4 years ago
This office is highly disorganized. I have to tra...
This office is highly disorganized. I have to track down prescriptions that were supposed to be called in, follow up multiple times on test results, I get charged the wrong co-pay, then told I need to meet my insurance deductible (I don't have a deductible). If I don't micromanage things at this doctors' office, they fall apart. Not the best customer service model at all. The medical staff is nice enough and seem competent, but I have seen 5 different practitioners over an 8 month time frame. They seem to rotate doctors through and that makes continuity of care very difficult. I want to like this place because the location is great, the facility is new and clean, the people are nice, but it just seems poorly managed.