Lahey Clinic Medical Center Review

When The ER is doing a competency exam before the examiner should be required to assess and document using the STAR format STAR stands for Situation, Task, Action, Result. Using this strategy is particularly helpful in response to competency-focused questions, which typically start out with phrases such as, "Describe a time when..." and "Share an example of a situation where....

This is ideal and would require actually examining and interviewing patients prior to selling them away. Our civil rights have been violated we have been sold. Your industry is going to crash and crash hard because you are working outside of your intended scope and hiding behind SOPs to justify breaking your medical oaths.

Simply the best!!. I have been coming to here for as long as I can remember. The Physicians Nurses as well as the Staff are always pleasant and professional .

Visited a patient. Good screening at the entrance to try and deny entry to sick individuals. Due to the pandemic, you can only stay for one hour.

I won't go into detail, it would be very long. But the Dr. in Neurology she deserves a one star. Didn't even take the time to find out concerning my needs and past medical history. Could have cared less. A bad experience.for me. No Dr. patient communication. Pretty bad for a first visit.

The place is dump. $8ooo billed for conducting tests and would give me records of the tests, asking more money to provide medical records like $8 is not enough to buy printer ink and a few sheets of paper ? The stuff is pretty rude in their billing and records office. Every time I call to get an appointment with a my Primae care doctor they try to book me with a random nurse so they can bill the doctor's rate to the insurance company and keep the difference in doctors and nurse rate. I am going to get rid of them and go to other place to get medical help.

i had to go to audiology but was directed to cardiology because the waiting room was combined . Dog and pony show is a NICE way of putting it. run down is good too. I had to sit next to a woman gasping for air who was about to expire. no one cared, no one helped her. I won't go back.

They tell you nothing won't share info rude do not cate about patients or family should close doors and fire. Stafff

I went to ER this morning 2.22.2020 with chest infection and fever.
Every one treats me with Respect and care.
Dr Papa in ER , Check in Nurse and my treating Nurse.EKG Tech was Superb.
I live in Lowell Mass but Choose Lahey for there Top class Treatment.
God Bless you all.
George Sherring

Pathetic place! This place should be shut down by the government and prosecuted. God have mercy on your soul if you need to go to the emergency room. Most incompetent and rude personal. Wait time is literally in days regardless of your condition. Any hospital is better than this place.

Emergency room wait for a very sick person on 9/10/20 was 6+ hours to get to see nurse and ER doctor. Pleasant front desk person, easy registration process and took vital signs in an hour and then the wait. Others said they were waiting more than 6 hours and it was everyone not just us. Two said they were in the ER room the week before and it was the same.This hospital is severely understaffed. No separation for people with Covid symptoms and no question when checking in about Covid symptoms? Unfortunately there isn t a lot of other hospitals because they bought them up and there is no cpm

White hospital for rich white people problems. Too busy dealing with junkies popping pills than the average Juan.

Dr Marcello and his staff in the colorectal surgery department are top notch. Personable, knowledgeable and efficient. They saved my life and became like family.Nursing is short staffed as it is everywhere. Parking is expensive but they are Fast and extremely courteous.

As far as parking, it's cheap and if you get any scripts here you get free hr. As far as emergency room if you are not in crisis two hours is nothing at all.
Place is a bit dated and could use a redo. Pharmacy is slow and you wait ten minutes in line if it's just you. Residents seem unpolished and a bit egotistical.

I would give them zero except my endocrinologist was good. This place is a SCAM. They bill you for a hospital visit even if you are going to your Dr's office.

Originally, I went in to have a follow up MRI. They canceled my appt the day of because I needed to have lab work done but because of covid they wouldn't let me in the door with my masked, well behaved son. So I had to postpone the lab work to layer in the day. They canceled my appt and made me wait an extra hour out in my hot car again because of covid. When they did the MRI they didn't use contrast even though my dr ordered it. I had emailed her the day before asking about contrast and she said I needed it. I left there irritated.

