customerdirect.com
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Do not work here. The people there Is rude, fake, ...
Do not work here. The people there Is rude, fake, phoney , and is not professional! Also they would treat you like crap! So do yourself a favor stay away!
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I worked there for two weeks. On my day off, they ...
I worked there for two weeks. On my day off, they abruptly lost a client. They didn t even call me to let me know the account I was on was gone! I logged on to my computer the next day and had to call them to find out what was going on. Thankfully, I found another job right away. If you re looking for stability, find a place that has a bigger client base to work with. My trainer was awesome! That s about the only positive I can say.
L
If you want a job you'll hate, where you'll be poo...
If you want a job you'll hate, where you'll be poorly trained, have no incentive or motivation, poor employee morale, an on egg shells work environment, that'll then double your work but never raise your pay discriminate against you and then probably fire you for some unethical outlandish reason, then you've come to the right place. One girl suffered a miscarriage and they fired her for missing work even though she only missed 3 days and had doctors notes. Tammy one of the floor managers decided she didn't like one employee so she just kept telling HR she was sleeping in her training class. Half of the time she would be looking clearly at Tammy. Most people quit if they aren't fired. On the bright side if you aren't getting a lot of calls, you can't read, use your phone, do homework, use the computer or do anything productive. You get to twiddle your thumbs and look at the poorly painted walls. One corner had a plant in it and the break room had roaches.
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This company is terrible. I applied to this compan...
This company is terrible. I applied to this company on 2017 and was offered a position after conducting a background check, I did not take the position.
I reapplied this year and was denied employment and nothing changed on my background since then, yet the denied me employment based on a conviction from 1998. They have other convicted felons working for them with fraud charges, foregry charges, theft and the list goes on. However I was convicted of possession of a controlled substance at the age of 17 and they held it against me. I am now 38yrs old with 2 degrees and they discriminated on me.
Contact a lawyer if it happens to you!!! I surely am!
K
Worst job ever. They singled me out after wear a h...
Worst job ever. They singled me out after wear a head wrap. After that they continued to find things I was doing wrong. That no one tried to correct until I was fired. Best thing they ever did for me.
l
No this company's FIRE people for no reason and th...
No this company's FIRE people for no reason and they don't keep anyone longer than 2yrs, they will bring in a new class then start getting rid of people, which they justify letting go of someone by telling them that's because of their quality.
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About Customer Direct
Customer Direct: Delivering Genuine Customer Experiences with Powerful Data & Business Intelligence
Customer Direct is a leading outsourced contact center that specializes in providing exceptional customer experiences to businesses across various industries. With a team of highly skilled professionals, the company has been able to deliver top-notch services that have helped its clients achieve their business goals.
At Customer Direct, the focus is on delivering genuine customer experiences that are tailored to meet the unique needs of each client. The company understands that every business is different and requires a personalized approach when it comes to customer service. Therefore, it works closely with its clients to develop customized solutions that align with their specific requirements.
One of the key strengths of Customer Direct is its ability to provide powerful data and business intelligence. The company uses advanced analytics tools and technologies to gather valuable insights into customer behavior, preferences, and trends. This information helps businesses make informed decisions about their products, services, and marketing strategies.
Customer Direct offers a wide range of contact center services including inbound/outbound calling, email support, live chat support, social media management, and more. Its team of experienced agents are trained in handling complex customer queries and resolving issues quickly and efficiently.
The company also provides multilingual support for businesses looking to expand their reach globally. Its agents are fluent in multiple languages including Spanish, French, German, Mandarin Chinese among others.
In addition to its core contact center services, Customer Direct also offers value-added solutions such as quality assurance monitoring (QAM), workforce management (WFM), speech analytics (SA), among others. These solutions help businesses optimize their operations by improving agent performance metrics such as first call resolution (FCR) rates and average handle time (AHT).
Customer satisfaction is at the heart of everything Customer Direct does. The company has implemented rigorous quality control measures throughout its operations to ensure consistent delivery of high-quality services. It regularly conducts surveys among customers to gather feedback on its performance which helps identify areas for improvement.
Overall,Customer Direct stands out from other outsourced contact centers due to its commitment towards delivering genuine customer experiences coupled with powerful data & business intelligence capabilities.Its ability to provide customized solutions tailored towards meeting specific client requirements makes it an ideal partner for any business looking for exceptional contact center services .
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Customer Direct
1.5