Order a light from here almost two weeks ago. Still have no information from the warehouse as far as shipment information etc. reached out multiple times with no response from the customer service email. Very disappointing!
Led Lighting Wholesale is a delight to work with, from their easy to use website, to the newly opened storefront, I have had an excellent experience so far!
Excellent prices on LED lights. The team was quick to respond to my questions and helped me choose the correct lights for my home renovation
Update 6/25/19
Led Wholesale worked diligently and got the manufacturer to honor the warranty and send me the new units.
They will not honor the warranty on the lighting products they sale.
Reply to Erich's comments.
I've bought 26 units.
They replaced 9. There was no communication from them at all. After a month I contacted them about a update and they didn't respond but the next day they showed up with no directions about returns.
At least a week after they were installed they emailed saying the manufacturer wanted them back.
My electrician offered to throw them in his dumpster so they were gone already.
I now have 7 units that need replaced and Erich and the importer refuse to replace them.
Very helpful team and have a large selection to choose from, at great pricing. Would recommend anybody in the need for any type of LED light to go to LED Lighting Wholesale Inc first. They also work with you on bulk orders and will offer you a better deal whenever possible.
I would NOT order from this company!! I placed an order OVER a month ago. Still have not received it, but yet they were quick to charge the credit card the day I placed my order. I have reached out several times with no response. I understand things can take longer sometimes, but the lack of communication has been an absolute joke.
Very professional staff with a great knowledge of the products they sell. They will help you decide what you need, and give you the best price available. Would definitely recommend using them again.
Placed an order in November 2020 and was 6-8 weeks. We checked weekly on the status of the order to make sure there were no issues as this was an expensive order. Once 9 weeks had passed we contacted the company again and were told that California shipping had an additional 3-4 week delay due to covid. Even though this is a huge inconvenience we understood that things can happen out of a company's control. What I will never understand or accept is terrible customer service. We got no updates without reaching out first and when I expressed my frustration with this matter with the owner he was very rude. He repeatedly cut me off and offered no sense of reassurance that my order was on it's way and that everything would be ok. As a business you have to remain calm and always reassure your customer that you are respectful and competent in your business. I got neither from this company. Cancelled order and will not be doing any business with this company.
LED Lighting Wholesale provided my company the best products and the best pricing. Great company to work with!! The entire staff is wonderful. Have used this company many times and will continue to use this company as much as possible. I work for a major construction company. Thanks guys
ledlightingwholesaleinc.com