But I was more annoyed when I received my bill. I had an office visit follow up with my dr and apparently they charge as if I was in the hospital. So now I owe 4xs more than what I should have owed for my 5 minute appointment. They never authorized my MRI so I was charged for that too. I have had to call them and the insurance back and forth so many times. The last time their billing basically told me that that is how they bill. So I told them I was never going to go there again. And I plan on telling everyone I know as well.

I've dealt with them before at Burlington where they charge ridiculous amounts just to park at the facility to see your Dr. But somehow then they weren't charging for an appt as if I was going to the hospital. I guess they figured they could squeeze more money out of people this way. RIP OFF.

Best experience I could ask for in the er and they re so good at making you comfortable no matter how uncomfortable you may be !

Great employees slogging away in a soulless chart factory. Unless you re standing in front of someone waving your arms you d might as well not exist. Communication within and between departments is horrendous, with things constantly slipping through the cracks. Which is lousy because the staff is super helpful when you re there for an appointment, but otherwise it s really inefficient and impersonal - stay away if you can.

A great place to go if you have a stroke. My wife was pretty much back to normal after a few hours.

Most rude operator ever. I was still talking and she just hung up on me. Seriously, that's not how operators should be. Very disappointing.

The incredible staff at this hospital saved both of my parents' lives. Thank you.

My many visits to Lahey have involved scheduled doctor's appointments in the Rheumatology Department. I have never been an inpatient. Each time, I have come away feeling that every facility should use Lahey as a model. The check in procedure is fast and efficient. I hardly have an opportunity to sit in the waiting area before being called in for my turn. The doctors are gifted, compassionate people who take the time to listen. I have never felt rushed. Followup lab work is also completed easily as the order is now done electronically - so by the time I walk down to the lab, they are expecting me. Occasionally there is a back up and it can take some time. Overall, I believe that a 5 star rating is warranted. Kudos to the staff at Lahey.

Great experience....from setting-up my surgery date,time etc, to the amazing team of Dr. Brams with compassion/professionalism,and the wonderful nurses on central 6!!!!!!.....Thank You, GREAT JOB!

I am under the watch of several departments. We actually moved from CT to be closer to our kids and to have better health care for me. I have been battling MS for 20+ years. My body is broken. The staff at Lahey has given me hope! Something that was taken from me in Connecticut!
Thank you.
Mary Conran Smith

Bad! Zero stars. Don't call me back. And Dr never calls me back. Others on call. Useless. Other stuff I could write a novel or sue

I haven t been here but my dad is here they are good but they are not letting children under 12 see Patients which is badd because if there was A 4 year old kid with his dad in the hospital they should let them see his dad

I loved the level of care I received here. The nurses were lovely and I used the valet every time because the valet is just $10 versus taking the chances on the cost on hourly parking.

I had gone to several different places to have my arm diagnosed, and I had two conditions in there. They had orthopedic spent half an hour, digging my nerves out of my elbow. It was a very difficult place to find the injury. He fixed it very well and I couldn t thank him enough he was a wonderful doctor. He used to just specializes in hands, now he s the head of orthopedics they re actually in Burlington..

professional docs and nurses.tteated with top notch care dignity respect

Had me call to get ride home 2 days after assault and pos CT for brain bleed. WHAT!!!!I Now at Ledgewood Rehab day 6 and unknown stay before being discharged.

So far, and my mom has been here since Wednesday, this has been the nicest experience ! The staff, the cleanliness and the caring of the people is truly genuine and amazing !!! I am extremely impressed !!!! Keep the great job !!

The front office of Doctor Ganz and Doctor Tchong is extremely inefficient.

In my experience, it requires several phone calls to accomplish a simple task, ie., renew a prescription.

I am extremely frustrated, absolutely no reflection on the Doctors.

Lahey needs to address their staffing issues. Patients see a doctor because they are ill and require compassionate staff that doesn t make excuses regarding their busy day.

