JM Lexus Review

Thanks to Alan Fein and Ron Martin for making my leasing and modding of the RC 350 F Sport a great experience. I highly recommend them both. ;)

Great experience, Mike,Michael,Jason and Johnathan thank you. I was in my new ES350 in 3 hours. Great dealership,service terrific.

Tha service representative, Ken, was friendly, explained everything thoroughly.

Very professional dealership. Everyone is helpful and wants you to be satisfied.

Michael La Bianca was awesome to work with. Extremely professional, incredibly knowledge and made everything super easy. Thanks again, Michael!

Erick Rodgers my sales manager was very helpful, the entire process was quick, he answered all my questions with extreme care and knowledge.

Just finished with my 4th new vehicle from JM. This time the transaction was half the time it used to be , thanks to Lexus Plus, no negotiation needed. I was skeptical but, feel I got a great deal. My salesperson, Eric Rodgers knew his inventory and was very professional in his manner and product knowledge. " I'll be back " :)

Crystal Combs is such a great car consultant! She spent several hours with me; determined whether to buy or lease my car. Once we narrowed down the options, she educated me on all of the technology my car had. She was low pressure, was thorough, listened to my needs, spent hours with me and most of all cared about my happiness in purchasing. I decided to purchase the Sport NX Lexus 2020 and I am super happy with my purchase. I am recommending her to anyone looking to buy a car at Lexus. She is simply fabulous and very good at her job!!!

I scheduled an appointment to purchase a car, and I drove all the way to Margate only to find out they sold it 3 hours before my appointment. Keegan Potter, the manager, was supposed to call me back to discuss the situation. He left a voicemail once, and I have not been able to get a hold of him since. Terrible customer service.

I was treated like I was seeking charity after spending thousands of dollars purchasing Lexus vehicles.Currently own 4 Lexus vehicles. Do not keep promises to buyers.

Jason made this stressful transaction completely easy. Everything was ready to go when I went to the dealership. Just signed and drove away. I should mention that my current situation was an impossible situation, so for Jason to get everything approved was magic at it's best. Thank you Jason!

Great dealership as far as size and professionalism. Can't say the same about others.

First time I have been to JM Lexus. I needed to have my recalled air bag replaced and an oil change. This place is great! Very organized and you have your own personal service consultant from drive in to drive out. Not to mention the huge lounge with inside/outside (with putting green) seating and complimentary food and drinks. Very nice.

A very enjoyable, stress free experience. Eric Rodgers our sales specialist lived up to his title as his honesty and passion for the product really shined.

Eric Rodgers took me through every feature of the car with a great knowledgeable attitude and a smile!

Excellent plus rating!

Mitch Howard

It was a very pleasant experience leasing a car. The General Manager, assistant sales manager and my salesperson made me feel very comfortable leasing a car from JM Lexus. I would recommend going to JM Lexus and no place else.

Arly is the best sales person on the lot. I have driven 4 rx350 best buying experience every

I had about 3k worth of work done. My car was at service center for 1 week due to parts had to be ordered. Thankfully the give beautiful loaner cars. My service man Charles was super polite. However, when i picked up my car and utilized the easy pay, no one did a walk through with me as addressed all my repairs. So when i got home, someone broken my hubcover when they put new tires on and never took ownership of the damage. It took 4 days for someone at Lexus to respond to my pictures, texts and emails. The good news is that the have overestimated the cover and are going to send roadside assistance to my home to replace it when parts comes in. I gave a 3 because my car was dirty with grease all over door and this is 3rd time a part of my car was damaged at service center and 2 times i had to pay for replacement of part. If you have roof racks in older GX , don t let them use the car wash machine.

Always recieve fantastic and speedy service. Would never buy a Lexus from anywhere else!!

The experience from start top finish was smooth and professional. Rigot Dilus our Sales Manager walked us through the entire process from start to finish. We are long time Lexus owners and he represented the brand well.

My experience at JM Lexus with Ryan O kuhn was phenomenal. I went in to browse and hopes of leaving with a new car. Ryan definitely made that possible and this was the best car buying experience I ve ever had. Paperwork was a breeze and my visit was not long. Ryan O kuhn was very patient, helpful and made sure I was fully satisfied. I ended up leaving with a beautiful NX 200t. I would highly recommend anyone to visit JM Lexus, you ll feel right at home.

