Natalie Evershed

Review of Kay Riley & Sons

We had our wood floors sanded and stained, new woo...

We had our wood floors sanded and stained, new wood floors put in, and carpet put in our bedrooms and I have mixed feelings.

We worked with Carol and she was AWESOME. Serious kudos to her for her customer service.

In regards to our wood floors, they matched the old floors to the new floors flawlessly. Their guys that put the floors down were very nice, and the color is beautiful. The crew did leave a huge mess (stain rags in our bushes, all of their garbage including saw dust went into our full recycling can), and they had some wonky cuts and some areas that they didn t extend the floor all the way so I m going to have to be creative with my toe kicks and baseboards.

We had our floors done in late September and I have since noticed several areas that the wood filler has sunk, exposing several gaps between the wood planks. There are also some areas that are a little high, and I can feel the edge of the board if I step on it the wrong way.

I will say that they did send someone out to look at a few of the areas that were not repaired by the wood floor guys, which I appreciated. But there were only two small areas that I had noticed at the time.

We had three small bedrooms that needed tack strip, pad, and carpet. One guy showed up and it took him several days. On the last day he said that his vacuum died so he wouldn t be able to vacuum up the loose carpet fibers and offered, as compensation, to fix the carpet on the stairs that the wood floor guys messed up. I also noticed that in the entryway of the doors you could feel the tacks on the tack strips, so we have had to adjust that on our own.

We definitely paid more than we would have going with a big box store, but I was comfortable doing that because I want to support local businesses and had heard such great things about this particular business. That being said, we are putting in new carpet in our basement and we have decided to go with another local business.