This place is the worst especially emergency the nurses are pedantic this doctors do not know how to treat their patient is the place they would not visit anymore as a first option

Major surgery. I was in the transplant unit for 7 days. Stellar care the nurses were great. The assistants were stellar. I could not ask for more n the area of care.

I was an inpatient on 7West and experienced expertise, kindness and great medical care at every turn. I can't say enough about the professionalism and good work taking place

Parking fee is expensive! First 3 hours is 5 bucks I brought my mom for her doctor's appointment it took us only 1 hour & 6 minutes, they don't care they will charged you full amount it doesn't matter if its less than 2 hours, minutes or so. Ridiculous!

I've enjoyed every doctor that I've interected with and find them to be very skilled and professional.
The people who answer the phones, schedule appointments, follow-up on open issues, etc are mostly awful. There's a lot of apathetic, uncaring and incompetent people working in support positions for this organization. Nothing, I repeat nothing happens in a timely and efficent manner here.

If you schedule an appointment for a test, don't expect them to actually give you the test you need. Apparently the patients work for the doctors now, because the doctors definitely do not work for the patients.

They saved my life , great hospital. I met some genuinely caring people.

There are good doctors at Lahey Clinic, but terrible customer service and calling center ever! They are rude and not friendly!!!
In addiction, parking ticket is very expensive if you stay for more than 2 hours!

Almost always have a positive experience at Lahey Clinic and Medical Center in Burlington, MA

I have to say that I have been coming to Lahey for several years. I recently had an episode and had to go to the ER. They were very through in testing to see what was going on if anything. Yesterday, I saw my PCP for the first time since I picked her two years ago. Dr Scanlan was awesome. She came prepared after looking over my records, asked questions and listen to my health concerns.

Well, let's put it this way...I recently reported three of their hospitalists to the state. If there was a choice of 'zero stars', I would have chosen that.

Tried to make an appointment with the orthopedics department for my 86-year old mother-in-law, based on the recommendation from Wilmington Urgent Care. Over 20 minutes on the phone with a representative. I had to explain the reason for the appointment at least six times. Representative told me that they needed at least two weeks to review the x-ray and "get to know her" before i could set up an appointment. Seven minutes on hold while he spoke with a "secretary", when I objected. Came back to the call and then disconnected me. Suffice it to say she won't be going to Lahey Clinic. Too bad they merged with Winchester Hospital. Hope they don't take them down as well.

I just moved back to MA and needed ER care over the weekend. I always thought Lahey-Burlington had a bad reputation but it was close, so I went. I received great care! Everyone was kind, professional, and caring. They never really figured out what caused my pain but they listened and helped me through it. I did not meet one unhappy person there. All staff were respectful. I read a review about asking your name and DOB continuously and they did that to me too. I believe they have to to make sure you re you and they give you the right meds/procedures. I think it s a way to self check that they are giving the right meds to the right person. It didn t bother me. My husband asked me if I would recommend Lahey-Burlington to someone and I would. I had a good experience. I did get sent home from the ER on my first trip when they stated I was medically stable and they couldn t find a reason for my pain. I was back the next day and admitted for pain management when they realized I couldn t just go home and sweat through it. I will say that the process to get into the ER is unpleasant. You re in pain and you re relieved when they call you back so quickly. Be warned, you re only seeing a triage nurse. Then you go back to the waiting room and wait for labs to come get you. So there is a lot of back and forth. That was difficult in my situation. Overall, the staff seemed to genuinely care. I will definitely go back if I need the their services again. My two negative comments about Lahey-Burlington are that you shouldn t have to pay for parking and the hospital itself seems so dated. I didn t think it was that old of a building.

I was taken to Lahey by ambulance with cardiac symptoms and admitted
The doctors and nurses were outstanding and kept me updated as to what was going on. I have been to 7 different hospitals over the past 2 years and have to say that Lahey was the best of all the hospitals i have been brought to

Nice people but be care with their charges. I have an ultrason ($460), another doc to read the report ($113) then my primary doc call me in to the office to refer me to another specialist ($178). I understand the first two charges. On the third charge, I am little upset. I am in and out less than 2 mins. He didn't know anything more than me. He just said, "I have a little concern on the ultrason. You will see the specialist. Anything else I asked, he don't know". Just that, I get a bill for $178.

