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I am extremely satisfied with KONE's services. The...

I am extremely satisfied with KONE's services. The quality of their elevators is excellent and the installation process was smooth. Their customer support is also very helpful and responsive, solving any issues promptly.

The elevators are okay, but the maintenance staff ...

The elevators are okay, but the maintenance staff is often a careless and poorly behaved group. Particularly in traffic, piggybacking is surprisingly common, even compared to dispatch companies, taxis and the like. The security culture on this side is probably weak. Even customer service doesn't always work.