One of the worst companies I ever had to deal with. I have been using tens units since 2001 over 20 years this company has not sent me my monthly pads and batteries in 3 months and the last time they sent the wrong size pads. They never since I used this company did I ever go a whole year getting my pads and batteries. Out of 12 shipments yearly I probably get 8 to 9 shipments a year. They have the lowest reviews I ever saw.
IMO This is a company that I would NOT recommend.
When you first meet with them everything is rainbows, but be warned they are not disclosing everything, Ask them for the price. They will not want to share that information with you, they will tell you that insurance will pay for it, but please heed my warning.
They billed me for a chair to use when I had shoulder surgery and the price for the chair was nearly the purchase price of a new chair. When I asked why the price was so high they stated that this is what the insurance will pay for. Well my insurance did not pony up the huge dollars that they billed and I was stuck for the remainder.
Well I worked with their billing department citing my initial pricing conversation prior to surgery (Remember they would not provide and assured me that it would be covered). I ended up being on the hook by the company for nearly $1500 extra dollars, after the thousands that my insurance company already paid. Then I was told that if I pay 1/2 of the bill they would mark it as being paid in full, or else it would be sent to collections. Well we then paid 1/2 of the bill. Now keep in mind that my insurance has already paid them
well fast forward 9 months, mind you no other invoices were sent, no other communication received from the company, I receive a notice from the collection agency. They turned it over for collections, trying to strong arm me into paying a bill that I NEVER agreed to. Now when I call the company they state that I have to deal with the collection agency and there is nothing that I can do.
Be mindful and make them detail what they are billing ahead of time.
They should allow zero stars.
Complete fiasco trying to work with this company.
Believe the negative reviews and save yourself.
Great equipment. Had one for shoulder. Better than ice pack. Just wish they would pick it up like company I had before. Picked it up at my house. Didn't have to take back to Dr office.
I am very disappointed in the way this company treats their clients. I had Hip replacement surgery, and they set me up with their Thermocomp Cold device. Led me to believe that insurance should cover the cost, but may be a $100 dollar max charge if they didn't fully cover it. The device did nothing for my hip surgery. I believe they gave me the same wrap that would be used for a knee, so it didn't really even fit around the hip area, plus it had hardly any cooling effect. As a result, after the 3rd day, I asked for it to be picked up. The piece of equipment was assigned to me for 3 weeks, I had it for 3 days. Then I received a bill for $150, not $100. When I called and explained it did not work well, and I turned it in after only 3 days, they still refused to work with me on reducing the price. I will never use this company again! Not only did the product not work well, they charge the client this extra money every time. I truly believe it is a scam. Even there web site shows this cooler being used for Knee, Shoulder, and Back. No mention of hip or hip replacement. Use ice packs instead. You can buy a lot of icepacks for $150, and they work way, way, better.
Just received an automated phone call from Kinex telling me to call them back at a different number than the call came from. No opportunity to just take the call at that time. Fortunately I remembered I had received an invoice from them yesterday and it had a contact number on it. What business makes automated calls demanding a call back and rattles off a number so quick you have no chance of writing it down?Whoever thought this was a good idea should be fired! Turns out they just wanted to make sure I received the $34.65 invoice. Wow!
I recently had hip surgery and when asked by caring friends and family members how my recovery was going, I repeatedly found myself staring at the perplexed look on their faces as I answered fabulous with a big smile on my face and yes, while any type of surgery usually causes oneself to experience a fair amount of anxiety beforehand and inevitably involves some level of pain afterwards, I can truly say that my experience working with Terry and Kinex made my stress level before surgery and my recovery afterwards far better and easier than I ever could have expected from the time I met Terry, in which he was simply supposed do you have dropped off my continuous passive motion machine, he went above and beyond not only explaining how to use the machine but the reason it would become so vital in helping me recover as I write this post op week 8 with a fabulous hip recovering ahead of schedule
The poorest of customer service. Understanding that these times call for being patient, but the service representative was always late or didn't show up. When I contacted the office directly about the lack of courtesy they were very uncaring about the representatives unprofessionalism and lack of common courtesy.
If I ever need home medical equipment in the future, I will NOT use Kinex. I needed to keep the CPM a while longer because I had not attained my desired ROM from a knee replacement. When I called the technician and relayed this to her, she was not helpful and to me, she seemed a bit sarcastic and condescending.
This Kinex Cold Therapy unit I used after total knee replacement was the best part of my rehab. I went into rehab fast and hard, had swelling on my leg and knee joint. After exercising I used the Kinex unit and It worked wonderful. I would use the same unit again.
kinexmedical.com