Jumia Maroc Reviews

The platform is rich and well made BUT be careful !!! refunds are only made in vouchers valid for two months and not valid on promotional items ... read what jumia wrote to me on my request for a refund of an item paid for but missing in the package :

We would like to express our sincere apologies for the inconvenience caused.
Here is your refund coupon: AP3-xxxxxxxxxxxxxxx to use on your next order.

Have a good day.
We would like to inform you that this kind of claim for missing items their reimbursement will be in voucher.
Hello,
This morning I received a jumia package containing 10 packages of ONE bib masks instead of 10 packages of FIVE bib masks ,,, fortunately I did not pay by card and therefore refused to receive the package and of course I did not pay on delivery !!!
Too risky to pay by card on this site

You started to scam people I placed an order by credit card I did not receive it in addition there is no after-sales svc where you can claim
Voleuuuuuuuuuuurs

I do not recommend

We were ripped off by this reseed company.
We bought an s10 + cell phone with a Galaxy watch. After 2 days we received half the package, just the S10 + phone without the watch. And the invoice they mentioned the 2.
G called the S.C of jumia. They answered me ... this offer is no longer available. You can make the return and you receive the purchase amount and a 50dhs coupon.
A week of waiting and the time wasted without counting the phone calls. They sorry to me dear customer ... 50dhs.

I strongly advise against anyone wanting to buy jumia.

The biggest commercial gaffe. an order received April 25, so renewed (because he sent me some weird instead of my two sneakers) and I'm still not refunded. WHAT A SHAME.

Be grateful for everything that goes through your life, because everything that passes through you carries a sign from God to you.

Hello,
I received my order with defective packaging but I still accepted the order to 'use the product, which does not meet the needs and the description on site, it is a storage product that does not take the after 2 hangers it falls, I asked for the return and refund within 7 days, but the service unfortunately refused the return on the pretext that the packaging does not meet the standards when I received it like that, the worst no response from customer service to my emails and once I sent a complaint on Facebook, I received a response which states that if I do not accept to take back the product they will confiscate it from them and I do not 'will not have a refund if that is not a threat ... So we will both keep the product and your money, I keep the messages and mails his response, he did not even bother to verify that the supplier description is incorrect and customers receive a product that does not meet their needs, no they just asked the customer to accept a product that did not work.
Attention Jumia customers be careful, my product cost 170 DH so the impact is not huge, but if you want to buy phones or other expensive product, be careful Jumia customer service doesn't care about compliance on the product site and if it is scammers it only cares about their suppliers.
You will not be reimbursed, it is false advertising, we will find a reason not to accept your return, and they will not respond to your messages, especially since now you no longer have a phone number for a complaint, you are obliged to enter a response to your emails if this is not the case you will not have the choice.
I am shocked by their treatment, instead of investigating and checking if the product conforms to the description on site and taking all customer complaints seriously, they have decided to ignore the customer feedback and force them to take back the product subject to it. to keep it with the money.
Pay attention

I strongly advise against. Service is non-existent, orders are canceled at the last minute. It is better to order directly from the restaurant rather than going through this platform.

I wanted to make a product return, but customer service did not respond to my request for cash refund, this customer service from Casablanca Nuuuuuul.
And I don't advise anyone to use this app because it binds you to their choices.

seller juma since 2014, I got stolen an amount of 40000dhs, justice will take its way

I bought several things at once in the amount of 2490, .. by bank card since 3/18/18 after receiving a message saying that the order was canceled and from after receiving a phone call from one of the users to say that these purposes are not available (although they are shown on the application Until now, I have not received any compensation on my account, and when I inquire about the course that I will follow, they respond by mail or by customer numbers 0522 .....
You have a problem with the bank. When I inquire the bank, they say that we have nothing to do with the issue. Jumia is responsible for this problem ... This is what the state is encouraging to use online shopping, so my brothers, we are still late and peace. The arguments

Service after order launch is zero; no.
I claim my order of 12/31/2017 remained without follow-up to 02/02/2018. Your operators announce contradictory results. Proof of the absence of follow-up of my paid order on 12/31/2017.
Your sales managers are still absent following the word of your employees.
Last surprise: one of your collaborator gives me the ARAMEX phone number and asks me to intervene personally to know the progress of my order with JUMIA.
thing done (required).
Response from ARAMEX: Order blocked at customs level
file to be regularized by JUMIA.
To date JUMIA is unable to give a suitable response to my order, and the operators tell me about the cancellation and refund !!!!!!.
thing not accepted, my order and paid and placed in accordance with the agreed commercial conditions.
I call JUMIA to respect these commitments and to avoid playing the law of stronger with these customers.

