4 years ago
This is an unsolicited review. My mother has been...
This is an unsolicited review. My mother has been a resident at Park West Plaza for just over seven years. She initially moved there after rehab from a vertebrae compression fracture and she was no longer able to live fully independently at home. From the beginning and throughout her stay, Park West Plaza has been the right place for her to live and receive care. I live out of state so I am not able to see her as often as I would like. It has always been a comfort to me to know that the staff, across all departments have always been caring, compassionate and competent. When I am there, I consistently observe staff interacting this way not only with my mother but with all of the residents in all of their interactions. In recent months as my mother s health has been declining, they have been proactive in reaching out to me to with updates, questions and concerns and to collaborate regarding care decisions, while honoring mom s desire and ability to make independent decisions. Recently, hospice services were recommended and started promptly. Park West Plaza and the Good Shepherd hospice team clearly have a very strong and positive working relationship and are providing excellent care for mom as her aging body is slowing down. Yesterday I was part of a care team meeting with Park West Plaza staff including the Director, Assistant Director, Director of Nursing, and the hospice team. As a professional in the mental/behavioral health field I have been in countless team meetings over the years, always as a provider and always focused on making the meetings client/patient centered. Yesterday was the first time I participated in a full team meeting as a family member of the resident. I was so grateful and impressed as I experienced the staff rallying around mom to identify and implement strategies and supports to assist her as she continues to experiences losses of functioning and independence. This was evident even by calls and coordination occurring between administration and maintenance staff during the meeting to facility immediate action, even though it wasn t a crisis situation. Later, the director stopped by my mom s room to see how she was doing. I don t know how much longer mom will be in care at PWP, but I am assured that she will receive loving and professional care to the very end. I will always be grateful for the wonderful care mom has received, and continues to receive at Park West Plaza.