Larry h miller dodge ram Review

They were very thorough and helpful. Got my car up and running in 2 days. When the Fiat dealer was on Wetmore they always washed it before giving it back. But overall very pleased with the results.

Experience was great, service advisor was awesome, had both my trucks serviced

Fast and courteous staff. Kelly is an absolute gem!

Excelent service from Sergio Cervantes! Very attentive and answered all my questions. Definitely coming back for the great service and recommending it to everyone I know!

Excellent custo.er service, work was done on time.

Fixed the problems. It would have been nice if they would have rotated my tires for free.

Don't even think of having your vehicle serviced here!!

Currently living through the worst experience from the service department I have ever seen or heard of!!

Had my truck towed in on Friday July 19th due to possible ECU issues. From the start I should've gone anywhere else. Was told by Tony that they (mechanics)wouldn't be able to even look at it until Tuesday (the 23rd") the earliest because Saturday they have "skeleton crew" and Monday's those with appointments come first. Began questioning that. Dodge doesn't have enough mechanics to maybe glance at my truck to see if parts are needed, to be ordered or it was something small that a local mechanic can fix. Was told no and appointments come first. Ok, I'll be patient.

Monday (the 22nd) I called to see if I can get a key off my key chain and to check on the status (hoping for the best) was told Tony was off so I'd have to speak with someone else. Got the run around because apparently everyone goes to lunch at the same time. Left a message with whoever answered the phone. Was told I'd get a call back within the hour.

27hours later I get a text from tony saying he has my account and to call with any questions. I call and ask about my truck. Told he hasn't received the notes from the mechanic yet but he would call me when he does. Ok I'll wait longer

Wednesday (the 24th) I call tony (leaving a message again) asking about my truck. He calls me back after 2 hours saying my trucks O2 sensor had gone out causing a valve to stop working, causing unburnt fuel to clog my engine. He went on to say they don't have the parts and would have to order it. They should arrive and have my truck ready by Friday if the parts come in early enough. Ok I guess I'll have to wait even more.

Friday (the 26th) I hear nothing until I call, again. 3pm I call and again have to leave a message for tony to call me back. 4pm he calls and tells me the parts never came in. The first (delivery) truck didn't bring it in so he waited until the second truck came in. When the part wasn't on it he looked and the part was actually on back order. (FYI my patients has officially run out) and it could be anywhere from weeks to months or even never from the part to be restocked. What he can do is put an after market part in. (Mind you dodge and after market parts are like oil and water, they never work) my last bit of hope was that part. Out of frustration and needing my truck back ASAP i say fine! Tony then adds that they'll have to order that part now too and he can't guarantee it'll work. He hopes to have the part in by Monday (remember appointments come first) or Tuesday.

So now we wait.

Don't buy from these guys. They will sell you everything under the sun then when you try to use your extended warranty or other warranty you purchased they give you every reason you never heard of why they can not and will not take care of what they promised you. The guys in service are the biggest snakes not to mention don't know what they are doing. Specifically Zack in the service department. He seems to think that if he repeatedly says something which makes me think he simply has no idea what he is doing that you will believe him. Then when questioned they want to just pass it off to someone else. Here's a phone number or you can go talk to this guy. Sounds like a big joke to me. Then when you do call the dealer it's telephone tag for 10 mins then someone finally gets on the phone and says "hello, are you a salesman". I feel as if I'm dealing with children here. Come on people get it together.

Brought our new to us 2018 Challenger in to the service dept Todd told us he would call and let us know what was wrong a hour latter he did and was fixed early the next day what great service experience we had .Thanks again.

It was a good experince i got an appt right away.Also they told me 2 hours and i was there for less only 30min. So thats why they get a 5 star thank you so much and i will be back.

horrible place to get deals at! offers services they NEVER follow through with and or that they can t be done. literally have to pay for a car that s not even running anymore.

EVERYBODY I HAVE DELT WITH AT LARRY MILLER DODGE HAS BEEN GREAT . LISA IN SERVICE IS NUMBER 1.

Went in just to look, Walked out with a new car, everyone working were so nice, they made you feel comfortable, did everything possible to make me satisfied.

First time here! Drove down from Northwest Tucson. Ivan is a great service advisor! Quick service and they ubered me to my lunch meeting and back!

