Kia motors america Reviews

Im still waiting for a response for the horrible service at Hollywood Kia. The Sorento is a pretty good car for the dollar but I really dont think they care about Customer Satisfaction!

I'm am looking for all the forums I can find to complain about kia and their customer service. I am a caregiver and guardian for my mother who is in late stages alzheimers. She purchased a 2016 kia soul brand new. This vehicle has 66k miles on it and has been non drivable since march 2020. In Aug 2020 apparently a warranty went out . She of course was diagnosed with alzheimers years before this and did not receive any information regarding the recall. My mother has been under my care since September of 2020. In August I finally was able to get her car towed to a kia dealer where they told me her vehicle was gonna cost $9000.00 to repair. Which is more than the car is worth. I am extremely disappointed with the lack of empathy regarding my mother's health issues. She has alzheimers and did not get a recall notice. She is now on hospice and I am taking care of her affairs. And I am shocked at the customer service I have received on this matter.
Thank you,
(I will never be a kia consumer )
Melanie

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. THEY WON'T FIX ANYTHING UNDER WARRANTY WILL IGNORE YOUR CALLS. GET A LAWYER INVOLVED ASAP. STAY AWAY FROM KIA, HYUNDAI IS BETTER AT THIS POINT.

Please stay away from Kia! Worst company ever! They keep sending me a bill for car I don't have for 4 months! The car was totaled in June and insurance paid off the balance. They keep sending me notice of default because missing some paperwork from insurance! They are keeping my account open for almost 4 months now and billing me for total loss car that is not in my possession for over 3 months! If I had 0 stars option - I'd use it!

I purchased my leased Kia Sorento, and all problems started after that dealing with kia finance, it took over a month to send me the title. When I paid the remaining balance on my car I paid state tax upfront and I supposed to receive a check with sales tax amount to register my car. I did not receive the check yet. I keep calling the customer service to send me the check and basically they say yes will send another e mail to finance department and expect a check in 5-7 business days and nothing happens. I spoke to 2 supervisors Paul 416387 Kristine 420483 and nothing happens. The car is running well but horrible inefficient customer service. I won't buy KIA again

Check for recalls yourself before driving off the lot. They're sending out cars with busted engines and not taking any responsibility for it. Don't drive the car very much, if it has too many miles they will call it a lost cause. I'm getting a lawyer and all the others that are being taken advantage of by this company should too. Out 7,000 dollars with my car at a total loss due to engine recall

Kia had my car for 5 months for a recall I called corporate office she told me she was going take care of me its been weeks since I talk to her they don't treat all there customers with the same respect thousands on rental cars smh

Kia is awful. My engine went at the end of july. Then mid August I get a letter from Kia about a class action law suit for faulty engines. So I had the car towed to the nearest Kia dealership. The loaded an update to it and sure enough my engine had the recall problem. Well Kia denied they claim BECAUSE I DIDNT HAVE THE UPDATE ON THE ENGINE BEFORE IT BROKE!!!!!!!!! so I called this class action number Kia sent in the mail to me (on 14 August) and I find out they stopped taking new claims on 9 August. So now I m out 18k because KIA never sent me any recall information and then sends a letter about a class action lawsuit after the deadline!!!! Don t buy a Kia. They do not stand behind their product at all and won t take responsibility for a faulty engine!!!!!!!!! It s a joke and a slap in the face.

I have an accident from hitting a deer. My car was at the repair shop for three months because kia doesn't have the air cleaner part for the car. Now it's going to the fourth month and I'm still waiting. Tried to call the local dealer and no help. Called customer service line and ring forever. Left call back number but never return call.

I bought my Kia Optima 2019. It was driven 58000 miles and they have to put new front wheel bearing on both sides. Still making a noise and they put brand new transmission. Car is still making a noise and nothing is done. I ask them the Lemon Law and they not willing to pay me what deserve. I am a Lyft driver and I make my living driving Lyft. They held my car for more than 22 days. I lost all that work. Please be careful buying Kia. They give you 60000 miles warranty but it breaks down fast. It's better to buy a Toyota or Honda.