General experience, despite the delay in some orders

Order canceled without valid reason, I pass my way towards another commercial site ...

Horrible delivery service, the driver called at 9 am to confirm that he is coming that day. He texts me 3 times, saying he wants me to call him or the order will be canceled I call and call, then he picks up finally and it seems like he didn t know he texted me and didn t know who I am. After that I wait all day then at 8 pm I call him back and he s like oops, I forgot sorry :( the next day he comes AFTER SUNSET and only brings 1 product out of the 5 I ordered.

If you pay upfront they treat you very bad, because you already paid.

Terrible service, I do not recommend Jumia.

Lousy customer service!
Looks like they send us the free products from them! I am so disgusted!

You accept any kind of products without verification for us to sell it is really ...

first jumia of sale site in morocco, khdit fih bazaf dial products w jab lah m3ahoum hmizat bazaf
thank you jumia and good luck

Beware of flash sales of jumia it's a scam!
They put flash sales with low prices but when you validate the order it is validated with the normal price.
It's a marketing policy to get more people on the app!

Check prices and articles before validating!

I'm trying to call and the call ends even before someone takes my call

Excellent delivery service, product as described, very understanding delivery man, and excellent after-sales service, a service that listens to its customers, nothing to complain about.

Well organized company and good service all Morocco

Where has your customer service gone ????
You want to buy hello, we take your call.
You say goodbye by hanging up on you.
To reach customer service, you must download the application or go through Facebook !!!
Why this obligation ??
By what right do you force me to do this, to reach customer service when the purchases were made through the site and not through the application or Facebook.
Your products are counterfeit and above all no guarantee
TO FIRE A REAL SCAM. it's disappointing...

They scammed me for buying a smart TV while it contains a system other than android, the worst is that it does not contain youtube and no possibility of pure Chinese download, and they did not want to refund me either accept the product or I will not have my money

I tested jumia and I highly recommend it a week ago I ordered a back straightener which was delivered in 48 hours but unfortunately I was disappointed with the quality of the product. G had to call their customer service who kept asking for an apology on behalf of the jumia team, they wrote down all my contact details 48 after gt surprised by a message from their party which contains the mandate code they sent me on cash plus, they reimbursed me before even returning the product to the deliveryman early by calling me each time to ask if I am satisfied thank you bcp jumia because we really lack this kind of service here.

GOOD DAY JUMIA IS THE 1ST TIME I HAVE ORDERED ARTICLES BUT THE PROBLEM THAT I NEED TO CANCEL SOME ARTICLE BY WHAT ARE DOUBLE AND THANK YOU FOR ANSWERING ME.

I bought a receiver AMIGO 5 since April and I have not received the IPTV activation code, despite contacted on site. Customer service phone no longer works

I went there but it's just the call center with impossible schedules

They canceled my order and I did not receive the item that I ordered. With them it's the black scam not the black friday

I bought two articles, one I received it and one not while in the platform is mentioned as what this article is delivered and received by the recipient. I have made several complaints, no response from customer service. or else he answers me with automatic emails. the item is already paid. I think it's a scam I'm really disappointed

Scams, bzaf 3likom black friday.
1 star o bzaf 3likom, but google dayer m3akom zwin.
FYI, I am a jumia customer but I can not give more than 1 star.

Scam and promo sales reserved for staff rather than the general public.
Stop it!

I am really disappointed with what I received at the moment. I ordered an emporio armani bag in black and what I received was horrible. A bag is saying the same but it is far from the same.

I placed an order without a favorable follow-up and which apparently would drag on all month of Ramadan for the simple reason that either a product and in the course of supply is out of stock. I had to cancel my order this morning but I am still awaiting the processing of my request and the refund because I paid by bank card.
I hope to receive my full refund the following days and that it does not fall on deaf ears !!!!
I have still been waiting for my refund for a week. Always nothing. Real scammers.

