Kay Riley & Sons Review

Everything about Kay Riley was beyond superior. From helping us choose the right color and best flooring for our needs, to install, to a repair a year and a half later, it was all fabulous. When we needed some small repairs done, their owner, Gary, came to our home and personally fixed it. He was here several hours and didn't charge us....and he was delightful to chat with. We love the quality and customer service from Kay Riley and will definitely be using them again in the future!

Terrible customer service and communication. I never knew when the contracted workers were going to show, Kay Riley was completely out of the loop and unorganized, and no one takes ownership. I am constantly frustrated by their lack of communication and I would NOT recommend their services.

I recommend Kay Riley to everyone! Had an issue with a scratch on a new floor and they were there the very next day to fix. Very honest and on time. A family business that's been around as long as they have, you know it's going to be good. Thanks!

We had our wood floors sanded and stained, new wood floors put in, and carpet put in our bedrooms and I have mixed feelings.

We worked with Carol and she was AWESOME. Serious kudos to her for her customer service.

In regards to our wood floors, they matched the old floors to the new floors flawlessly. Their guys that put the floors down were very nice, and the color is beautiful. The crew did leave a huge mess (stain rags in our bushes, all of their garbage including saw dust went into our full recycling can), and they had some wonky cuts and some areas that they didn t extend the floor all the way so I m going to have to be creative with my toe kicks and baseboards.

We had our floors done in late September and I have since noticed several areas that the wood filler has sunk, exposing several gaps between the wood planks. There are also some areas that are a little high, and I can feel the edge of the board if I step on it the wrong way.

I will say that they did send someone out to look at a few of the areas that were not repaired by the wood floor guys, which I appreciated. But there were only two small areas that I had noticed at the time.

We had three small bedrooms that needed tack strip, pad, and carpet. One guy showed up and it took him several days. On the last day he said that his vacuum died so he wouldn t be able to vacuum up the loose carpet fibers and offered, as compensation, to fix the carpet on the stairs that the wood floor guys messed up. I also noticed that in the entryway of the doors you could feel the tacks on the tack strips, so we have had to adjust that on our own.

We definitely paid more than we would have going with a big box store, but I was comfortable doing that because I want to support local businesses and had heard such great things about this particular business. That being said, we are putting in new carpet in our basement and we have decided to go with another local business.

They did the carpet and gym mat flooring in our home and we couldn't be more pleased. Staff was very professional and easy to work with while offering competitive pricing. Install was great and finished a day ahead of schedule. Would highly recommend them!

Very friendly staff, exceptional work. I have done business with them for years, no job too small or big. Very reasonable and always willing to go the extra mile. I just had them do a trailer with some unusual requests and as always they handled it great. I will continue to do business with them until my ending or their's!! Thanks to everyone there!!

We have had 3 different homes and Kay Riley laid the carpet in all 3. They are wonderful to work with. They have one of the largest choices of carpet, wood flooring,
tile for kitchen or bath. And the prices are as good if not better than others carpet stores.

We had a great experience. The sales woman was awesome and helped us pick the perfect tile. Very friendly and willing to help even for our very small project

I love the service and quality of products. They have done flooring in a couple rooms in my house and it's been fantastic every time. They also have the latest and greatest products.

Kay Riley did most of our main floor, including marble, tile and hardwood. Excellent on-time service, very reasonable prices, and we re delighted with all three surfaces. The hardwood installation was tricky, and they did a magnificent job on it.