4 years ago
My wife and I recently purchased a home working wi...
My wife and I recently purchased a home working with Keller Williams realtor, Kelly Fenton. Let the buyer beware! We were first time home buyers and although Kelly started off as a go-getter and appeared to have our best interest at heart, my wife and I found ourselves in the middle of a nightmare of an experience! Well into the buying process we decided to fire our mortgage banker and work with someone else who was saving us a ton of money and had a much better loan product for us. It wasn't till then that we discovered that Kelly Fenton and our former mortgage banker, Mike Coffey at Supreme Lending, were very very close.
Kelly was extremely upset that we fired Mike and appeared no longer interested to work with us because of this. She even went so far as to contact me on Sunday, April 29th and told me that if we didn't close by Friday, May 4th even though closing wasn't for till May 15th, that we would loose the house and our escrow. She told me that I would have to go back to her friend Mike Coffey in order to get my loan closed which was a bold faced lie!
Also, the particulars that we were sharing with Kelly Fenton referencing our new loan, she was then turning around and giving this information to Mike Coffey at Supreme Lending, the Mortgage banker we fired. He reached out to me several times and had choice words for me about the whole situation regarding details that I exclusively shared with Kelly Fenton, "our realtor." After we terminated our dealings with Mr. Coffey he became a third party and I am pretty sure that her actions of her sharing our personal information with him was not only unethical but illegal!
Finally it came time to close on our new home and although Kelly knew well in advance our closing date, she made plans to go on a trip to Miami to party with her family that weekend. We were first time home buyers and this whole experience was very stressful. My wife and I was shocked that she didn't even have the decency to show up to the closing.
Keller Williams Mission Statement says, "We believe that if you re not left with an amazing experience, we haven t done our job. We don t measure success through achievements or awards, but through the satisfaction of our clients." We had a horrible experience and are completely and utterly dissatisfied with this whole encounter. We plan to steer anyone who is looking at purchasing a home in the future away from Kelly Fenton, which is sad because Keller Williams has such an outstanding reputation.
The only reason we selected one star is because there was no option for a lower rating. We will see you in our nightmares!