Leith Honda Reviews

Service much better this time. Better communication, service completion time. Service advisor was on top of things and gained my trust verses last appointment.

You can count on Leith Honda for trusted service at a fair price with above and beyond excellent customer service.

Employees were very informative and were able to answer all of our questions!

Clean, modern open design sales, service and parts center. Sales staff is professional and, of course, friendly and down to Earth. Better if you can go on a weekday as weekends can be hectic and lead to delays.

My car buying experience was great. I go to the Honda service center to service my new Honda Fit and let me tell you about that. The service center is great! I make an appointment and I have never had to wait longer than 45 minutes. They have drinks, a TV, and computer stations for you as you wait for you car. I would recommend this Honda to all of my friends and family.

The place itself was clean, had some food and a nice waiting area which was good.
The service was fantastic by Maddy and the rest of the staff. Maddy took ample time to show us the cars and to let me drive them. He showed me all the features too and tried to get us the best deal possible which we appreciated a lot. He was friendly and also gave us good tips on the area! I would recommend him for sure!

Basir was very professional and knowledgeable of the vehicle purchased. He was able to answer all of our questions and was very kind and helpful.

If i could leave less than one star I would. Wost experience I've ever had with a service department. They didn't diagnose of do anything i asked basically just took my money. Never go here!!

First off, I am posting off my husbands account. This past Saturday (5/23) my mother and I went shopping for her a new car and we ended up at Leith Honda in Raleigh. We had been to a few dealers that day and knew exactly what she wanted. We had been pre-approved by our bank for a set amount and just needed to find the perfect fit. Merry (I don t remember her last name but sits at the closest desk to the information station) immediately approached us once we got out of our car. She was so kind and understanding to our needs! We arrived at probably 4 PM and they closed at 7 PM that evening. By 5:30 PM we were at Merry s desk with a car in mind (a used Honda CRV). My mother was calling various insurance companies for quotes due to her cutting off her previous insurance when she lost her last car. In the midst of this she was also doing all the paperwork she could to speed up the process. This took a while but by 6:30 we were approached by Paul (I didn t get his last name), the service manager. While my mother is on the phone with he new insurance company he begins to ask us why we chose to finance with our bank. I ve bought 3 cars over the last 2 years, 2 from other Honda dealerships, and I know this is USUALLY just a conversation to talk about financing through the dealership. No biggie. I tell him, because again my mom was ON THE PHONE finalizing her insurance, that we have been with our bank for years and have multiple cars through them so I choose to use them. He then gets nasty telling us that he worked with our bank today and it took 3 hours to process a loan. I explained we had gotten pre-approved the day before to speed up the process and I have never sat on the phone with my bank for 3 hours for a phone call. He then proceeds to tell us that it s almost closing time (again, 6:30) and it s best we come back tomorrow. I tell him we don t live close by (55 minutes away) and ask if they give the option to take the bill of sale to our bank and let us drive away today with the car and we process everything on Tuesday (it was Memorial Day weekend). He says they don t do that and nobody ever allows this. I tell him that I actually got the idea from when I bought my car from Honda Wilson and they did this EXACT thing. My mom, then very frustrated, tells him that she is almost done and he walks away. Never apologizes, just rolled his eyes and left. I then here him joking with others in the back about how fustrated my mother became. This was absolutely absurd that we even had to deal with something like this!!! There were 3 other groups STILL in process around us and he SINGLED us out. Maybe we didn t look like we could get a loan or because we were 2 women he thought he could say these things to us. I am not sure the reason but again, I have been to other Honda dealerships around the triangle and other dealerships for that matter and have NEVER dealt with what I did here with Paul. I worked with one dealership who stayed until almost midnight with me once to help me get my car a few years back! If they didn t need the sale or want our money we could have gladly went elsewhere. I advised Merry that we stayed strictly because of the hard work she did!!! She worked hard to please us and if we would have left she would have lost that hard work all over a sales manager with NO CUSTOMER SERVICE SKILLS. If you can go to Wilson Honda I would recommend doing so! I have always been treated with respect there atleast. -Olivia

I brought my Honda for service on Wednesday, the technician drove my car and crashed it. The service manager and the technician wanted me to leave as soon as possible. I stayed there between 10am and 3 pm. Nothing got resolved, they gave me a wrong insurance policy. The service manager is rude unprofessional and disrespectful. I called the service director he never called me back since Wednesday. I reported this horrible nightmare to the news, newspaper and the BBB. The technician was drunk. Do not take your car for service to Honda and do not buy a car from Honda because this drunk technician run with my car in to a lady that just purchased a brand new Honda. What a experience. Everyone is rude at Leith Honda from a technician to a director.

