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What reviewers say about Kuwait Airways

Based on 73 reviews, listing data and website checks · updated 2 days ago

Customers describe a mix of experiences, with some praising the new aircraft, trained crews, and special building, while others note slow service, long waits, and difficult parking.
What is Kuwait Airways?

Kuwait Airways is the national airline of Kuwait, offering flight booking, management, and travel services. It serves passengers traveling to destinations in North America, Europe, and the Middle East, and provides access to the Oasis Club loyalty program and in-flight services.

What are the excess baggage rates for Kuwait Airways?

Excess baggage charges are listed in KWD per additional piece and vary by region: Kuwait (25 KWD), GCC (30 KWD), Middle East (40 KWD), Indian Sub-Continent (45 KWD), Europe (55 KWD), Far East (65 KWD), and USA (75 KWD).

What is the Oasis Club loyalty program?

The Oasis Club is a loyalty program where members can earn miles, manage family mileage pooling, and redeem miles for flights and hotels. The program has different tiers including Oasis Blue, Silver, Gold, and Platinum, each with specific benefits.

How can I book a flight with Kuwait Airways?

You can book a flight online by selecting departure and arrival cities, choosing the cabin class (Economy, Business, or First), and entering passenger details. The website also allows booking hotels and renting cars through the same platform.

What are the working hours of the ground floor office?

Some reviewers note that the ground floor office opens at 9 AM rather than 7 AM, and it is not open on weekends. Customers have reported needing to visit the office in person to change ticket dates or destinations.

What are the common complaints about Kuwait Airways?

Reviewers frequently mention slow customer service, long waiting lines, and unavailability of staff at information desks. Some users also report issues with phone service, such as waiting for no answer when calling the call center.

What is the Trustburn rating for Kuwait Airways?

Kuwait Airways has a Trustburn rating of 2.2 out of 5 based on 73 reviews. The rating split shows a mix of positive experiences regarding new aircraft and crew training, alongside significant negative feedback about service speed and office accessibility.

What new aircraft are being introduced to the fleet?

In August 2019, six new aircraft were set to enter service, with plans to add eight new large aircraft by 2021. One review specifically mentions the longest new aircraft and special training for crews.

What are the on-board services and experiences?

Passengers can enjoy advance seat selection, in-flight meals, BlueFi optional services, and in-flight entertainment. The airline also offers animals on board and cargo services for both ground and air travel.

What are the visa and travel regulations?

The airline provides information on EC Regulation Prerequisite Forms and summer or winter travel rules. They also have specific EU Bio Security Rules and visa information for passengers.

What are the baggage policies?

Baggage information includes free carry-on and free baggage allowances, as well as rates for excess baggage. The airline also offers baggage delivery services at Kuwait for Royal, First, and Business Class passengers.

What are the travel insurance and flight schedule options?

The website allows users to book travel insurance and view flight schedules for various routes including North America, Europe, Middle East and Africa, Indian Sub-Continent, and Far East.

What are the safety and security reporting procedures?

The airline has dedicated sections for safety reporting and security reporting. They also provide information on passenger regulations and prerequisite forms for travel.

What are the special services for families and children?

The booking system allows for teenage passengers (Age 12-15) and children (Age 2-11), as well as infants under 2. There is also a family mileage pooling feature for the Oasis Club.

Based on reviews, listing data and the company's website. Verify anything important with the company directly.

khmwk
Reviews 1

Kuwait Airways has developed a great development in all services. It is amazing. The longest new aircraft. The crews are trained with a very special and very tasty lunch. There is a special building (no. 4) dedicated to the passengers of Kuwait Airways, a new and wonderful airport, a varied free market, restaurants and cafeterias. In August 2019 there are 6 new aircraft will enter the service In 2021 the service will enter 8 new large aircraft - Kuwait Airways has developed a great development in all services. It is amazing, the longest new aircraft. The crews are trained, with a great variety of restaurants, very tasty and lansi. There is a special building no. 4 dedicated to the passengers of Kuwait Airways, a new and wonderful airport, a varied free market, restaurants and cafeterias. In August 2019 there are 6 new aircraft entering the service In 2021 the service will enter 8 new large aircraft

navin skariah
Reviews 1

service is not at all satisfactory..working staff not available..Their are so many staff but no use..They come to waste their time and time of customer coming to the office ..Responsibility towards customer 0%..May God help the customer.

Atif Younis vlogs
Reviews 1

Worst airline and worst staff.. all of them don t want to work 1 hr before closing time. I wasted 3 hours. They don t even have option to cancel and change the date or destination online. You should come to office for these changes as other airlines do have options to change online.

Igymshark 1993
Reviews 1

Kuwait Airways is the best flight, and the cleaners are Macha Allah, they have what they want for you .. The passengers are naive, and I ask for every coffee, and they do not answer anyone, just as you need them to smile, they also need to smile ..

