London Elizabeth Hotel Review

Staff were helpful. Decor in need of a tidy up. Otherwise a nice place.

Turned up and our room was not available so they sent us to another hotel. We were rushing due to a black tie event and were late due to the hotels mismanagement of the situation. Nightmare all round

AVOID AVOID AVOID! Less Boutique, more Bric-a-Brac. Currently staying here and wishing we hadn't paid up front so we could escape to a better hotel. It would appear that when I stepped into the hotel room, I also stepped back in time to 1974. It smells like my granny's house. There's so much noise coming from the road, I thought the window was open. Room also backs onto the stairs so can't wait for guests to start traipsing up and down later on. The fire alarm bell is right outside the room and due to a fault, has gone off 4 times in the last 90 minutes. Bathroom fixtures look like they should've been replaced 20 years ago. TV remote control is actually disgusting, don't want to think what germs are on there. What's even more astounding is that they're fully booked and I can't change rooms. Oh, and that's 5 times for the fire alarm now.

Great location for Oxford Street, services are great, Beautiful Hotel but shower was Un-forgiving, hence 2 stars

Way too small and the elevator is way too tiny! It's kind of s dusty and not very clean. Bad TV reception. Will not stay here again. Staff were friendly and the food is delicious!

Quaint dining area. Very calm. Enjoyed the brunch menu.

This hotel is charming to look at, but is in desperate need of updating. Our room was sweltering hot, no hot water in the shower, only hot water in the sink, noisy, and the breakfast was 30 minutes late- so we didn't get to eat before leaving for a tour. I'm extremely disappointed. For the price, it should be MUCH better!!!!!!!!!!!

One star is the only option. Shambles, disaster, terrible. DO NOT STAY HERE. WE HAVE BEEN TREATED SO BADLY. AWFUL. SAD THEY TAKE YOUR MONEY. BE WARNED!!!!!!

Great location with a lot of character. Delicious dinner restaurant too. We had a private lit terrace off our room.

Do Not Risk Staying Here. I m sure this was a nice hotel at one point but now that it is in liquidation it is not well run.
We arrived at the hotel around 10 PM at night to a story of our rooms not being available because of a computer error. We had 3 rooms booked, the manager kept saying they only had us down for 2. We showed the manager the reservation confirmation for 3 rooms, but he kept insisting we only had 2. The manager stated he was trying to get us a room at a sister property.
While this was going on, another guest locked themselves out of their room. The night manager could not find the spare key and handed the guest a Key Ring with 20-30 keys and said try one of these, there should be a master on there someplace. The scary thing about this is the manager handed over a bunch of keys to various rooms to a hotel guest!!
After about an hour and a half of trying to find a place to put us, the manager put us in a cab and told us the name of the hotel they were sending us to. Turns out the manager was sending us to a different hotel, a 3 star instead of 4 star, and told the cabbie not to say anything to us. The cabbie ignored the manager and told us what was going on. At this point it was 1 AM and we didn t care, we just needed hotel rooms to get kids to sleep.
We reserved a total of 5 beds across 3 rooms. The hotel they sent us to said they could only give us 2 rooms with 2 beds. The rooms we were given did not have air conditioning and did not have private bathrooms. We ended up having to purchase a third room.
After this, we called the website we used to book the travel. When the travel website contacted the hotel about the issue, the hotel claimed it was our fault and that we requested the change when we checked in. The hotel refused to admit their error.

Apart from the location the hotel itself was bad, room was small, old (not rustic), the noise was terrible made me wake up twice

Ugly bedroom, you can ear your room neighboor. Breakfast is not so good. Bathroom is quite old and not pratical to use plus is small. The elevator is very small, only for 3 persons maximum. The strairs are not straight we can think it is going to fall. Wifi is not working. The only positive point is that you are close from the underground or bus stop. There is no restaurant you have to go in another district to eat. The whole building seems to be falling into ruin.

It was very 70's the lift was very small and the breakfast did not have that much food to choose from but over all i enjoyed my experience and it is in the perfect position neer the park.

It annoys us that we did not check out TripAdvisor for this hotel before we booked - service is not much of it, it is almost out of the female receptionist that she will just sweep us off as soon as possible.
The breakfast is not worth taking, dry boring bread, you have to remove the food and use the waitress if you want a table, and you are nervous about falling through their pierced chairs ..
There is no hot water in the morning / morning and here is incredibly loud at the hotel.
The cleaning staff on the other hand are incredibly sweet and accommodating ..

Warning! Warning! Hotel to avoid took everything! I am from Canada. 2nd viste in six months. Never book at this hotel! I pay for a room with 2 double beds for 3 adults. We had a room with just a bed. The staff did nothing to accommodate us. We had a very small room with a bed for 3 adults. No air conditioning. The lock of protection after the door was broken.Toil defective, no space to move in the room etc ... Tonight I will have to sleep on a chair and the other two in the bed. I asked for a third towel, but we will have to resign ourselves to sharing the two napkins. This is the worst customer experience I have experienced since traveling. Hotel to avoid!

