which I could not enumerate until the evening, but why nobody is interested in improving and changing this situation anyway. He does not even deserve 1 star,
Well, unfortunately, it looks worse. Almost like unfortunate Vitay. Points are not calculated by Allegro, it is not known why, by CUK points frozen for 2 months and then somehow disappeared. But inflection is the prices of prizes in zlotys in the catalog (without points). I checked several and it is 20-30 percent more expensive than even at official distributors! When the prize is 10,000 points and I have only 3,500 points and I want to pay the rest, I will pay more than the same product in the online store!
Where is the meaning here I ask?
And after today's contact with the hotline, I change the rating to one star! The hotline does not know why you cannot order a prize that is available! He also doesn't know why the points have been refunded and the money from the additional payment may come back to me within 3 days !!!
I unsubscribe from this circus.
Stay away from PAYBACK, which is managed by this company. I have been with them for over 5 years and successfully tried to discourage me from resigning from cooperation ... they finally succeeded. Consciously, they charge points or charge less, there is a lot of time to try complaints, the system of adding points is divided into many positions, it is impossible to determine whether and what is calculated. I think that companies such as Allegro are losing here, but I leave them to think about it. Certainly, it makes no sense to use the Payback card if you want to collect any points.
It was fun, but the Payback card has become a tool to track and document participants with access to probably one of the largest databases about companies and people! And that's all since a company from the automotive industry joined this company. Which hides an American financial investor. Which achieves its planned budget at the expense of even the bankruptcy of companies, individuals. Rather, it does not use customer information to better personalize the product.
What they are doing lately with Payback points, and in fact with their lack of it is already a kind of championship in the subject. Effectively discourage the program and now I know why large companies have given up this something.
Customer service - a total failure. They do not answer calls during business hours. You cannot get reliable account status information. A blocked account can be unblocked only by calling the hotline, which, as I wrote above, does not respond.
They are not interested in clients when concluding contracts. Unworthy of anything but closing.
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