My husband was transported by ambulance to ICU 5 West on 2/24/20 - 2/26/2020 I am so grateful for the professional and kind care we all received. The staff had the grave responsibility of keeping my husband alive , and keeping myself and young adult sons calmly informed. I can t actually find the words to express how impressed and grateful I am for expertise and humanity of the neuro team on ICU 5 west. Thank you and God bless

The hospital it self it's awesome. But their emergency room sucks.
I went there with bronchitis and dizziness, they made me wait 3 hours before I got to even see a nurse and she wasn't even professional. After seeing her it took another 30 minutes before I got a breathing treatment. And another 3 hours to see the doctor. Lets just say that will never go back to that emergency room.

Staff was great but the security officers that they have there should be working at McDonald's

Awful neurology reception staff! Wasted two hours of travel time after being told my dad would be seen, just to be turned away when we got there.

Lahey mis diagnosed my husband's pancreatic cancer as irritable bowel syndrome. They also pumped barium into him 3 times for testing without noticing that the first two barium doeses were not passed and created a ten inch barium log that had to be removed using a water cannon. We moved to Dana Farber, but I am convinced Lahey killed my husband before cancer could. I moved ALL my own care out of Lahey and do not recommend cancer care there to anyone, or at least for me, ANY other care.

If you have a serious issue I would go to one of the top hospitals in Boston. Everything from the long traffic lights and check in times in the morning, to the staff here, all just make for an so-so experience. It's not bad for something routine but definitely not a top option.

Had spinal fusion surgery recently- very impressed with the staff, facilities and general care provided during my stay. Holiday weekend to boot. Special shout out to the medical team at 7 central who were all great, Christina in particular- thanks for the great care

I had two knee replacements and my husband had a valve replacement and bypass surgery done at the Lahey and we both had successful surgeries and were very impressed with our care and results. I would highly recommend the Lahey.

Good afternoon, I am as a tourist in the United States and I have felt a little sick I want to know how much they charge me for the medical consultation

my story is too long/personal to write here, and i also don't want to violate HIPPA with my very long in depth experience. i still have a lot of respect for lahey. i've had good experiences and bad, but the bad will stay with me a little longer. i'm 50/50, unfortunately.

I've been to this ER and had some great doctors help me. But one doctor in particular is AWEFUL. He's the older one there, he doesn't listen to you , talks down to you, and cost me lots of money and time. I don't write reviews often but in this case I feel obligated. You don't wait 3 hrs for this kind of treatment. Watch out for McCarthy... Me and my girlfriend had the same experience with him.

Been going here all my life and they have always done right by me. My brother had diverticulitis and the doctors here saved his life.

