This is the 2nd time I've made a payment and had my services turned off in the middle of an online test! I'm sure they will tell me just like last time there were no arrangements made even though I can show on my phone the original call and the call back to set the arrangements, and charge me a reconnect fee.. LUS is total rip off!
I want to applaud LUS and their employees Dedra and Kerry, they both helped me to turn on new Wifi and utilities today. They were both very quick, courteous, and helpful!! Best experience I ve had at a utility company by far! Give them raises! Thanks guys and keep up the good work. :)
Let me get this straight...I need to go into the office to reset the password for my online account? During height of Covid? Yet I know my security question to talk to rep about my account? Newsflash for LUS fiber web developer...there s something called reset password!
I don't understand the theory of picking a number waiting forever to pay a bill.I miss the drive through you pull up pt your bill and payment in a tube and there it goes.Times are just really changing.The people and guard are really super nice but it's just not the same.
Easy experience, but to find it...insane...why a strip mall?
I had to interact with the utilities, tv internet and a cashier, all of them were great and very knowledgeable about everything that I need, thanks for a great service.
Clean friendly staff they wear masks always courteous lines can move quickly
Service was good. Why during the Chinese Plagued should I have to check in on a kiosk that every other customer has touched?
lus.org