Chico is the best, had me in and out in what felt like minutes. Very friendly and awesome to work with! I would recommend him to anyone!

Awesome experience!!! Ryan OKuhn was awesome from start to finish.

Excellent experience. Salesman knowledgeable and patient.

I had a very pleasant experience purchasing my new car. Ryan, my salesman was awesome.

Gary was extremely helpful and offered one of the best car buying experiences that I have had. Great price on a used F 150 and the whole group of people were a pleasure to deal with. I would definitely recommend them as a dealer with honesty and integrity.

My experience in buying my car was extremely satisfying. From the first moment Mr. Jason Gallipeau understood my needs, he accompanied me very professionally in choosing the right model and gave me very useful advice, without which I would be somewhat lost today in this world of technological improvements that I had not entered before. Another quality of Mr. Jason was his polite presence, his willingness to go beyond what is necessary and his cordiality in the deal. Everything so important in an increasingly globalized world, but also more impersonal.

Omar was a great sales rep and John made the paper work simple. No pressure sales tactics. They just wanted to help me buy the car that I wanted. Thanks!

We are loyal customers of JM Lexus, having successfully leased several cars. Our recent experience has involved two sales managers, Bradley Patrick and Dario Dziamalek. Both gentlemen were professional and efficient, thoroughly explaining the process, terms, etc. Our questions were answered with patience.
They made the process as pleasant as possible.
Thanks, Fran Rems and Frank Margulis

Terrific experience purchasing a new vehicle with Tim Campbell. Would highly recommend the entire JM Lexus team for your next purchase.

Wow, what an experience. I had to take my friends car here and wait while they took care of a problem. Staff is super friendly and efficient. The waiting area layout if incredible.

Top of the line service!!!!!! Robert is the best salesmen I have ever met! Exceptional experience at JM Lexus, one to remember! I am so happy & excited for my new car!

On Friday, August 14th, I had the most amazing experience ever! In my lifetime I have purchased five vehicles. The warmth I felt at JM Lexus was absolutely unreal. From the moment I walked in to the moment I left. When we entered we were greeted by the receptionist. Before she could enter our names into the computer, Victor Nagase seemed to know who we were. In all of my experiences in buying a car, this was the smoothest ride ever. We were in and out of there in record time. Everyone we can in contact with was very pleasing and pleasant. Fran Levine thanks for calling and encouraging us to come in. I'm a first time Lexus owner and it's the car I'll drive forever!!!
I LOVE my NX200tFWD

Great experience at JM with Bruno Da Silva. We had been looking for the right vehicle for my wife for some time. JM gave us a great deal on our Rx350. Bruno was informative, patient and answered all our questions. He went over over everything in the car with my wife and assured us that we should call anytime with questions. I don't think I've ever had an easier experience buying a car. Very nice guy. Highly recommend you visit JM and Bruno!

Our experience was amazing. No tricks. No gimmicks , just a fair and honest approach to bringing buyer and seller to a happy place. Our sales manager Michael is an asset to JM Lexus.

Everyone out at JM Lexus was great! Ask for Bobby Edmond out at the Coral Springs location, he will take care of you!

Run very efficiently and professionally. All personal very friendly and helpful. Amazing facility

The team at JM Lexus made leasing my new car a smooth and transparent process. I highly recommend JM Lexus if you are looking for a new vehicle.

Had a 4:30pm appointment for a routine oil change on a newer Lexus vehicle and didn't get my vehicle back until 6:30pm after I went and inquired why this service was taking so long. Keep in mind there were 3 other people inquiring the same thing and at best there were 6 people all together waiting (thus not busy at all).

they are great when your in the process of buying. I have been a JM Lexus owner for 16 years. I currently own 5 JM Lexus's. the service department has ruined the JM Lexus owning experience. when these leases expire, I will not be purchasing another vehicle from JM Lexus. I find it so hard to believe that in the last two years, someone has not realized how aggravated people are when they leave this place. SAD !!!!!!!!!

In spite of the difficult times we are experiencing, Daniel was outstanding and thorough with the handling of our transaction.

My last leasing experience in JM Lexus was very good! I was treated splendidly by Sales staff! Omar and Alan instructed me to test-drive the vehicle and to take our time. I was a pleasure to do.

Sasha is fantastic. She really listens to your wants and needs and is very professional. I hate buying cars, but Sasha makes it exciting and enjoyable. I cannot say enough good things. Thank you so much Sasha! If you want a great experience see her! You will not be disappointed!!