MY GIRLFRIEND WAS HERE 16YRS AGO FOR 46 DAYS. I VISITED WITH HER 45 OF THE 46 DAYS, AVERAGING ABOUT 3 HRS A DAY. DURING THAT TIME, I RECEIVED A GREAT DEAL OF APPRECIATION AND PRAISE FROM THE, ALWAYS SHORT HANDED, NURSING STAFF FOR THE KNOWLEDGE I BROUGHT, THE NUMBER OF THINGS I COULD HELP WITH, AND THE TIME I COULD SPEND HELPING. WERE I TO DO THAT NOW, IT WOULD COST ME AT LEAST $270.00 AND WOULD HAVE PROHIBITED ME FROM VISITING MORE THAN A FEW TIMES. SHE IS EXPECTED TO BE HERE, THIS TIME, FOR AT LEAST 30 DAYS. IT IS S VERY TRAUMATIC TIME FOR HER, FOR WHICH I WOULD LIKE TO SPEND MORE THAN THREE HOURS A DAY, AS I AM DISABLED AND HAVE THE TIME AVAILABLE. I CAN AFFORD THE COST OF GAS BUT, WITH THE COST OF PARKING CONSIDERED, I WILL ONLY BE ABLE TO VISIT ONE OUT OF EVERY THREE DAYS. PERHAPS THE MONEY GRUBBING BOARD OF DIRECTORS HAS MANAGED TO MISS, THE MULTITUDE OF STUDYS I HAVE RUN ACROSS, THE LAST FOURTY YEARS, RELATED TO, NOT JUST THE IMPORTANCE OF LOVED ONES, IN PHYSICAL AND EMOTIONAL WELLBEING OF PATIENTS, BUT HEALING AS WELL. NOT ONE OTHER HOSPITAL, THAT I HAVE BEEN TO WITH MY GIRLFRIEND, AND THERE HAS BEEN MANY, HAS HAD THE BLATANT DISRESPECT FOR FAMILY AND FRIENDS THAT I FIND HERE. THAT DISRESPECT IS ONLY EXCEEDED BY THERE APPARENT CONTEMPT FOR PEOPLE WITH DISABILITIES, BOTH MENTAL AND PHYSICAL. THEY, OBVIOUSLY, HAVE SOME FIRST RATE PEOPLE WORKING HERE. IT IS UNFORTUNATE THAT, TOP TIER MANAGEMENT IS SO COLLECTIVELY NEAR SIGHTED. FRIENDS AND FAMILY ARE A, MOSTLY UNTAPPED, WELL OF KNOWLEDGE OF, AND ASSISTANCE TO, THE PATIENT THAT CAN, AT TIMES, WHEN ALLOWED, ASSIST THE STAFF IN A MULTITUDE OF WAYS. I DO, PRAISE THE STAFF, IN THEIR PATIENTLY LISTENING TO MY KNOWLEDGE OF AND REQUESTS FOR MY FRIEND, AND ALLOWING ME TO ASSIST IN HER CARE, AND MAKING HER COMFORTABLE. I ONLY WISH I COULD DO MORE.

Stay 3 days been billed $7k. People are nice, food were great but the doctors... 3 days seeing 9 different "doctors". Two were awesome know what they doing and the rest simply sucks. One doctor told me my skin were just rush which I have been seeing doctors for past 8 years... internal communication is the worse and they will lie to keep you as long as the can... I ask to see a doctor who can determine I can get out or not in the morning then asked again at noon then again at event and I did see the doctor who can determine I can get out or not for 2 days. Then when I finally see the doctor who were awesome told me he were not sure they kept me this long... If your insurance covers 100% go and have a good vacation time in there. If not don't go as it took me 10 month after the visit to clear the bill as Lahey did not provide the info insurance needed. I had fight and wait for 10 month. I got a $6k out of pocket bill so I had the fight. After 10 month I only paid $1.5k instead of $6k. The two stars is for the two doctors who really knows what they doing and I am grateful for their help.

Staff was great the changing rooms were dirty and bugs crawling on the walls

My life was saved by Dr. Francone after undergoing a Crohns Disease operation. I was left to die at St. Joseph Hosp in Nashua, NH. This doctor is the best. I am here typing this because of him.. THE BEST..!!!

I hate the 12 1/2 round hour trip, staff is nice but the traffic blows and the drivers are RUDE! I don't know what wing nut came up with these hourly travel # but they should drive them especially during rush hour. That's why I have to leave home at 930 am and arrive at Hanscom, AFB a day ahead of my appts, then stay another night so as to not fight traffic In Mass hole ( especially after 35 surgeries ) and soon more to come. Lahey did fix what no other hack job Dr in the WHOLE STATE OF MAINE COULDN'T FIX accept PASS THE BUCK! I live 1/2 hour from Canada so yeah it takes its toll

Greatest hospital I have been admitted to. They are all about team work and precision. The hospital is ran like a Swiss watch! They do not miss anything. Patients are first. The level of professionalism is at the highest compared to all other health care facilities I have visited. I drive 80 miles to go there. They keep people alive. They heal patients.