Our salesman Marvin was awesome. Ray in finance had all the paperwork ready. The whole process was flawless. Thank you Marvin and Ray

My second purchase from Leith Honda and Nahru WIlliams. Nahru is the best in the Business! No hanging around the dealership. I was able to send him items through email and when I got there, I only had maybe 30 min of work to be done. The only reason I didn't give a 5 star was because when it got to the Finance part I had some issues for the second time with the Business manager (same one as before).... But I would buy there again in a heartbeat. I would just request not to have that business manager LOL Love Leith Honda of Raleigh!

Salesperson Merry Reynolds went above and beyond to help find the vehicle I wanted. The purchase experience was exceptional and will definitely return to Merry for my next purchase!

Purchaed my 2013 honda accord here 6 years ago brand new and have been getting my car serviced here since then. It's always fast and exemplary service! Proud to be an owner of a honda and a customer of Leith Honda!

I recently took my car in for a major service and Justin Olsson was my Service Advisor. He took excellent care of me. He was very knowledgeable, professional and courteous. I will definitely bring my car back to Leith for service in the future.

The folks at Keith Honda, (and today Kyle) are always welcoming, willing to take the time to explain (and answer questions. Very good help. Excellent people!

Max and Tim in the Sales Department were great! Respectful, responsive, and super easy to work with.

My husband and I went into Leith Honda expecting the typical pushy salesperson but were so happily surprised when we were greeted by Rock Ndeke. He was very honest with us about how to make the most of our money and what he felt would give us the dependability and fuel efficiency we needed. He gave us plenty of time and opportunity to discuss our decision with him and on our own. He answered our million questions and we couldn't be happier with our purchase. We got an amazing car for an amazing deal! Thanks Rock!

Just purchased a brand new '19 HRV, this is my third vehicle from Leith Honda. If you need a good sales person then ask for Bo. He is very Knowledgeable and informative. I needed him to help me out and he was able to get what I asked for. Every thing worked out perfectly. I like that he is very honest, straight to the point and don't play a lot of games. If he is not sure of something he will find the answer for you instead of making stuff up. So if you go to Leith Honda, ask for Bo. I highly recommend him.

Geoff was a great service manager. Everything was clear and no surprises with the work or costs. The works for done quickly and I am satisfied with the results

It was one of the best buying experiences we've ever had. Our Sales & Leasing Consultant, Moe Salha was a pleasure to work with. I would recommend him to family and friends.

This Is A Pre Review...Wow I Must say That After Reading most of your BAD Reviews that it has to have some truth to it, because everyone s Bad Compliments Shouldn t Sound The Same So For That Reason I Will Not Even Come By To Purchase A Vehicle From Here Work On Your Numbers I Only Shop By Reviews Now ...! Your Bad Out Weighed Your Good as far as Customer Service is concern ..!

Recently, I worked with Sales Associate Caleb Elks at Leith Honda. He was very pleasant to talk to and he worked diligently to make sure my lease on a 2012 Honda Accord LX went smoothly. Ask for Caleb the next time you stop over at Leith Honda in Raleigh - you won't be disappointed!

Aaron was great. He was upfront honest and easy to work with. This is my second or third time he has been my advisor and he is great!

When I went in to buy my car I expected to leave the dealership empty handed. My sales man Moe and Jacky from financing made sure that would not happen. Moe made sure I got the exact car I wanted and Jacky was able to get me the interests rate I was going for ! For being my first time buying a brand new car, I couldn't be happier with my experience at Leith Honda. In December it will be a year since I have had my car and every free oil change I've gone to get has gone smooth and I never wait more time than I should! Best of all they have a place for kids with toys and a tv where my 2 year old son loves to play and doesn't drive me crazy while I wait. He's happy, I am happy, it's great!

