Kapture Reviews

I came across Kapture CRM about a year ago. After doing our research, we scheduled a demo. The team took us through how the software works and how it can be useful for our travel business. Since the demo was personalized, we got a better understanding of the system. In about two months, we went live. We got many configurations and had about 3 integrations done as well. Highly recommended Kapture for companies that are looking to organize their customer support process.

Good CRM that offers excellent features. Kapture Crm supports their customers with their seamless solutions and 24/7 customer support.

Kapture Mobile CRM integrates well with its online CRM login for smart functionalities

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

My business involves handling a team of freelancers spread across five cities. In my ordinary sense, I was co-coordinating with five members sending them work and releasing scheduled payments. But I started having my doubts on whether the allocated time was dedicated for the work or the payment is just for the work completed. I was even having doubts about following the freelancing model. Then i was introduced to the Kapture CRM by one of my friends. The rate contracting model enables me to follow a much more strategic and systematic way of finishing the payments. I have noticed a general increase in work-quality, decreased expenditure, precise accounting for every penny spend.

Kapture CRM software has helped me make my team more efficient and organized.

Thanks.

Kapture combines multiple CRM tools within their platform. My team can manage multiple responsibilities through a single platform.

It s almost 4 months since the payment was collected but the product is still not implemented.

So many rules they talk while asking for the payment but the service response is poor.

Very much unhappy with the services.

I would suggest not to pay any money before the product is ready.

Our main concern was ticket management. The workflow was interrupted because of unanswered tickets and unhappy customers. With the help of kapture CRM now it's easy for us to manage and optimize tickets. It ensures that no ticket is left aside and automatically routes queries to the right team. We have saved our time as well as our workforce for attending more complex tasks. For anyone who is looking to prioritize their customer base and customer engagements, I highly recommend Kapture.

Managing our international customers is an easy task now with Kapture CRM s intelligent features.

Frauds. They loot small-scale business on false promises. Dont trust google reviews as the ones that are good are given by their employees

Kapture s service CRM has greatly simplified our customer support process. Our main issue was ticket assignment and management of bulk incoming tickets from so many sources. Kapture now automatically routes tickets and the unified dashboard has helped in the ticket management process. We are also using their KMS system to power the FAQs on our website and app.

Anyone notice the reporting system, It have excellent reporting system source wise performance reports,ROI analysis reports, Project wise analysis reports ,individual employee performance reports and so many,My work is so easy now :).

Kapture CRM does a stellar job in helping us with our ticketing needs to keep our customer service operations uninterrupted. We have been able to handle large ticket volumes efficiently because of their robust tool. Their account managers are really helpful with implementation, integration and support in general.

Kapture call center CRM has helped me reduce the redundancies and lag time associated with call management.

As a real estate agent, one of my frequent issues was segregating good and fake enquiries. Kapture has helped me segregate enquiries based on their specific requirement. ( Dipti BANGALORE )

Good place to work.best place to start your career as a fresher .

Kapture CRM fits any business since it can be customized according to the business requirements. This is what we discovered for our business.

Definitely recommending Kapture CRM for ensuring an efficient ticket management and to reduce your ticket backlogs.

start using this few months back, fully satisfied, really good

Finally found an efficient CRM with some intelligent features. Thanks Kapture!

I am having a small business which i started year back and was facing lot of problems in managing it but as i start using this app things are coming in track.Good work cant stop myself to share my views.

Meeting your customers demands is becoming very hard in this competitive market. But thanks to Kapture CRM, we are now able to have a seamless customer service operation. With Kapture s intelligent features and capabilities we are now able to reduce call wait times for customers and we can easily provide them with accurate solutions for their queries. Definitely recommend Kapture CRM to ensure a smooth workflow of your business.

We can manage our tickets with ease and brush off the fear of increasing backlogs with Kapture CRM.

The marketing module by Kapture CRM enabled me to get the right analytics of my business and due to which there has been an improvement in closing deals.

Kapture has all features which a business needs to manage its daily customer operations. Highly recommended.

The right CRM software tool helps you organize and meet your specific business challenges.

It really awesome it helped to boost my sales and productivity also, thank you Kapture CRM

What customer-centric businesses like ours need today is speed and an efficient CRM. We have been using Kapture for quite a long time and are completely happy with their features and service. Especially their self-service portals, it has definitely helped us in setting up a healthy connection with our customers. Our agents can now involve in more complex tasks saving both time and revenue. Definitely recommended for a smooth workflow of your business!

Its been months after months behind Kapture. Mr. Amith has given a demo and the CRM looks impressive. So almost decided to go with it.

But Now, lost the trust with this company because their attitudes. Really Disappointing service. (Before Purchase if they behave like, what would be after purchase their products..)

Praveen K
Oreol Medline, Kerala

Great CRM, easy to use and best thing is the world class support! I love it! A+++

It's a fraudulent company they have got advance payment for implementation of CRM couple of years back since then no one turned back nor refunded our money back as they were incapable of delivering the product, later we have implemented ZOHO and things are perfectly fine

Start to manage better operations with Kapture CRM solution. This enables better coordination and collaboration between the teams.

My e-commerce website has got more return customers and bigger carts with Kapture s marketing CRM solution.

Kapture CRM has helped us to redefine how we do business. We get a few hundred leads every week from several different sources and before using CRM we distributed most of these leads to our sales staff by hand taking up a lot of time. Then we were never sure if our sales people called all these leads and how successful they were. After putting in the CRM system we were able to automate the leads and distribute them to our staff and track the results

Highly professional company with a platform to nurture and prosper at the same time great energetic team and management with awesome work culture...

