3 years ago
I would like to have rated them higher. We had the...
I would like to have rated them higher. We had the team out for a spring cleanup to test them out before committing to a weekly maintenance. Unfortunately, they missed the mark. Initially this seemed like a top-notch operation. Timely responses and estimates. Unfortunately the apt. was rescheduled at least twice, and I had to contact the manager to have the team back out and address several missed items. Weeks later when I finally turned on the irrigation, I realized how sloppy somebody on the team had been. Nearly a dozen sprayers that had been cut off, pulled out, or damaged. Not only this, but the main 3/4" feeder line was also cut and had to spliced back together. In another location, one of the sprayers was sheared off right at the feeder line, so it had to be cut there to remove the broken piece and then spliced back together. What normally takes me 30 minutes to turn on the irrigation took the better part of the day and cost me extra money and a trip to hardware store. After notifying the manager via email of the irrigation issues, I received no response. The onsite team was very polite and professional, but seemed more concerned with being fast than doing the job right. We've had somebody do a spring cleanup in our yard for the last 12+ years (including my 70 y.o. mother and a 17 y.o neighborhood kid looking for extra cash), and this was the most disappointing result we've had esp. given the cost.