Lehigh Valley Chapter of Credit Unions Reviews

I called several times regarding a charge that was showing up on my bill and they said they couldn t see it. I indeed was being charged $40 penalty for paying my loan early. I tried to explain that I work for a non profit and get paid in the beginning of the month but they didn t care. The fact that I called to inquire about the charge and they said they couldn t see it goes to show the low quality of people that are hired at this bank- I don t think the people I spoke with really even cared enough to look into my account or maybe they just didn t want to deal with it. I had to refinance. I wouldn t refer this bank to anyone regardless of their lower APR.

I love their customer service, when I have to deal with them they treat me with the utmost respect, and I have recommended them to friends and family

This credit union is pretty terrible. My debit card doesnt work half the time. They make it hard to raise limits on prepaid credit cards, requiring you to deposit the funds for a week before you can use your own money. The atm withdraw and deposit is limited to $400. You cannot raise the limit, ever. Put in $401 and they will hold the money for a week. Put in $400 and it's available right away. Take $400 out and your maxed out. No bathrooms in the bank either. Slow service. Lots of "I dont know" answers. Slow callbacks from people with authority. Business account was a joke. They ran my credit without asking me first. Spent 4 hours in person to open a business account I ended up closing. Good for cashing checks and in person withdrawals. Good for wire transfers. Not much else.

It's been a great experience being a member at First Commonwealth Federal Credit Union. It's been more incredible for all of the friendships that I have developed over the years and I wouldn't change any of it for anything in the world. The friendships were with the staff members and I love all the services that are offered and I don't get the chance to say thank you, so FCFCU Thank you and God bless you all that work there

The wait is always very long at this bank but the employees are very friendly and all are bilingual.

Going downhill fast. Complete clowns running the show. Currently waiting 1 hour to deposit a check.

Long waiting for service on drive tru . why don't they enable more tellers?

Went the First Commonwealth Federal Credit Union in Easton and great customer service.

I recently received a call from the fraud center that someone tried to use my debit card in another state. FC saw that I did not live in that state and declined the charge but called me to make sure I didn't travel to that state and was using my card. They immediately shut down my card and had me come in to get a new card. I made the appointment at the Bethlehem branch and was greeted professionally and was out of the bank with my new debit card within 1/2 hour. We have never had a problem with FC.

Due to the pandemic, we have had to wait in line to deposit an occasional check. Most of our banking is done online so this isn't a common issue.

I have been with credit union for 28 years. I have never had a problem with a wait time on the phone. I have never had a problem with the employees at various locations. I love this credit union and measure others banks/ credit unions to their high standard. Thank you First Commonweath!!!! I am happy to see this credit union growing!