Great service and advice - generally a good experience

Mr. Dandashi has been my Sales Manager for more than 10 years! His expertise, knowledge and kindness has kept me as a loyal customer at JM!

I can't believe how easy, fast and smooth was buying my Lexus with JM Lexus. Great prices, better customer attention and very nice people. I would definitely recommend visiting JM Lexus if you are thinking on buying a new car. Excellent!

I rate my service advisor Mr. Kline as a 10 in every category.

Always a great experience with JM Lexus!! You guys are the best, hands down

I called my service advisor and ask them to look around for my purse that I thought I left there he said he would and he never called me I found it in my car after all but it would ve been nice to know he cared a little bit
The person who brought my car around after the service was really really rude not a very warm and fuzzy feeling that you expect from Lexus

Check engine light came on. Called JM Lexus, I was told I should bring in the car to be checked out. I suspect service advisors know that a loose gas cap (needs the extra click) will trigger the sensor. They didn't suggest I tighten the gas cap first. Instead, I was charged $100 to find out I hadn't tightened the gas cap at the filling station, though strangely I had driven 50 miles without the inspect engine lamp lighted. The car hit a bump, then it lit.

JM Lexus never disappoints. Quick in and out plus lunch and individual consultation. I recommend jmr Lexus for all your car needs.

Recently I was feeling disappointed to own a Lexus because my dashboard started melting and I had never experienced that before with my previous cars from a different make. I walked in to the JM Lexus service center for an oil change and mentioned again (my second time bringing this up) the issue with the dashboard. The advisor I got was on point and made the necessary investigation to confirm it could be replaced at no charge. I am pleased with the professionalism everything was handled. Unfortunately I can t give them 5 stars because my glove compartment door was scratched in that process.

I love you guys, you did take care of me and I thank you so much for everything, you are the best, your costumer service is %100 , I feel like I was home, thank you, and I am coming back

Excellent service, competent staff - helpful and courteous.

After serving my 2018 Lexus at JM, I now leased my newest Lexus from JM and it was a great experience!

My Lexus experience was a pleasure. I started with a Cappuccino in the upstairs lounge. I keep going back to Lexus year after year so the process is familiar and the people know me. Alicia, who handled my lease 3 years ago, again took care of me. She was so professional and helpful. She is so knowledgeable about the vehicles and the technology. I thought I wanted to keep my ES 350 but I had never had a Lexus SUV. I dont need a big SUV so Alicia suggested we test drive the 2021 NX 300. It is perfect and I got a great deal.

I loved the whole process car buying can usually be difficult but over at jm Lexus they made me feel right at home they made sure I understood everything I will definitely recommend them to family and friends

They were all very efficient, honest and direct. It couldn't be better.

Jory Pauletti was a pleasure to work! Knowledgeable and professional! Truly exceptional service! Thank you Jory for all your assistance.

When you work with JM, work with Alicia! She was recommended just at the right time when my lease was up, and she made the process of getting into a new lease so easy!! Especially at a time where things aren't all that easy (COVID). Big thank you to her! I love my GX and I loved the experience!

Outstanding professional service from Steve McNeeley and his team. We will definitely recommend the JM Lexus dealer and Steve to our friends and family.

Since I last had a experience with JM about 4 years ago, which was not very good, they have changed very much for the better. My salesperson, Sandy, treated me like a person and made the whole process,which can be very stressful, a delight. Thanks to every one at JM, I'm glad I came back.

Thank you Reggie L and Brian M for a fast, seamless and pleasant buying experience.

Thank you Saqib & Jonathon for making my car purchase smooth and quick! In and out and was able to answer all my questions!

My husband and I want to thank Christina P. She is the best. She walked us through the whole process and was truly our single point of contact. We would recommend JM Lexus, instead of Vista BMW, as the premier dealership to go to if you want to feel special when purchasing a high end vehicle.

It was a pleasurable experience working with Josh Kantor in the transaction for our new Lexus NX300.
We look forward to working with Josh and JM Lexus on future auto transactions

Service was performed as promised, quickly and efficiently.
Service advisor Casey was GREAT!