My experience with Larry miller dealership was perfect , our salesman Dylan an finance manager made the whole car buying experience fun an extremely fast , everything was done to make sure we understood everything me an my wife was extremely satisfied with Larry miller dealership,

I was pre-approved with a credit union loan when I bought a new car there three years ago and it still took about 8 hours However, all in all, I was happy with the car and have had all of the service done there and have been pleased with the dealership. Then, this last week I got a flyer with what seemed like some good deals so I went in and told them that I was slightly, very slightly interested in trading up to a Challenger. I sat in the car and told the salesman that it didn't feel right, he said drive it you'll like it, I drove it and didn't like it. He said let me show you a great deal which he did, but I still didn't like driving the car, so he said I'll show you an even better deal and he did, but I still didn't like the car. Then a manager came over and asked what he could do to sell me the car, I told him nothing because I didn't like the car, he shook my hand and thanked me for coming in. So after two and a half hours of telling them that I didn't like the car I was finally on my way and relieved that, that ordeal was over. Then the phone calls started, every couple of days some clown is calling me to see why I won't buy their car. They are really starting to seem desperate and I am beginning to wonder if I even want to continue using their service department.

Experience was very positive. Our truck was done in a timely manner 1 hour as promised.

As a first time customer, I was very impressed. Staff was courteous and helpful. The waiting area was nice and comfortable. They kept u informed about the progress of your vehicle. I give them a 10

Customer Service very polite and keep you up to date on the status of your vehicle

It was a good experience and everyone was really helpful. I love my car. I highly recommend this place when looking for your next vehicle!!!

Just got a van was awesome experience! Javier was great and patient

Our truck buying experience at Larry Miller was really good. The no commission sales strategy made the whole experience very different from other dealerships. The focus was on making sure we were satisfied in every aspect of our purchase. We were able to see a big selection of trucks and find exactly what we wanted. Guillermo did a great job for us from his introduction to getting us out the door.

I was able to get the oil changed and tires rotated on a Saturday during a trip to Tucson. I appreciate the quick service and friendly attitude. Thank you

Hahahaha thank you mr Larry for your phone number to contact you direct, good service by the way.call you two days in a row living messages with my cell number with no response back of ur part, knew it was just a trick so people see ur willing to help.I would never never give business to Larry miller again and will give bad recommendations on my part!! Thank you sir for your help and ur professional way to handle the matter!!

Bought a new Mega cab made to order couple years ago. Disappointed is post-sale service. After having warranty work don't for the third time, roof rain gutter strip keeps coming loose. Recently asked to have recalls done on my Jeep and my Ram. Said they would order parts and call back to schedule work. I had to call back after two weeks only to find they never ordered parts and had no record of one of the vehicles. Person on the phone seemed like they could not care less. Original transaction went well, and sales team were good. Disappointed in service. Was in the market for a new Jeep, but will go elsewhere.

Chris Ibarra was easy to work with, happy with the deal, and my new vehicle.

Best experience I have ever had in a dealership. Mario Espinoza is a very professional and friendly sales person. He really took the time to meet my needs and I am so happy that he was able to get us into this new Dart. I will definitely purchase again from him and from this dealership. Thank you for the GREAT CUSTOMER SERVICE

Thank you Daniel in the service department! I stopped in without an appointment due to a low tire pressure warning on my way to work on a brand new set of tires. He is a fantastic example of what customer service should be... polite, gracious and he got me in/out in under an hour!

If anybody is looking for a car or truck or suv go visit Issac Federico at Larry H Miller Dodge Ram Tucson all staff is nice and helpful

Great service, Daniel was extremely helpful and professional. Will definitely be taking our vehicle back here for service.

Open recall since July 2015. Called and the "Service Department" and they said they needed to order parts. Called again and the parts department said the parts are in, scheduled an appointment, took the vehicle to their shop only to be told that the parts are not in. How many times does the same issue need to be worked? I am extremely frustrated!

I have the best experience today with mrs Kellie Sinkinson she is so good on her job I give her a 10 looking foward to see her again best service ever

They took good care of me but I did buy my Ram from them

I knew I was interested in a new jeep. I spoke with one of Miller's reps and told him my desires. Damned if he didn,'t pick out just what I had been dreaming about. I got blessed.

Service rep has been very courteous and knowledgeable. My issue is with the service technicians. I understand troubleshooting an unknown problem (electrical short) can be difficult and time consuming. But twice now i have been told there was a solution, repairs made, handed keys, and started the engine to find the same problem. I feel that they have expertly replaced the suspected faulty part, but failed to confirm functionality. Please check your work!!

It took awhile for anyone to come out& greet me but once I was checked in I had an awesome experience! Kellie was extremely knowledgeable, courteous&professional! My car was in&out in about 1hr, washed&changed! She even walked me out to my car& noticed my key needs a new battery! Thank you, Kellie!

Oil change, air filters replaced. Fast, professional, courteous. Kelli even took extra time to scrape off an old sticker from windshield and rub out a mar from where someone s car door had scraped it. Friendly service.

