Louisville Metro Department of Health and Wellness Review

Agreeing with other posts, the reception personnel are rude and dislike any interruption of their time drawing a check. Took a relative here for a TB test mandated by INS. Showed 15 minutes early for appointment, waited one hour and 15 minutes to be seen for same appointment. One hour later, informed X-ray person didn't show for work, which is typical, and was told we had to go to UL hospital to get x-rays. UL hospital person said this clinic sends people to them every day of the week, so if someone's on the payroll at the clinic to take x-rays, fraud is happening. Was told by INS there was no charge for service, however clinic wanted payment as well as UL hospital wanting their share because clinic sent us there. Also be advised, the parking is only for employees, you'll need to find a place on the street and take a chance one of the garbage parking meters works. The most terrible experience ever with an entity belonging to the city and paid for with my tax money. Deplorable.

Good idea to help community not spread AIDS & HIP C

Everyone working here seemed annoyed with me the moment I walked through the door, the woman at the front desk rolled her eyes when I was checking in and told me it would be a while, asked for my I.D. then never accepted it when I offered it to her. They then refused to give us our vaccines because we were 5 days early for the 6-month recommended guideline. I regret taking a half day off work for nothing more than to be treated poorly. Please don t advertise free clinics if you don t actually want to help people. Better yet, don t work in healthcare if you don t actually want to help people.

Online the hours posted are 9-5 Drove all the way from sheperdsville and get there at 4:15 and was told that they are closed. Not happy to waste my time. Maybe management can update the page for the public

$5 is a pretty good price to test a bat for rabies. Thanks!

They are VERY unprofessional! I call and it says it s a non working number. The building is dirty and there are a lot of homeless addicts around the area. You almost have to travel across town just to get an answer to one simple question

Called with a restaurant complaint where I became very ill eating there. The woman at the health department answered the phone and acted like I was interrupting her day. Very rude tone in her voice. Immediately threw me on hold and didn't come back. She just didn't want to deal with it. If you don't like your job , why not just quit. Super poor service. Very disappointed that someone in public service would act that way. You should take the public's health serious.

I have to say that this place requires some staff overhaul because the unprofessional behavior goes across the board. The front receptionist and security guard are uninviting at the entrance and rude without any reason. Once you enter at the back it is an organizational mess. They lost my medical document and proceeded to schedule an appointment on a day when I repeatedly stated that I am at work. I will give one star extra for a nurse practitioner as she was the nicest person that I've encountered there. I hope the director is reading some of the reviews because it makes the whole public health department look really bad in the eyes of the public.

Called today and before I explain what's going on, put me on hold then never back to answer the phone. She was rude!!!!

I'm super impressed with the inspection I got for my salon from Benjamin.As a hairdresser,safety for my clients is number one.Thanks for holding us accountable.

They were so friendly and nice when we went in! They made our experience wonderful and enjoyable. Thank you!