I appreciated that Nathan kept me updated with the progress of my car. My 2 young children were entertained by the kids area, popcorn and water. Thank you for making the experience great.

It was a great experience. Nick is the best service advisor ever.

Went in with a coupon for full synthetic oil change and tire rotation I had an appointment and it still took over 2 hours to complete then I was charge an additional amount because each service was rang up separately which led to higher taxes. I attempted to have cashier explain the additional cost and she called the manager as if I was an irate customer. I feel like the coupon was clear on the charges however lieth honda was not clear as it relates to service codes it looks as if I was charged separately for something of which was very misleading there are other places to get an oil change in Raleigh however I went because I had an opportunity to save some money with the coupon or so I thought.

From the moment I arrived at the Leith Service Center, I received excellent customer service. I highly recommend this service team!

Geoff was very helpful and kind!! Made my experience a very pleasant one!

Mike was very informative and he took care of the service requested along with giving some sound advice on the other issues my car had and how to solve them.

Service department is second to none. Very customer oriented.

After inquiring about trading in my 2012 Honda Civic, we were greeted by John Seinar. He was very friendly and answered our questions openly and honestly. He had extensive knowledge about Honda's vehicles, specifically the Accord I wanted to purchase. He was extremely patient and worked hard on finding us the best deal possible. I love my new 2015 Honda Accord! It's in the exact color (interior/exterior) that I wanted. I'm very grateful for our experience at Leith Honda. John S. was awesome! Thanks again!

We are impressed with the prompt, courteous, and professional service at Leith Honda. Our Honda Pilot is in great shape. Very satisfied with the service. Keep up the great work!

It has taken two weeks to fix my tire, I went on the Tuesday morning before Thanksgiving and the only thing they did was to put air in all my tires. This morning they fixed it, found out it was a nail in the tire, sometimes an appointment is not necessary.

This is our 4th Honda with Leith and our salesman Marvin Camper.
Marvin is easy to work with, listens to needs & wants and strives to deliver on those. He does his best to make the process not take so long. He has already called to thank us for getting the car.I know if I have any issues or questions I can always pick up the phone and Marvin will answer or point me in the right direction, if he can't. I am looking forward to driving my New 2018 Accord!

Nice experience with sales associate-Gillian Cassel and an easy experience with finance too.

A malfunctioning $10 electronic sensor left my wife broken down on the Interstate. I asked the towing company to take it to Leith Honda where Michael Rausch met a disorganized towing company (after normal hours by the way) to transfer my car for service. After an initial diagnostics the next morning, the car started up and technician found no problems (just my luck). Mike took it upon himself to check it out further, and he was able to recreate the problem. He called me promptly that morning to tell me they found the problem and it was being fixed. I also had some routine maintenance done at a very fair price and Mike got the car back to me in time to pick up the kids. Fast and friendly service and quality work. I ll be taking the car back to Mike at Leith Honda for all my service going forward.

I couldn't stay with my vehicle and I tood them I would order an Uber. They didn't offer my a ride like the last time.

They were easy to work with and I got exactly what I was looking for. If you're looking for a new car see my man Bryce.

Just bought a new Passport. The salesman Shawn Stewart did a super job. Listened well - kept me informed through out the process. Everyone that I dealt with at this dealership was friendly and professional. Recommend highly!

My husband and I have leased 3 vehicles from Leith Honda over the past several years and have always been very happy. We visited the showroom in August and explained that our lease still had 3 months remaining, but that we were well over our allotted miles, so wanted to return our Odyssey early and lease a new CRV. We asked the sales manager, Paul Harris, how much we would owe (as a penalty) on the mile overages for the Odyssey. He replied, Don t worry about that. Then we asked AGAIN during CRV negotiations how much we owed for the mileage overages, and he replied, Nothing. We aren t going to charge you for that. We negotiated final financials, signed some paperwork, and exchanged our Odyssey for a CRV a month later.

