I am very disappointed in the way this company tre...

I am very disappointed in the way this company treats their clients. I had Hip replacement surgery, and they set me up with their Thermocomp Cold device. Led me to believe that insurance should cover the cost, but may be a $100 dollar max charge if they didn't fully cover it. The device did nothing for my hip surgery. I believe they gave me the same wrap that would be used for a knee, so it didn't really even fit around the hip area, plus it had hardly any cooling effect. As a result, after the 3rd day, I asked for it to be picked up. The piece of equipment was assigned to me for 3 weeks, I had it for 3 days. Then I received a bill for $150, not $100. When I called and explained it did not work well, and I turned it in after only 3 days, they still refused to work with me on reducing the price. I will never use this company again! Not only did the product not work well, they charge the client this extra money every time. I truly believe it is a scam. Even there web site shows this cooler being used for Knee, Shoulder, and Back. No mention of hip or hip replacement. Use ice packs instead. You can buy a lot of icepacks for $150, and they work way, way, better.