Horrible experience in this dirty, awful place. Receptionist was sleeping behind the counter and had to wake him up to check in! Mattress was soiled and we could hear the mice making noise at night (quite scary). Breakfast was the worse part with croissants chopped into pieces, sweaty cheese, left over butter, instant coffee ...yuk

Nice rooms and restaurant serving good food.
The location is just across the road from Lancaster Gate tube station.
Hyde Park is just across the road.

The hotel is perfectly located in Oxford street, 10 steps to Lancaster gate station (central line-one stop to Marble arch), and 2 steps more you will be inside Hyde park.

Rooms are old but clean, room space was excellent compared to london average rooms spaces.

Good hotel with friendly staff. Quirky layout inside a historic building in the middle of London and just steps from an Underground station and Hyde Park. The location really couldn't be better. The rooms could use a bit of updating but overall our stay was quite pleasant!

Very central hotel with little more than enough breakfast

They charged me twice and I have provided proof to them and still never return my money back. Moreover, they stopped taking my phone calls. And the manager refused to meet with me.

The hotel is looking tired and run-down, the staff are friendly and helpful, but the room and the facilities were not at the standard that we expected. It's very well located, but if you're expecting a four star experience, you will be disappointed.

Staff friendly however the rooms are extremely dated and although breakfast is stated as included it is a terrible continental one and you need to pay extra for a cooked one. Unfortunately will not be staying again and do not recommend for the money staying in london. Go somewhere else and or pay more

Worst lodging of all my travels should be banned! Too bad !!! Terrible experience !!!

BAD ROOMS CLEAN BUT THE WF NN WORKS BREAKFAST PESSIMA NOTHING BUTTER OR JELLY WE HAVE ASKED THE ORANGE JUICE AND IT WAS REPLYED BY THE WAITER IN MOSO SCOTESE THAT WAS HOLIDAY AND THEN THE SHEETER HAD PASSED CHERRY ON THE CAKE THROUGH DOOR FROM THE DOOR THE hall that those who had finished had to get up from 3 feet ....... x nn talk about the night porter who wanted to stop us by making us pay 15 paund x 3 bottles of water. At the reception instead they are very nice NN we'll come back more

We have only tried the Persian restaurant. Obviously you need to be ready to test new flavors and then we ask for suggestions. We tasted various Iranian dishes and we were very pleased with both me and my wife and my son.

Nothing quaint about it. Rude staff, small stuffy rooms, elevator fits one person and the place simply cannot accommodate everyone for breakfast or check in/out. Hyde Park was the only saving grace.

I bought a Groupon of brunch for 2. The food was terrible! I'm not a fussy eater, but the waffle my sister got was Tesco bag store bought cold and I got such a bad food that could not finished it at all.. trust me it's worth you money if you are looking to spend a nice afternoon. You have Bester food and cheaper going to McDonald's than here. I truly don't like giving bad reviews, but it was such a bad experience! Complete waste of money

Great rooms...very close to underground....reasonable prices...and only 2 blocks from the. Nearest pub.....free breakfast and the do have a bar on site

Typical London hotel, "old" furnishings, stained carpeting and chairs in the room, peeling walls at various points.
Breakfast offers little milk, coffee and cold tea.
It is possible to leave the suitcases at the hotel after check-out, but at the reception practically within the reach of anyone who enters.
Very bad.

Not clean,<br/>Room very dated,<br/>Not wheelchair/ easy accessible when we were put on floor 4.<br/>Bathroom broken + roof damp.<br/>Also bar had a very small range, and what was there was very expensive!!!!!!!
Also prior to coming, phone call was made about services at hotel; but due to a very small language barrier between me and the person on the phone they hanged up with an anger!!!

Close to Hyde Park, train station and Kensington palace. Acceptable rooms but a bit dated. Wifi did not work for me but staff were accommodating to help me with information.

They get 2 stars for location which is top notch. Worn rooms and really bad breakfast. Also, go somewhere else and eat your breakfast.
Level of cleanliness was fine, but due to the worn condition of the hotel, you do not see it.

Good place to rest after long trip. Prices are bit on expensive side tho.
Nearby is Hyde park which is amazing place to visit!
Staff is cheerful and welcoming.

The best location and attention. The worst breakfast and very old and neglected rooms

Good location, good restaurant (although service could be better), nice reception but rooms need updating.

Very helpful and clean and warm. A big beautiful bathtub in my room. Restaurant there gives a little discount and the food is good, and it had a lovely ambiance. The breakfast is a little underwhelming. They let me take my food to go (back to my room ). There was a little frig.

We have not had wifi and they cheated us all the time. The rooms are very old and damp. Breakfast very scarce and bad.

Very rude receptionist in the morning shift. No hello, good morning or thank you after checking out. They need to learn sone manners towards their guests.

To be honest, I only stayed less than one hour while I paid the amount of 2 nights. It is so unclean, scary, not a proper for people who are looking to stay in mid of London and expecting a real comfortable nights on clean beds.

Simple, unfortunately badly worn, room / decor. Location is good. The breakfast is very poorly organized. WLAN usually does not work.

