From the initial call they are professional. The customer service at the front office is exceptional. The doctors and nurses are really nice and knowledgeable. The doctors really listen and answer all the questions you may have. I strongly recommend Lifestages.
I m sad to have to rate Lifestages at 1 star because Dr Hughes is a phenomenal doctor. She delivered my first daughter and the experience was everything I hoped, completely natural and both the baby and I were completely healthy. The reason for my 1 star rating is Shannon at the front desk and the billing system. Knowing this was my first baby, I had no clue how any of this worked and was new to the whole experience.
When you go to Lifestages, you are required to sign a contract to make monthly payments on what insurance MAY not cover before you have the baby, which was not clarified to me at the time. To clarify, you will be forced to pay BEFORE you have your baby almost $2,000 and these payments will be asked for randomly by whoever is working the front desk that day. Clear as mud? Every appointment I went in and asked if I owed anything and was told Nope! We ll let you know if insurance says you owe anything! And I went on my way. Suddenly, when I went in for my 5-6 month appointment, Shannon confronted me about not making monthly payments and demanded I pay $360 that appointment, which I was not prepared for since I had asked multiple times before if I owed anything and hadn t ever experienced a doctor s office operating this way. Every appointment after that was an anxiety ridden, dreaded experience since I was basically playing Russian Roulette with how much I owed at the time and would be verbally intimidated to pay a random amount Shannon decided on since I needed to catch up on the monthly payments I didn t even know I was supposed to be making. Apparently most practices don t run their clinics this way, which frustrated me since I would have chosen a different clinic had I known otherwise. Currently their billing department is trying to peg $1,600 worth of charges on me instead of going through my insurance, which i ve had to call and explain to them (and did so in person) now about 3 times. My insurance is being amazing with the fact that the front desk will not even attempt to rebill my insurance because according to Shannon know that the insurance will never go back and re-cover the 3 months of past bills since my daughter was born which is hilarious since my insurance told me they had no problem doing that.
In short, if you are mentally prepared to deal with Shannon s pushiness, failure to inform you on what you owe (because sometimes Shannon was not at the front desk when I left), and are prepared to dread the end of each appointment because you have no clue how she ll treat you or choose to charge you, Dr Hughes really is an incredible doctor. Sadly for me, my experience with the front desk over and over again and now having to deal with more financial garbage 7 months after having my baby, doesn t outweigh what an amazing doctor she is. I m only putting this review out there in case a new mom isn t sure which clinic to go to, I would suggest going through someone who doesn t require monthly payments on an estimated amount and who will just bill insurance like normal.
**EDIT** After the very rude and demeaning response from this office I feel that I should clarify that during the time of going to my appointments I was paying what I owed, and ALWAYS asked before I left what I could pay and was told each time that they would bill it and don t worry about it but never did. Then the front desk girls would treat me like a criminal when they randomly decided on a day I went in to charge me $300-$400 at a time that I had NO IDEA I owed. Normal offices charge your insurance and then send your bill to your home, they don t ask for thousands of dollars up front for potential fees and intimidate you when you don t pay when they feel like it, not when you ask after each appointment. Now fast forward almost 2 years later and I m STILL trying to rectify their ugly billing practices. The LAST thing a pregnant woman should have to deal with is intimidation and anxiety every time they go to leave your office. Shame on you for your petty response and shame on you for how your billing department runs.
I had dr j Benton. Very nice, friendly. Listen to me and her nurse is very compassionate. Always answers my questions and if she can t she has the dr call me back
Happy with them
My friend just asked who I went to for my hysterectomy. "Not Here"
We love Dr. Julie! She s quick and thorough during appointments. She was nurturing and calming during my laboring experience. I wouldn t have anyone else deliver my babies!
If you are thinking about going to Lifestages run the other way fast. I have never been treated so badly in all my life. Receptionists are so horribly rude and uncaring.
Doctor Hughes put me and my baby in danger, and now we have complications with our son, and I blame him. I will continue to urge couples to not go there, because of what happened to us. If I had to do it over again, Dr. Hughes would NOT have been my doctor. He didn't even have the decency to deliver my baby, because he was mad at me. The nurses texted, called, and paged him for 15 minutes, and he was a no show. He acts like a child and is spoiled brat, who throws tantrums. The on call doctor delivered my baby.
Lifestages is a terrible place to go, and do yourself a favor and go somewhere else, any other place would be better!!!!!
Dr. Julie is just my favorite. I have delivered all my babies with her and I know she always has our best interest at heart. Ive only had one appointment she was not able to be to. I can't say enough about her.
Worst place ever!!! Allison Bates is the most uncaring doctor I have ever had!! Brought her paperwork from previous doctors about my headaches since 2015 yet she claims she cant fill out my fmla forms because I need to see a specialist ,I have called this specialist twice and they said the haven't received the referral yet,it's been one month. So I can't get my fmla forms filled out and she won't send the referral. She is forgetful as well,said tgey would perform their own eye exam,still waiting...will NEVER recommend anyone to this facility or her. I'm switching doctors for sure.
I have never in my life been so disgusted with the professionalism or lack of it from Amy in billings. Even more sad she called her self a manager.
They can t even submit a bill with a code that an insurance can code.
I was very pleased with the dr when I met with him but I will never return and strongly encourage others not to come here because of this one person AMY!
She called me a liar and told me her name was non of my business.
She deserves to be fired and I m shocked a place would give her the title of manager.
I will be contacting the correct people to make sure she does not get away with the way she talks to patients.
From the reviews on this place they need to replace the billing department.
They will remove your insurance information without notifying you then bill you for services that should have been covered. We called to ask if they would charge the payment to the insurance that we were covered by at the time of service and they refused to do that for us. We will be finding a new doctors office because we find that ridiculous.
lifestagesobgyn.com