We came here to look at a pre-owned 2019 dodge grand caravan GT. Raul was our salesman. He was very helpful with the test drive and answering questions. My husband did research and found four, almost identical
mileage vans at a dealership in Gilbert for almost $5,000 less than Larry H. Miller. They were the same vans, a Dodge Grand Caravan GT. They were NOT the SXT model. When we came back from the test drive, my husband asked Raul if they could price match or come close to the same price as the dealership in Gilbert. Raul said that this van was a "good" deal and they wouldn't negotiate on the price. He also insisted that my husband was mistaken and the vans in Gilbert must be the SXT models. My husband had printed out, on paper, the comparable vans, but Raul wouldn't look at them. So we thanked Raul for his time and went to the dealership in Gilbert the next day. We walked away with a "great" deal not just a "good" one.

Yet to be impressed by customer service with LM Dodge. Haven t had a single service visit in 6 years that we didn t have an issue. This last visit convinced us to sell our Durango to never have to deal with them again. Love the vehicle but hate our service provider.

Great job ! I Love theses guy's, & Kelly she's AWESOME.

We really felt like they had our best interest in mind and Rico and Albert were awesome!!

been here 3 times nd in the last time we went the deal was done payment on a 2009 dodge charger was going to be 328 monthly down payment of only 1,200 after 5 hours later they come out saying the bank came back saying that the deal was off they they wanted 2,000 down nd payment would be 448 monthly on a high mileage vehicle manager always calls back promising they will help us get a car all lies just a wast of time

After viewing a few vehicles on the website, i called the dealership. i was greeted by Colin who is a business development manager for the company. He verified that one particular vehicle was still available and I set an appointment. upon arriving at the lot I was introduced to Nick. I had a great experience with Nick overall throughout the selection and negotiation process. Finally ended the tour in Finance with Tyler. I don't think anyone really enjoys the overall process of buying a new vehicle, but I can say that this team was top notch. Thanks Gents for your time, and professionalism.

My appointment time was honored promptly. Though the oil change / cabin filter change / car wash all took a little longer than was estimated, I was treated courteously, and when I challenged the billing, I received a polite and thorough explanation. Way to be patient with the old guy.
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Great customer service..... my truck is always well taken care of

Juan updated me frequently and informed me of possible cost(s). Service was timely and they took care of two recall issue during the same visit.

as usual!! Awesome service, A++ they take amazing care of my Ram Diesel

I'm glad all you guys have had good experiences there, I have always loved dodge vehicles but now I am looking to trade my dodge pick up and car for different brands just so I dont have to go back there. There is always an uncomfortable feeling as if I'm treated different for somereason except for Kelly. I have recommended several people there that have actually purchased vehicles because the purchase experience was good but after that I find the service terrible and ofcours I will no longer recommend friends or family there. Hope their customer service improves, they always look mad and unhappy in the service department except for Kelly and I would be very happy if I don't have to talk to Ivan again. We purchased a car a little over a year and it already broke down when I called the dealership they said I didnt have warranty for that specific problem" interesting" the wanted to charge me all this money just to diagnose it and God knows how much more they would charge to fix it, and thats just in a year that I have had the vehicle. So think about my problem before you purchase a vehicle there and dont be me in a year.

Service was excellent and informative will recommend it to people i know

We had a better experience here then other dealerships. The car buying experience is never fun, but Mark Flores was great and helped us find our new vehicle. We will be going back to Mark for our next vehicle purchase.

Mike at Dodge was very helpful and the mechanic that worked on my car was awesome as well. The price ended up a bit cheaper than estimated. Always a good thing!

Lisa Beatty was the best took great care of us!!! Would recommend everyone to visit for their vehicle issues!!

don't lost your time trying to get a great service, and if your truck or car is pre-owned or used this can be your worst experience ever!!! ... they don't care about how much you spend in your pre-owned or used car, and they don't care about the extended warranty... and is worst if you are Hispanic or Latin.

Had a great experience with Daniel my service advisor.. he takes good care of my vehicle.. thanks Daniel love the service you provide..

Great salespeople. Very informative. Not at all pushy. Loved this place

Nick made sure that all my concerns were addressed. My vehicle was repaired in a timely fashion. Nick even arranged for a complimentary Uber ride to my house and back so I didn t have to wait at the service lounge for hours.
Thank you, Nick at Larry Miller Dodge Ram, in Tucson!

This was the first service for my new car. Kellie greeted me right away and took care of everything.
She was very helpful and knowledgeable and made everything so easy. Thank you!

I went into get my last oil change on a package I had purchased when I bought my vehicle. I was not very happy with the service, I had an appointment and dropped off my vehicle early which was nice but it took over two hours to get the oils change, my wheels were not rotated (which was supposed to be included), I asked for a sticker to be removed from the vehicle, they said it wouldn t be a problem and it was not done, and my vehicle was left dirty. Oil change was done though, I hope.

The staff stayed in communication with me throughout the day. Very pleased.

