Lloyds TSB Cardnet Reviews

The is the worst customer services and support I have ever come across I would not recommend cardnet at all...please stay clear

Dire customer service, slow to answer, run you round in circles, no accountability. With the current stress of running a business under difficult circumstance, the last thing you need is a service so poor that leaves you unsure whether to burst into tears or erupt with anger. I would leave tomorrow if I didn t have so many other more important things to be doing.

So unbelievably bad that it should have a new word to describe how bad it actually is.
The process took about 5 weeks. During this time was told about 3 times that it was all approved and that the log in would be sent to me as soon as the phone call was finished.
Then after 5 weeks told that it was declined. Pack of lies from start to finish. This is what regulated banking is all about??
Went to Nochex and was completed in half a day.

Have used them for 14yrs, never had an issue with their service. Even when our terminal went down, they were great and got it sorted

don't use them, no machine even charge 35.00 a month !!!

Frustrating company to deal with . Dreadful customer service.

Customer Services is dilibrately set up to frustrate and make the merchants experience shockingly bad.
Comments like " it's not my department " or " I cannot Guarantee ".
And the excuse " due to Covd19 " all add up to an unacceptable level of service provision.
I feel that as a Start Up Business I have been mislead and sold a totally inadequate and slow system ,and to get things improved is a never ending task.
Personally I cannot recommend Card Net for anything.
Blaming Covd19 is the " New Norm ".
While I have to adapt to it in my small business why can't all these large corporations do the same.
There can be no excuse for repeating poor service standards and show no willingness to improve the way they operate and offer you the customer no solutions to get things right for their customers.

have now canceled my application. sales manager never calls back after leaving messages for him to do so. process taking far too long. been in business over 20 years with Lloyds bank, they are great but, Cardnet! Forget it.

The service is absolutely disgusting.. it takes at least 20 mins to get through to speak to someone. Only to be put on hold for another 10 mins! I wouldn't recommend anybody to use this company. I've switched to Barclaycard and they provide a much better service

Awful, absolutely terrible experience. Without a card terminal for 14 days with this company

Really not impressed. The Clover terminal is not good, customer service is there but you'll be on hold for a minimum of 20 minutes. Not the cheapest either. We will be switching as soon as we can.

not the cheapest but been there done that so used the bank for safety

The various sub-teams have little understanding of where their role fits within the process, and as such are not able to interact with each other. Being asked to repeat various tasks over and over is not an efficient use of anyone's time. The PCI DSS compliance team are particularly poorly coordinated.

I have been trying to sort out a straight forward issue with my direct debit mandate for just over 6 months. They have no idea how to deal with customers. Very unhelpful. They keep telling me they have now sorted it only to call me the next More

So far so good, not the cheapest but generally good service overall.

Not a great experience - there are at least 5 different disconnected departments you need to speak to if you want to get anything done. Agreed upon courses of action (like shutting down an account) are not followed through, leading to wasted time and effort and further invoices. I would advise anyone speaking to CardNet to record their calls if possible as proof they actually took place.