We subsequently received a bill for $3634.20 for excess mileage on the Odyssey, despite TWO assurances from Mr. Harris that there would be no penalty charges for the excess miles. We went in fully expecting to pay an excess mileage fee, and we made sure we asked about it up front so we could make an informed financial decision. To be told we wouldn t have to pay it, then be billed for it later, was very unsettling. All follow up calls and emails have been outright dismissed. They are claiming they would never have said that. But he did.

Unfortunately, Leith Honda has lost our trust. We love Hondas; they are great cars. However, we wouldn t send our friends and family to this dealership, despite the convenient location. If you go and are made promises, get them recorded or in writing. We regret not doing so.

Always love working with Leith Honda. This is my third buy from them. Rick, the salesman, is very extremely helpful and knows the vehicles front and back. Highly recommend.

Routine Service was seamless and fast! Waiting room was clean and comfortable but chilly.
All together a good experience.

Working with Monique was a great service experience. I got the timing belt replacement package service for my 2004 Honda Odyssey. I scheduled my appointment & it was completed on time and for the agreed upon price. I recommend Leith Honda for all of your Honda service needs.

Everyone is always friendly, helpful, and ready to help.

In and out quickly for an oil change and to get a sunroof visor installed. Everyone was very nice to deal with.

I usually performed my own oil changes on my Honda but this past year Leith Honda sent me a coupon online for an oil change at a good discount so I decided to let Leith Honda service department do the oil change this time. 3000 miles have past since that oil change so I figured I need to change the oil. As I get under the hood I realized Leith Honda had the oil drain plug on very tight and I couldn't get it off no matter how hard I try. I didn't want to overdo it as it will strip the plug. So I made an appointment at Leith Honda to have the oil drain plug loosen so I can change the oil. When I arrived at my appointment time the customer service rep told me that their service technician refused to do the job. Their excuse was if the plug is too loose the oil might leak on the way back and they don't want to be held liable for it. I was not very happy since Leith Honda service department was unwilling to take responsibility for their action (putting on the oil drain plug too tight). But the upside was the customer service rep was very courteous throughout this ordeal, hence the 2 star instead of 1.

Great service! It took two trips to get it fixed. But, they didn't charge me all the service fees for the second visit to fix the original problem! I am very satisfied!!

Friendly service. Had a dead battery. They ran tests to make sure nothing else was wrong. Was out of there in an hour.

Great service and assistance walking me through my first experience buying a car. The salesman even drove the Ford Fusion to the Ford dealership to have it inspected for me while I was out of town. If in the future I decide to purchase a Honda I ll do it here.

I was very impressed with the prompt service I received once I entered Leith Honda. I met with Danny Fenny, Finance, initially and then he turned me over to Sales Consultant Ricardo. They were very accommodating, professional, upfront, willing to work with me financially and present the whole package with all my concerns and questions answered. The paperwork and final process was quick and the overall process was excellent. I recommend Ricardo if you are thinking about purchasing a Honda. I love my NEW CR-V and you can't beat the finance rates at this time.

Leith Honda Raleigh NC is a trust worthy dealership we I highly recommend for buying and servicing your car.

Sam Santiago was so kind and patient with my mother. He was extremely attentive to her and made sure that my mom bought the right car for her. He set everything up for her and never hesitated to explain and demonstrate over and over in order for her to feel comfortable with all of the car's bells and whistles! Thanks soooo much!

Great sales experience with Taz. I was hoping for a modern, non pushy sales type approach and Taz did this with flying colors! She even helped with my application over text which helped a lot. Very friendly and great customer service. 10/10 would recommend

Awesome service and sales team! I will continue to return to Leith Honda for any of my car needs. Thank you to everyone at Leith Honda.

I don't buy parts there as often as I would like, but I don't have complains about the location, customer service; and the prices for the parts is right considering is OEM.

I had a very good experience with my service visit at Leith Honda.

Today my husband and I met the most amazing salesman during the absolute best car buying experience we've ever had!! John Oliver first greeted me one day while I was looking around the dealership. He left such an impression on me that when I returned today I asked for him by name. John was friendly, personable, and solely concerned about getting us into the car we wanted. We will most definitely be buying only Hondas from now on...only at Leith Honda...and only from John Oliver.