Professional service people Able to get in for an emergency tire repair

We came in with a appointment in the service departement and wasn't told it would take 4-6 hours for it to be finished Being serviced, but was very happy as always with your service departement. The staff is very Nice and informative. We love working with Lisa and even with helping train she was efficient and they got us taken Care of quickly.

Nice dealership. The service Rep, Lisa Beatty really worked hard to help service the truck correctly and even found some coupons that helped with the ice.

Delfina Niyonkomezi
I always bring my car here for oil change & Kellie S is always the one who helps me she is amazing at her job, she does everything well and gives you all the information. Also what I love about Kellie is her work ethic she has soo much energy and puts 100% percent effort into her job to make sure that as a customer you get the best experience. Thank you so much Kellie S for always being an amazing helper I love coming to this dealership because of how great and awesomely you treat me and everyone else that you help. In my opinion Kellie S deserves a raise because she seriously 101% does her job amazingly. Thanxs

Called for an appointment to have a factory recall emissions repair completed on my truck. On the appointment day and after driving 34 miles to the 22nd street shop we were told the required parts were not in stock. They put us on a waiting list and told us they ll call when the parts arrive. Not very good customer service.

Just wanted to get a price point in a Challenger, very helpful and not pushy

I had my car 2008 Nitro towed to the dealership while I was at work, I'll have to admit I was a little worried at first because when I called to confirm if my vehicle had arrived the person on the phone couldn't tell me anything, I called a second time and was told I would get a call back from the person handling my repair. Still a little worried I waited. As soon as I received a call from Lisa all my worries were over she assured me my car was there safe and sound and that she would get back to me as soon as testing has been completed. After the testing was done Lisa called me back told me the problem and the cost. Lisa was great and very friendly, I will be going back for sure but hopefully for regular maintenance and not a breakdown.

Kelly is a pleasant person to talk. Had the pleasure of talking to her about 4 time she took my vehicle in. She is well knowledgeable about what my vehicle need to get done and go over what they do. Thanks Kelly I ll give her 10 out of 10

My experience was a 10! I had great customer service by Kelly at LHM Dodge on 22nd. Very friendly and the wait tome was not bad at all. I love the service and I m more than satisfied with my choice of visiting you guys.

The service was great. The honored my coupon for the oil change, even though the coupon said it would cost more because of the engine size, and even paid for a complimentary UBER service to work while my truck was being serviced. Great service and I ll be bringing my new truck in for service in the future.

Went in for oil change and maintenance. They were efficient, communicated well and overall it was a great experience.

Kellie was amazing! She called me to keep me updated on everything that was going on with my car and explained things as they went. She advised me what would be best. I was customer of the day and they gave me a free shirt! I appreciate Kellie so much for all her help!

Service was great!! Work was fast! And i will return...

Transition service and Wash wax and Detail was performed. My truck was finished as was promised.
It now looks like new
Thanks to the personal who worked on it.

Worst place I ever been for buying car told I have been approved for car gave me the car and I sign all the documents after week later call me oh the bank did not approved your loan we have to take the car back from you. That is so unprofessional

your man was very polite courtious. i didn't have an appontment & he still got me in & out in record time. thank u.
he was most helpful & professsalno.

Although my wife had appointment on Friday two and a half hour wait for an oil change, a simple oil change, give me a break I think that is unacceptable

Helpful a d friendly staff. Work to get to in a car. A little pricey

Read "Full Review"!!!!!

Well... the disappointment when I arrived was kinda overwhelming to say the least... but "Big G" and the rest of the crew turned that disappointment into one truly satisfying experience!!! They went above and beyond to make sure I was a satisfied customer!!! Thanks again to the crew at Larry Miller CDJR

Got my oil changed and tires rotated quickly and without hassle. Employees were professional and courteous. Can't ask for more

I was very impressed with your staff, they were proffesional and courtious and finished the job in a lot less time than expected. Even though I added additional work after they had started. You also have a very good parts department that helped me with everything I needed.

THE SERVICE I RECEIVED ON MY VISIT WAS FAST AND PROMPTED. THE PEOPLE WERE FRIENDLY AND HOSPITABLE.

Lisa Beatty is always so kind and helpful - made sure the oil chg and 2 software updates went smoothly and on time. Made it a pleasure to do business with them. Thanks Lisa!

Sevice adviser was very friendly, and helpful, but the tech didn't do the full inspection, and tire rotation that come with the package , but still way better customer care than the pantano location.

We brought our Dodge Ram 1500 in to have an ABS error code looked at. It has been an intermittent problem for the last 250 miles while on a road trip with our travel travel. They checked all the codes & found nothing wrong & could not duplicate the error. Our truck was there for 2 days. After picking it up & leaving Tucson the error appeared again. When the error appears it is on startup & the brakes engage & the anti skid light also appears. We are going to have it looked at by another dealer in Utah. They suspect a wheel sensor is bad & will fix it today.