First off ... the ER is not so hot. The nursing staff in the ER is horrendous. Then you move upstairs and the nursing assistants never come in to help . Some of the staff was nice and we had one doctor that had HORRENDOUS beside manners . It was an infectious disease doctor and she didnt care one bit that she left my mother's wound open when it was supposed to be covered and she even told her that she didnt have time to do this and to call a nurse ! We were appalled. To add to many other things the food is DISGUSTING... how do you mess up vegetables? AND ! It was SUPER SALTY!!! GROOOOSSSS! So disappointed in this hospital other than the few nice doctors and nurses upstairs on 7th central .

3 months ago they made a apoitment.
Then never called to tell me it was canceled
I have to wait 3 months again very bad staff

My husband had been in surgery much longer than expected. I called to check on him - an incredibly rude receptionist connecting to patient information told me line was busy and that I couldn t hold, and HUNG UP.

Okay, so the food might be okay. BUT...lots of my family members went there and, well, died. They misdiagnosed plenty of relatives on my moms side. So many heart breaks have been made here (according to other reviews) Maybe you have different experiences. Probably wouldn t recommend. At all..

This review is not for the doctors but for the billing services as well as the support system at Lahey. I ve never dealt with incompetent billing/financial people like at Lahey Central Billing/Scheduling. They don t know want to do with filling claim when required authorization. And the staff at the doctor office are exact the same. They don t know how to obtain a pre authorization and they will keep sending you bills then send you to collection. I have been dealing with them on ONE Issue for 6 months until I m tired of it and just pay the damn bill. This is so sad and I hope management see this and re train your staff to know what to do for the future! My entire family will not go to Lahey again due to this incompetent knowledge and services of your staff.

Nursing was caring and professional
Physicians were informative friendly and answered every question

Had to call the center to make an appointment and let s just say Shannon was so impressive she helped me right thru the process! Very customer oriented, notified me of all appointments available! If you need To use the call center I highly recommend asking for Shannon! Way to go Shannon!

This hospital saved my mothers life!! I cannot find the words to express my gratitude for the nurses, doctors, respiratory therapists, nursing assistants, etc. Thank you all from the bottom of my heart

I m very pleased with everything I had done in this hospital, very friendly staff and the Doctors are considered the best

Someone very close to me went there when they were very ill. The doctors at Lahey said she would die. She was transferred to MGH and they disagreed, and they were right. That's all you need to know about Lahey.

"Trump Building" at Lahey Clinic - named for a RACIST BIGOT!!!!

I cant believe the level of incompetence. This is the second time in 5 years I have had to fight them about bills. I finally go them to submit the correct bills to the insurance company after 5 month of fighting and over 4300 dollars.
There needs to be laws to protect the consumer against these places and fines if they bill incorrectly. I should be entitle to the amount of time on the phone with insurance companies and going over my bills.
Stay away at all cost.

Check your bills, check your bills. Im not prone to exaggeration but WOW....these guys charge for things not performed and double charge for things that are. One instance, had a doctor appointment to clean a cut, doctor was too busy and asked a PA to help, both charged me for the cleaning and both charged for the visit, PA charged more!!!! I only made one appointment that day, with the doctor. Shady......

Read the reviews folks!

I wrote a review 10 months ago about Lahey Hospital and gave it 5 stars. In the last ten months, I have been admitted to Lahey twice via their ER.

I DO NOT KNOW what has happened to Lahey in the last 10 months but this hospital is now SUBSTANDARD! I contracted C-diff from a Boston Hospital months ago and have been in and out of Lahey seeking a resolution to the C-diff.

I went to Lahey Emergency room yesterday because I was ill and dehydrated. Once in the ER room, the staff DID NOT provide a specimen container for a sample, did not provide a call button, allowed a "medic" to practice drawing blood from me (without my permission), did not wash their hands after leaving a C-diff contaminated patient, and did not wear protective gowns.

