4 years ago
Worst experience ever as a resident. My key doesn'...
Worst experience ever as a resident. My key doesn't work and had to run all over the place. Even though my lease is valid, I had to go from Oak Knoll to here. On the computer I am valid, but they don't have a hard copy of lease agreement. I updated my lease months ago digitally. I then had to drive by to my Laurel Vista office to obtain a coy of my lease. Office is close for over an hour. Can't get a copy. I will then need to take a copy when I get it back to Maintenance office, update card, then back to Oak Knoll. Needless to say, it turning in to running around back and forth for hours and still not fixed. I have special needs kids with me who are crying and it's hot out. This is 2017, get our act together.