Got a used 2017 Honda Civic from here. The salesman, Bryce was fantastic, and found a car for me that met all of my requirements.

Justin the service advisor was excellent! He was very sweet and thorough. He promptly answered all my concerns and was very attentive while my car was being serviced!

Our 2011 Honda odyssey engine light started flashing and we took into get checked. They were quick to receive our van and run the check . They didn't find anything wrong so there was no charge! At the same time they gave it a look over and noticed a few things will need attention soon. Very pleased with their service.

Pleasant, no pressure buying experience! Very happy with the whole experience.

Good place to do service on your Honda vehicle. Friendly staff, quality service you can trust.

Easy fix that came out as a $488.00 estimate for an unneeded part. 2 fastening screws would have done it.

Sold a car that I had an Appointment to see. I talk to representative 10 minutes before I got there and he Never once said they had sold the car. Waist of time and gas

I walked in, nobody bothered to speak to me even though I clearly looked lost. There were several people at their desks who just looked at me. I went to the cashier to ask who to talk to. Finally, I had to stop a conversation between three employees, one of whom didn't look very pleased to bother helping me.

When he was taking my information, he was very curt and not pleasant at all. He told me he didn't have available appointments this week, so I said I couldn't make one because I needed my service done this week. He just shrugged and said okay. Customer service is a joke at this location and I won't be returning.

Honda vehicles are good but service is terrible. I leased a car from these guys, when I wanted to end the lease term-I had to call multiple times to get hold of Agent (Jose), when I got hold he said is busy with other customers asked me to figure out myself. When I called Honda financial they did not pick up calls- there was technical outage. When called for inspection scheduling they can not do it unless financial company talks to me and suggested me to call them EVERYDAY, till I get to talk to Financial guys. Now I can not return the car, just because they have technical issue.
Both of my cars Honda, because cars are really good dependable- but the service Horrible simply Horrible.

Probably the best Service Department in the entire Triangle. Big shout out to Justin and Damon, who helped me with the entire process and made everything feel painless. In these days when I can buy a car on my phone, I like to know there's factory-trained mechanics nearby where I can get my Honda taken care of and get a full guarantee on the work.

Went in for service on my 2019 Tacoma. They have a great system in place to get you in and out.

Service department is second to none. Very customer oriented.

Courteous, efficient staff - thanks Carrie Pendergrass. Everything being done was explained thoroughly. Dealership maintained social distancing and everyone masked. Would highly recommend Leith Honda to family and friends. A+++++ Experience

On time. Did not try to sell me unneeded maintenance. Social Distancing parameters very clear.

This is the 3rd Honda we have purchased from Leith. Every experience has been smooth and enjoyable. We always feel like we are taken care of. Daryl our salesman is always good and the finance guy, Ray was helpful also. They also sell great cars!

Just looking for now Honda's are reliable automobiles I owned one, just looking.

Inspection and oil change:
As always fast and great service

My car service officer was Matt Lambert and he was amazing! He should get a raise! He was very patient, understanding, and talked through everything with me. I am a new car owner, this is my first car so I don't know much. He carefully explained what was wrong with my car and gave me options to take care of it. He did not push anything on me that I did not want. He kept me updated in a timely manner. He sent me pictures of the parts on my car that they were replacing. I could not recommend anyone else so highly.

The service was exceptional from the minute I pulled up to the service area.

The sercicio is fine and very fast only that who grabbed my car did not tell me where the waiting room was and to another person who also went to the same if they gave him the instructions but in general

Just came in for an airbag safety recall. I had received a phone call, someone scheduled me for an appointment. I only knew about your Honda service so when I arrived I was not on the scheduled list of drop offs.Apparently I went to the wrong place. Some time was spent trying to find the location I was scheduled. My car was fixed within 45 minutes despite not having an appointment at your place and I was on my way. Thanks!

Sales Mgr., Salesman and Finance Mgr were tru3 Professionals
didnt waste my time, and took great care of me.
Id recommend all of them.