Subhash Dave
Reviews 1

I had booked ticket from Mumbai to New York USA under PNR QFRJC2. subsequently Kuwait Airways changed flight time for Mumbai to New York, which made trip redundant as flight was reaching New York after the function time for which USA visit was undertaken. due to this I cancelled flight and Kuwait Airways confirmed refund of INR 66,200 on May 16, 2017. However in-spite of repeated reminder over mail and Personal talk to Mr Ramesh, their Refund Coordinator at Kuwait over Phone, Kuwait Airways has not credited my Credit Card Account till 28 May 2017 ??? . Now no one is picking up phone at Kuwait !! This is really ridiculous and I may not be recommending any one to book with Kuwait Airways in future.

Turki KHASHMAN
Reviews 1

I mean, there is no problem waiting for an hour and a half .... But you made us mistake and the employees did not know the simplest rules, and every employee composes a new law and system, God willing, lines are written on the face of the earth.

Dana Almarri
Reviews 1

Accurately checked the numbers of all workers, unfortunately, no one has even given the emergency number !! The site is down when I booked my money withdrawal ticket, but I didn't get the ticket! The service of the workers is supposed to be the most important for any company and Kuwait Airways.

Tech Friend
Reviews 1

Kuwait airways ticketing office situated at easily accessible place. Well managed customer handling system. It can be approached for booking or amending the booked itinerary. Sunday to thursday. 7am to 4am But should be visited before 3pm at last.

Hebah Alhazzaa
Reviews 1

Very slowly service.. recommend that you make your transaction online unless you want a refund. Their airplanes are always late.. but to be honest their new aircrafts are very comfortable, the food is delicious and the service is good.. the best thing is that you can reach many destinations directly from Kuwait

Hnd Alassad
Reviews 1

The worst flying I wouldn't like to comment, but to benefit the brothers and sisters who want to travel along these lines I booked first and foremost for my daughter. My daughter is two years old. May God protect your children and the host does not say what happens to the girl s seat here. The important thing is that I returned to the tourist class during the take off, and then I returned to my seat in the first place, the host returns, and says, "The captain is comfortable. I want to return to the girl, but I told him that I will go back." I am a barrier. I came back and said, God suffices me, and yes, the representative of them And the hosts began to chant me, to make me dead tomorrow and for nothing, and if I ask them to do something, they mean the power of his eye And if I tell them why you treat me abnormally, the host tells me, write a complaint paper A very bad shout, flight did not show so bad and no more rude hosts

Dhari Saleh
Reviews 1

The whole office is late and crowded, and the one needs two hours to leave me personally. I pay the extra and book for any second flight, because I don't enter because I just changed the country and two hours were done knowing that the rest of the companies change you by phone.

Bio Man
Reviews 1

Bad bad bad service No enogh staff and each staff the mangement force them to do each kind of tkts And there is no hostability Passengers waiting for ours and water coffee or tea . they must change their concepts about work. Bad company

Ali ABJY
Reviews 1

Always crowded And I called all the customer service numbers, a limited response is provided

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About Kuwait Airways

Compare and book tickets with Kuwait Airways offering competitive and cheaper flights for air travel and trips to your favorite destinations. Fly economy, business or first class and find hotels with Kuwait Airways.

Kuwait Airways is a leading airline company that offers affordable and competitive flights to various destinations across the globe. With its headquarters in Kuwait City, the airline has been providing top-notch services to travelers for over six decades.

The company was established in 1953 and has since grown to become one of the most trusted airlines in the world. Kuwait Airways operates a fleet of modern aircraft that are equipped with state-of-the-art technology, ensuring passengers enjoy a comfortable and safe journey.

One of the key features that sets Kuwait Airways apart from other airlines is its commitment to providing affordable air travel options without compromising on quality. The airline offers economy, business, and first-class tickets at competitive prices, making it accessible for everyone.

Whether you're traveling for business or leisure, Kuwait Airways has got you covered. The airline flies to over 40 destinations worldwide, including popular tourist spots such as London, Paris, New York City, Bangkok and Dubai. With such an extensive network of routes available at your fingertips through their website or mobile app booking system - it's easy to find your perfect destination!

In addition to flights bookings with Kuwait Airways also provides hotel reservations services which makes planning your trip even easier! You can book hotels directly through their website or mobile app along with your flight ticket purchase.

Kuwait Airways prides itself on delivering exceptional customer service throughout every stage of your journey. From check-in at the airport right through until landing at your destination - they ensure that all passengers receive personalized attention from their friendly staff members who are always ready to assist you with any queries or concerns you may have during your travels.

The airline also offers a range of amenities onboard including delicious meals prepared by experienced chefs using fresh ingredients sourced locally wherever possible; comfortable seating arrangements designed for maximum comfort; entertainment systems featuring movies & TV shows; free Wi-Fi access so you can stay connected while flying high above clouds!

If you're looking for an affordable yet reliable way to travel around the world then look no further than Kuwait Airways! Book now and experience what makes this airline stand out from others in terms of quality service combined with affordability!