It's easy to manage your business when the contact center, field center and service center is all in one platform. Kapture CRM has made our business easy and is ensuring a smooth workflow. Customers today reach out to us from multiple channels through mails, chats and calls. With Kapture it is easy to get all that information in a centralized dashboard.

start using this few months back and must say fully satisfied, Specially that GPS tracking feature for field staff is really good

Kapture CRM has helped us even during this pandemic period. Remote work was a bit difficult for us considering all the data and information that have to be kept on loop. Kapture with its centralized dashboard and database management has helped us in sharing these updated data with every employee. Now no one is kept out of the loop thanks to Kapture CRM

One of the main problems we were facing was lead management. Kapture CRM has helped us in segregating incoming leads from various channels and assign it to the right sales agents. It also helps us prioritize leads and track them through the sales funnel. Lead nurturing and conversions have been made easy now, thanks to Kapture.

Kapture CRM provides several features that help you enhance customer experience.

We have been using Kapture s service CRM for our online business for a while now to manage our call center tickets. The experience so far has been nothing but seamless. Kapture s live chat has helped us greatly in customer support as we can now easily handle all the queries coming our way and get back to them at the earliest. It has solved the one main problem we had - not being able to attend to all chats at a time. I recommend Kapture for businesses that are customer focused.

We had a great experience working with Kapture CRM. They have a smooth process, beautifully designed and quite affordable. Kapture CRM is the best overall CRM for small and large businesses. This breezy software-as-a-service (SaaS) solution looks and feels like a lightweight cloud product, but it packs in a surprising number of high-end features and customization options for serious business users on a budget.
The interface of KaptureCRM is very intuitive and easy to understand. It helps to manage our customer's and clients' details. API is flexible and able to do all we needed to integrate with our user management system.
The platform is easy to configure and has different web analytics tools that make the marketing work much more fluid and fast for example you can track the activity of visitors on the website and then analyze the behavior of the future customer. It easily tracks our clients and sales report. It is helpful to resolve the problem of customers. It is very helpful to enhance the productivity and sales.
They have the best integration across multiple marketing platforms and the email campaign management and the easy generation of detailed reports. Sending bulk personalized email, contacts importing and their customer support its very reliable and responsive the customers requests regarding KaptureCRM usage.

We were so particular about data security while searching for CRM. It was my friend who suggested scheduling a demo for Kapture CRM. This is our 2nd year with Kapture and along with a strong lead management system we are convinced that our database and privacy are never compromised and are secured with them.

We chose Kapture after a long research as we were looking for a CRM that was both intelligent and had to bit in our budget. Our experience with the product has been great. The implementation was quick and we get personalised support whenever we need. I highly recommend Kapture

Kapture CRM is very easy to understand and I got used to it in no time even when I had no particular background in dealing with CRM's. Five-stars for convenience and the amazing features.

It was during research for an efficient customer management system we came across Kapture CRM. We received a personalized demo about their service and software and how it is going to benefit our company. Currently, we are really happy that we choose Kapture and highly recommend it for those looking for an efficient and automated customer support process.

With end-to-end business automation, I think that Kapture is one of the best CRM software in the market for its comprehensiveness.

We chose Kapture for our company s entire sales process. What was previously unorganized, with Kapture we could get an overview of how sales was performing on a regular basis.

Good CRM software with great API. Main reason for the success of my business.

Kapture CRM has become an important part of our business process. Together with their dedicated support, we created a CRM management system that significantly cut-down on our lead processing speed, various teams co-ordination, raise our sales numbers and better understanding of our business. The CRM also helped us collect valuable data throughout marketing, sales and development sector, enabling us to direct the organization in a better path.

Pathetic Experience - The sales team promises you the software will be up and running in 15 days and we have to make advance payment for 6 months. it has been 7 months since we paid and the software is still not running. Please do not pay a single rupee till the software is up and running. The sales team is behind you till you make the payment after which they will not even receive your calls. WORST EXPERIENCE.

Just want to say one thing it is a strong alternative to the much more expensive solutions

Post pandemic the hr policies in this company are revised to cut employ salary any time and make the employ feel guilty way and hire interns with very low Salaries and then implement lop.

To be honest, our customer support is now simplified with Kapture CRM. We can access our contact center, field force and service center all in a single dashboard which helps us reduce time and increase productivity. For any one looking for an efficient CRM, here it is!

Once they receive the payment, their tone changes. Please don't trust Kapture CRM for your 'needs'

I would highly recommend Kapture s sales CRM tools to immediately focus on your sales related activities.

Highly professional place to work. Been there for an interview.

Using Kapture's Sales CRM for Last 2 years, its boosted my sales and performance, I can say Kapturecrm is one of the Best CRM in Industry

You need to request them for demo through their enquiry form and they will come back to you

I have Neva seen such a wonderful App. It really helped to boost my productivity in sales.

Required less training. We got Kapture up and running for our Business in no time. Have to say, pretty impressed with start-to-finish.

Customers hate hanging up in calls and waiting for emails to solve their basic queries. This is the main reason for a considerable drop in customer satisfaction rate. Kapture CRM has helped us solve this issue with its self-service portal. By automating repetitive questions with FAQ s customers can take self-action and solve their queries instantly

We re a small tourism start up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant!

During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, didn t refund claiming they ve worked on, so they can t refund. Before we took decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here s the story with the time line and screen captures from email interaction. You can read it on kapturecrmreview(dot)com

The important aspect of any Business is fulfilling customer needs constantly. Kapture CRM has been of great help to us in this regard. We couldn't be happier.

A friend of mine suggested Kapture CRM when we were struggling with ticket management. We got a very clear idea of how how their ticketing system would help us manage and a large number of incoming tickets. Tickets from all sources are now routed automatically to the right team. The CRM helps us ensure that no ticket is left unattended. Overall, it has helped us simplify our ticketing process greatly!