The Wi-Fi is bad otherwise it is very centrally well furnished and you can eat well

One minute from the Lancaster Gate underground station, it is a distance from Paddington that you can not walk while dragging your suitcase. There are two bus stops in the immediate vicinity (by the destination, in front of the hotel and on the side of Hyde Park), and it is easy to go home from the downtown area by night bus. I think the official photo is very beautiful image, but it is not old and modern because the base is a building over 100 years old. It depends on the individual whether it is regarded as a taste. I have been using it for the past 10 years and I like it. Well, because there is also an about aspect, the bill amount should be paid on the night before checkout, and it is better to put together a note in the room. There was only one occasion when another person's restaurant bill was mislaid.
If you want a personalized service and the latest equipment, just use that hotel. People are mirrors.

Four stars says the hotel .... not even close! completely outdated and rancid, badly educated staff and with little desire to collaborate, yesterday to feed me they almost forgave me and treated me with very bad faces and bad manners. The room is typical of a hostel, carpet floor and completely irregular, the bathroom does not work properly and no requests are given. The only good thing is the communication with public transport and only 2 or 3 people are saved from the entire Hotel. A special mention to Sebastian who treated us in a very close way and was one of the few nice people with us.
It is a hotel that I do not intend to return, much less recommend.

We did not have the room the first night and we had to look for another hotel at our expense ... speechless ...

Dirty dishes, torn and dirty tablecloths. No heating in the room. Ripped and moldy carpets on the walls. Horrible breakfast, no fresh bread, cold milk, some days without juice, no milk chocolate, the staff who were rude at night and extremely arrogant. This hotel should be rated under pension!

Came here for afternoon tea. Pretty good for the price, sandwiches, Twinings tea, scones and puddings. Just not as good as other places around London.

Worst hotel in London,you will get much better peace of mind staying in a Premier inn or Holiday Inn.
How do I know? regrettably - I worked there.The owner and management team are a joke.Car park is extortionate & there were mice / rat problems in the kitchen.
Don't waste your time or money.There is much better for much less.

We had ordered a suite and were shown down to the basement. Want hardly to stay under the ground when ordering a suite. The emergency solution became a mini-suite on the fourth floor. Wi-fi which is barely worth the More

Very tired hotel, great location, breakfast was pretty terrible, would recommend it

absolute run down dump, rude unhelpful staff, virtually no breakfast! , managers response 'it's 98 years old'

Do not buy, do not book, do not visit this hotel. Sadly we booked an afternoon tea here. For my mums 70th birthday. The photos are old and not true. Our table was not set for us. The table cloth had holes.
They demanded to see the groupon voucher before sitting us down. Totally embarrassing. It was my mums 70s. With lots of family. We waited 1 hour sat with tea only. Rude waitress. No scones. Really dossapointed. Music was Turkish. Not english tea. Room was tiny and very hot. Really disappointed and wont be back.

A budget friendly good hotel situated in the heart of london.Rooms are really good in size.Air Conditionings is very good.Bed are also very comfortable and good.Couple will surely enjoy their time in bed.Washroom is good.Hotel lobby is not that much large in size but it would not be issue to stray here for long.

Great location, food and service very good rooms could do with an overhaul. Only stayed for 1 night so perfectly adequate

I had the afternoon tea for two at the London Elizabeth Hotel. This includes a large pot of tea per person, with a variety of choices of tea to choose from (or a coffee if that's your thing), 1 glass of prosecco, 4 finger sandwiches per More

Ok room but small, not much for breakfast but you get what you pay for

Nothing to complain about. Breakfast is ok. Just don't get a roon next to the stairs, this is a little bit noisy.

The London Elizabeth is perfectly placed for getting around London and that is the best thing I can say about the hotel.
The food is good but beware the hidden service charge. The room we stayed in was clean but very dated and in serious need of sorting out. There was only a few tea bags and coffee in the room for making a hot drink and no milk which wasn't a problem we bought some, shame the fridge didn't work properly so it went off in just over a day, we asked in the morning if we could take some up from breakfast to have a drink before we left and you'd have thought we'd asked for the moon, 3 people later and permission was reluctantly given
If you want just a base to explore London it's ideal but for, comfort forget it
It's not worth the 4 stars it's supposedly got or worth the money that we paid

We stayed for 5 nights in September 2018 from Perth Australia. This was our first time in London. The hotel location was great, Hyde Park and Lancaster Station across the road, Paddington Station a short walk. Our room was clean and comfortable, had a good shower and lighting in the bathroom was excellent. Breakfast although the same every morning was also good. Elevator was small and only fits 2 people.
Staff at reception Robert & Maria were very friendly and Robert went out of his way to offer help and advise to us when we asked.
Overall a very pleasant stay, thankyou.

Location brilliant. Service derisory. Room style was nice but dated it needs refurbished. Insufficient hot water to accompany two people. Lots of wear and tare throughout rooms and whole hotel. Eat elsewhere for breakfast the hotel delivers mediocre continental style.