Excellent experience and top client service! We went to get a new car this past weekend, our sales representative Gregg Whyte was professional, warm and very helpful. In addition, I wasn't able to take the car on the spot as it was just arriving at the dealership. A couple of days later, as promised, I received a call that the car was ready. It was going to be hard for me to get there within a few days due to my schedule - to my surprise they offered to deliver it to my house! Outstanding service and very pleased with my experience and my new car. Way to go Lexus!

Thank you Matt, you made the purchase so seamless. We really appreciate your professional attention to the details.

We couldn t of had a better experience and our associate Bruno was fantastic!!!

The best experience buying at a car dealership! Previously I ve used other car dealership and this is my first time at JM Lexus and I am glad I chose them. From the moment you walk in they are friendly and helpful. Pedro Diaz, sales manager, was very courteous, attentive and patient, he found exactly what we were looking for , we didn t have to go with financier because Pedro did it all so the process of the paperwork was very quick in less than an hour and a half!!!
I will recommend JM Lexus to all my family and friends.

The best car buying experience I ever had. Everybody was very friendly and courteous. My sales rep, Mr. Dario was amazing. No pressure into buying and assisted so well during test drive. The dealership itself is amazing including their maintenance facility. I strongly recommend JM Lexus for all of your Lexus needs.

Crystal Combs was very knowledgeable. Answered all of our questions and made it easy to lease a car.

Was ignored, my sales was obnoxious. Won't be Going bk. Mercedes Benz coconut creek more friendlier.

Josh Was incredible with us. Very patient he is the best sales man I ever met in my life. Because usually I will look at a car dealerships. This is our first new car in eight years so you can imagine how good he is on the first meeting he sold us the car. I think he should be manager .

I had a great experience at JM Lexus Brad Patrick was my sales specialist. He as very professional and demonstrated great customer service. The moment I walked in and met Brad I felt very comfortable and he was very transparent. Thanks again Brad for assisting me selecting my new 2019 IS 300. I must mention this is my third car from JM Lexus and a loyal customer. I will definitely refer friends and family to JM Lexus.

Extremely satisfied with my sales associate Shane Thelwell. He was friendly, courteous and informative. Love my new car and the customer service that Lexus provides for its customers.

Arly was great! So helpful and got me into a gorgeous new car!

TOLD OUR TROUBLES TO MR. DON COOK, EPIC MANAGER. TOOK CARE OF THE PROBLEM IMMEDIATELY.
A TRUE GENTLEMAN AND A REAL ASSET TO J.M. LEXUS. THANK YOU DON. PS: EVERYONE IS SUPER FRIENDLY AND HELPFUL IN ALL SENARIOS.

My experience at JM LEXUS was excellent. Ryan my sales contact made the process very easy and even worked with me to get the best deal possible.
I would recommend Ryan and the team at JM FOR ALL YOUR CAR related needs

Thanks also to Victor for helping out

Polite, efficient, good value. Plus the Lexus product is superb. When you get into a Lexus you are not just getting a car but a peace of mind by the backing of a huge corporation. While on warranty any happens to the car, they will come and assist you

The whole buying experience was smooth. The salesmen we're extremely professional and very helpful. At the end, when we met our Lexus Tech Specialist, David Falkenstrom who took as much time as we needed to show us all of the features of the car, we knew we made the right decision in choosing Lexus.

Very professional and freindly from the greeters to the service advisers. Great job.

One of the best dealership I have ever been to give you one of the most elite feelings you could possibly get the staff was amazing and the Sales manager was amazing Reggie went above and beyond to deliver , He also made a hard choice very easy and simple the quickest car deal I ever signed. If you buying a Lexus or certified pre owned cars and want a royal treatment this is the place to come trust the process.

After changing my oil and replacing my airbags they forgot to connect my tail light wires and had the audacity to ask me if I brought it in like that! Do your job and don't blame the customer for your mistakes. I will NEVER go back to JM Lexus!

JM Lexus service operation continues to provide a superb experience. I ve been using them for more than six years and I ve never had a problem. They do what you ask and expect and they do it well. They offer a convenient and extensive appointment calendar and in most cases you can wait in a confortable lounge with a well stocked coffee/snack bar. A car wash completes the visit. They re just the best I ve ever experienced.

It was a pleasure to work with Bruno. He was knowledgeable and very patient. He helped us take care of our insurance and all necessary paperwork. We shall recommend him to our friends.
Linda Goldman

Quick, friendly service. No complaints. Easy drop off and staff were great.