Jumia delivered me a broken computer cable. I requested an exchange but the customer service never answered my emails/calls. I do not recommend buying electronic products on jumia since you will not be able to return them.

it's nuuuuuuuuuuuuuuul. I bought a product after I changed it and after that day I received nothing. This is theft. can someone give me the address please

ATTENTION JUMIA A SCAM SITE
I PURCHASED AN EAUS INSTANTANE JUNKER CHAFFE BY WANT TO PLUG IT INTO 220 V AC
I HAVE NOTED THAT IT WORKS WITH 400 V THING THAT IS POSSIBLE IN ANY HOUSE IN MOROCCO
JUMIA REFUSED THE RETURN
OPEN PRODUCT PATTERN OF ITS PACKAGING

Nuuuuuuulllllll ... let me explain ...
when I do a research, however simple, like a "dry towel" ... in fact no I will not waste my time to explain ... to them to see .... good bye ... and this example so many others ... a technical problem they will solve ... inchallah

I made a purchase I returned the product because it had problems but they say refund carried out but nothing happened for 30 days I want my refund jumia maroc 399323962

Incompetent customer service, well the result I order more from you, while I ordered almost every month despite the price scam that goes back to the invoice and items at 50dh are put at 300dh so they take away the payment the correct delivery, for an order canceled due to an unforeseen long business trip, they call me several times on the phone and harass me several times during the day for 5 days, real harassment non-stop by customer service, and in the end after explaining that I don't take command 1 because of my move and cancel, they do that. Well here is a lost customer and I do not recommend you.

Product ordered on 14/12 and I still have not been delivered!

Jumia House is a nice place as jumia I like to do my shopping they are welcoming and warm

Bad experience with jumia:
I bought a product on jumia, when opening the order I note that it is missing as well as the poor quality of the product,
The sav does not even respond despite the return policy displayed on their site, however in reality something else
Therefore, I do not recommend jumia.

I ordered items last week for three items. I receive emails announcing that the delivery had failed but I have never been contacted or received a visit from anyone.
I try to contact the delivery man 5 times, he cuts directly. When I was finally able to contact him, he told me that it is no longer his fault but that if I send him my parcel numbers via WhatsApp, he will take care of it and that he was not supposed to to do, that I had to consider that as a pleasure that it makes me .
I write to him but I see that he has not even read my message.
I call customer service who, as soon as he realizes what it is, cuts and redirects me to a message that asks me if I am satisfied.
Poor service, unable to get help or make a complaint, do not use Jumia.

avoid Jmia, Very bad service !!! Worn item (full of scratches) with missing accessories

Be Very Very Careful Jumia sells you defective devices and refuses to change them, saying the 1 week return period has passed. But this is a defective device on delivery. And then impossible to contact them. They are still very far away, even 50 years, to arrive at the same service from Amazon.

Very poor quality of service. No indication, The phone server is a disaster.

To buy a specific product, I will give you the transport price

I bought all the time but the last time they stole my money, I made a claim in vain, rakom 3la zbi

Ordered a couple of products during my stay in Marrakech...Fast and Reliable :)

I am still waiting for a return on my A5 phone that I returned to Jumia it has been more than 20 days for a manufacturing defect, I am very disappointed with the product (faulty since its purchase) and especially the after sales service , imagine someone without a phone during this entire period in 2018 (and Without a replacement phone), I expected at least a follow-up and courtesy call from Jumia as is customary with large sites E-commerce in Europe and North America, I'm not even talking about East Asia !! nothing at all.
I deeply regret doing business with Jumia. I sincerely regret it !!!!!!!

Customer phone service does not work. The product I received is too bad range, the record is in Chinese. I'm disappointed. I want to return it but you are unreachable

? Why do not you agree with the reviews and opinions on the products you have purchased?

it's really sad to see the only online platform in morocco, sell simple flawed products that never work, or broken, or rusty. It has not happened to me once to judge but several times .. if you buy you throw your money in the trash. and the best part is that it keeps increasing the shipping costs. they were 10dh, then 15dh and now 16dh