LAN Cargo Reviews

They are delayed, but there is no other waiting ... When you arrive, do not forget to take a number ...

I work at the airport. sometimes and had to wait too long to deliver cargo should (supervisors or heads in charge) be attentive to the schedules of more flow of customers to place more service modules there are usually 1 or 2 attending. I must say yes. that the last time I went 10/02 the attention was super fast thanks to the good availability of the supervisor in charge

Very bad service, more than an hour of waiting to be able to deliver a shipment.

I like the care of cargo dispatch ... they have a lot of will to attend and patience.

Leeeeeentos, very slow to attend, and when there are lost shipments, do not respond, to me for example, still do not and that my package was lost more than 2 weeks ago and have not been able to respond.
terrible attention

A lot of waiting time for the delivery of cargo for delivery, one hour and a half for attention and only one single post to assist the public

Travel insurance Although the boarding is not clear by the crew.

Very bad service, few staff attending, all day lost, terrible.

All good, just a long waiting time, approx. 40 min.

Many people reads attention to the public and very few actually working

I went to Sky Cargo before to compare .. a thousand times better Lan

All fast and friendly staff despite the national contingency.

Normally they serve you after an hour ... they disappear and you have to wait no more

Terrible service, I find it unusual to send a parcel by plane and have to wait 3 hours after the flight arrives to be able to withdraw. Better send it by land and arrive at home ...

The staff is quite friendly ; but starting the address they give in the plant does not correspond, they have chemical bath for the public, they do not send the dispatches when they correspond, etc, etc, they must review their processes to improve the service.

There is a cordial treatment and you can have tea or water.

LATAM good business if you know how to negotiate your salary, some are good benefits, but HR (conventilleo of embittered old, a shame that not retire)

Terrible attention 2 hours and 45 minutes to manage the process

Information office is missing. To make a query I had to do the queue.

Bad to
Attention

It is a lot of people but it is a great ally for business or personal needs send parcel anywhere in Chile

The service is what they promise but the attention is sometimes very slow

A long wait to process cargo. Of four receiver boxes, only one operated. You wait more than two hours. Insufferable.

The process is very broad and simple, but it lacks personnel. Attached photo of the schedule for who serves him.

Wednesday without system today without numbers. Expensive messy nothing recommended

Good and fast attention.
It is left behind or removed from the airport.
Depending on the weight are the values, so that the idea is made for 11 kls you get $ 13,000 pesos approx.
The weights discount about 20 kls of the suitcase itself.

Quick attention, operators of the crane very fast and agile.

Bad service, very poor, and a maritime digital platform, I went 2 times in two days and in both visits the system crashed, a large company that charges a lot, but poor in attendance

Excellent ... expedited attention and without crowds

Too slow service and little staff at the customer's service (only one person)

The attention is medium slow ... you have to give yourself a good time to be treated.

Place of reception and dispatch of cargo or parcels. It has deficiencies in customer service times because the operators themselves must do the complete work. If they can do the complete work but that a user loses 20 minutes waiting for attention, it is a better point, because if the situation is the other way around, believe me that the company throws you away or neglects.

Muuuch is waiting for her. missing your kiosk to hang out with a little coffe

It takes a long time to embark and there are no contact phones quite cumbersome

Very good service, both by phone and at the airport office, Thank you

Very warm and friendly staff. Sometimes it is a bit slow, but it is due to the load that each person brings to deliver. Remember to get a number when you arrive.

The level of laziness or simply uncoordination is impressive. Having 4 modules, they always serve 2 and with good luck 3.
Really it is necessary personnel, that is dedicated 100% to the reception.