In fact, only one Dr wore a protective gown and gloves in the room despite the WARNING posted outside my room. If anyone in the ER on August 11 gets C-diff it's because the staff did not follow protocol to protect the other patients. The nurse sat at her station eating ice cream. Salsa, chips and a soda was left near medical equipment. See photo. Eating at the desk is a HEALTH CODE VIOLATION and I will be reporting this to the Burlington Board of Health.

I was released from Lahey because my labs looked "good". But, then went home to have bright, orange C-diff diarrhea ever hour for the next 14 hours. I will be going to another hospital tomorrow for my care.

Lahey Hospital delivers substandard care. I was appalled at the lack of medical coordination in the ER. The doctors and nurses don't communicate with each other, the electronic chart (your medical information) is chronically wrong! More critically, the medical staff IGNORES the patient for long periods of time. I didn't see a nurse for 2.5 hours.

The care upstairs once you are admitted is excellent, however the emergency room is a extra long wait, they need more staff.

Went to ER with an infection in my right thumb. I walked in & explained my situation, With in a few min. I was told someone would see me. I did not have time to sit & I was already called in, the super nice nurse checked me in & told me to have a seat. I just sat for about 5 min. and was called in & put in a room. A nurse took my info, looked at my thumb and said a doctor will see you soon. Couple of min. later Dr. Lovell looked at my thumb said infected will have to drain. Few min. later cut drained & bandaged. There aren't enough stars to put to show how great i was treated. ******************************************************* Thank you all to the nurses & doctor that took care of me.

My father has been going to Lehey for years for Meniere's Disease. This is a relatively unknown disease that attacks the inner ear with incapacitating symptoms of severe vertigo. We live two hours from Lehey and before he finally went there; the specialists in our area could give him no answers or relief. Lehey has changed his life. Now it is my turn. I tried other specialists before finally committing to the commute to Lehey for hyperthyroidism and I have been very satisfied with the diligence, thoroughness, sensitivity and overall professionalism of everyone I have had to work with there. Including the staff at the Endocrinology department, phlebotomists, and ultrasound techs. I hate the 4 hours on the road but love this medical center.

I was transported there as an emergency patient with a seriously infected kidney: overall the staff was knowledgeable, professional, and mature. But it did seem that the younger the attendants were, the harsher the verbal treatment got: I was shouted at, belittled, treated as if I were an old senile woman--anyone who entered the room, no matter how often during the day, insisted I give them my name, age, dob, half a dozen others. It felt like a game of who can be nastier. The older the nurses and staff were, the more friendly they were.
I learned by the second day that if I wanted food I would do well to take only already packaged commercial products like Cheerios, whole milk, etc. The rest was steam table and not very good at that. Sadly.
I realize this is not a resort spa, but when you're in pain, a bit of kindness and understanding can go a long way to ease the process...

The care at Lahey Clinic is very good, but the costs are extremely high. My procedure was three times the cost it had been a my former doctor office.

As soon as you get into their system they hit you up for donations. Neither my husband or I will go back for treatment which is disappointing considering we live less than a mile from the facility.

I don't like to pay to see your ugly logo on the ice!

I have been going to the clinic for 3 years or so and my primary doctor as well as other doctors I see, each have imput, as to everythiing I have going on.

parkiing is too excpensive through.

I had back surgery, which was done by Dr. Edward Tarlov. It is the best facility in New England, and Dr. Tarlov is the best neurosurgeon in the world!

I've always received top notch care here. Be it for a broken bone, kidney stone, or minor surgery. Waiting is the name of the game at hospitals everywhere and this one's no different but once you're called in you're dealt with efficiently and where possible related appointments are scheduled on the same day to reduce the impact on your life as much as possible. There are closer hospitals to my house but I'm more than happy to put the extra miles on my car to come here.

My mother is in the emergency room now. One of my brothers was in there with her and when he left he said that my other brother was coming in. The nurse, Molly fail d to tell him that my other brother couldn t come in because of Covid protocol. My other brother came all the way from Merrimack, New Hampshire, a trip that could have been saved if the nurse told my first brother about the protocol. If you are going to have Covid protocol, the nurses need to be told to inform family members about it!