Jerry Durant Auto Group Review

I didn't have a lot of hope into getting into a vehicle. I had been very discouraged every where else I went. Darrell Marriott set me up with pre-owned sales person Ines Zac. She was absolutely amazing. It was like she could read my thoughts and concerns. The entire staff was excellent. These two made a wonderful team and will definitely get my repeat business. I will brag on both of them to everyone I know. This vehicle is a second chance for me. It is hope. It shows that there are still good people in this world. These two will never know exactly how much their kindness and support means to me. Due to the fact I live a good distance from the dealership. Both worked very hard to get me in the right vehicle for me.

Women Beware - You don't get the same deal as the men! They see you coming and try to take advantage

This place is awesome. Great service. Courteous staff.

I've bought and owned Toyotas from Durant since 2007 and have had very good experiences with them. Everything is well-cleaned to spotless, service is 98% great, maintenance reminders are very thorough. My only complaint is the relatively short time service managers actually stay there. Just when you feel you've achieved a comfortable familiarity with one, they move on. Not sure why that happens.

Stephanie White - Hurd, Bob Cote, Robert Leet and Diana Ortiz made our car buying experience the best! Stephanie was very hands on and showed us every vehicle we wanted to look at! Bob was so wonderful about explaining the different buying and leasing options! Robert made the financing process so easy and Diana made sure we were all set and ready to go with our new car and knew all about the bells and whistles!!

Couldn t have asked for a better team or a better car buying experience!

My family buys all vehicles from Jerry's and they have the best customer service around. Huge inventory so you can pick exactly the car or truck you want with all the right accessories to fit your needs.

I was my brother's tile helper that day. Nice, clean place with nice employees as well.

I have bought almost every vehicle I've ever owned from Jerry's & I've always had a great experience. My last salesman Michael was awesome, he went out of his way to help me find what I was looking for & has called a couple of times to make sure that I'm still pleased with my truck. He was on top of anything I needed through the entire process. From the time I picked out the truck I wanted to the time I drove it off of the lot was less than 3 hours so I didn't have to sit at the dealership all day or for several days trying to buy a vehicle. I will continue to do business with Jerry's for years to come.

Pretty disappointed with this dealership. I bought a car there 6 years later tried to trade it in. They offered me 1500 less than a total different make of vehicle. Sent both son's there to buy new vehicles. One bought they gave him a good deal. It is hit and miss here. They have a real nice dealership. Very modern and clean.

Great dealership, quick service! Very pleased. :)

I bought a Suburban from here. Salesman was fine, no problems. Every time I have bought a vehicle I have been called in to get my plates and have them put on my vehicle. I received mine in the mail, this time and the front end is angled, so it requires a license plate holder. They made me buy it from them and wanted me to schedule an appointment that I would also have to pay for, to have it put on. Congratulations, $33.48, the amount I spent making my new vehicle legal, in the state I bought it from, from a company based in that same state, just cost any future business you would have received from my family.

Went in without an appointment, just an oil change, but less than 30 minutes we were out

Staff VERY courteous, especially Rianna who went above and beyond the call of duty. Work was CLEAN and efficient

Don't waste your time or money, 3+ days for an ESTIMATE

Great customer service. Went in for a problem with my electrical system, and within a half hour all checks were made. They did not even charge me. No way a person can complain about that.

Awesome experience as always. Great friendly people!

Hey all i had to leave a great review for the team there at Jerry Durant weatherford. My wife and i were looking to downsize to a better commuter and the team there help us greatly get into something we now love. I want to say thank you even more so to our rep Jose M. For the great work on getting us into this car and may God bless you and everyone there. I will be sending people your way if i encouter anyone looking to get into any vehicle new or used.

Great place for an oil change. It even does a car wash if you call them the day before.

Great atmosphere & helpful ...adore our service specialist, Justin K... gives undivided attention, even with his super busy a schedule... he's the best !!!

When my cars are in for service the complimentary car wash is not up to par, somewhat inadequate. Cars are still dirty

I purchased a vehicle at the Weatherford location. These folks were friendly, helpful and worked hard to accommodate us. If you are looking to purchase a vehicle go on line and with deal with Charles. He will take care of ya!! Very pleased with the whole process.

Maintenance is very expensive and slow... Assuming you can get anything done in the first place.

Got a used car here and the car is beautiful and was such a good deal. Tim helped us out and the process was super quick and surprisingly easy for buying a used car.

Just missed a great deal on a GMC Acadia Denali. Had everything I wanted. It got sold while I was thinking it over. Staff there is friendly, helpful & service oriented. Stephanie White-Hurd is continuing to do her best to find another good deal for me.

They took care of my oil change and didn't push any unnecessary repairs at me.

Mr. Durant knows how to operate a car dealership. Respectful staff, fair prices and outstanding service. I am glad to be a customer.

one salesman was very aggressive and arrogant, he finally let us be and a nicer salesman helped us

Bought 2 vehicles from their auto group .
Great customer service and very shoppable prices

Cameron - who is a Sercice Agent is a true asset to Jerry's. So helpful and polite

Mark Clark is a very dishonest business manager. Obtain your own financing and don t deal with him. He tries to slam you with products and lies when his lips are moving. If they will employ people like him beware!

Nobody helped me but it was still an awesome place to explore.

Definitely the best experience I've had a large dealership. I got a great deal on a new car and I'll be back for all service and renew another new car at lease-end.

I went here to purchase a vehicle after months of research on the internet. On December 10th, While face to face the interaction was wonderful. Salesman did great and had a wonderful experience even with the general manager. However, when I walked out the door after the purchase, the results have been much less than stellar. I have called several times and have received no results not even a return call. I have also reached out to the salesman on his personal cell phone and received a affirmation of things being taken care of to no avail. I am 2 hours away from the dealer of would frequently visit in hopes of better "after the sale" service. And if you are wondering why I have not called or gone there in person I guess I am just not a person who thinks I should have to beg for customer service after spending 40k+ on a vehicle.

DO NOT BUY HERE!!! I wish I had read all the reviews. We were screwed just like everyone else! How does a $10,500 car end up costing $20,000??? We made an agreement of $10,500 and were shown the estimated taxes and fees. Then finance finds a ways to just tag those taxes and fees to the cost of the car, then we get taxed again?!?! Be aware of their "shottenkirk care". We did not agree to that! Finance says he'll throw it in for free! Nope we were charged anyway! Please go elsewhere. Do not buy here!

My salesman got me in a brand new 2018, and got me off the lot. Hope hes still their when i come back for a new truck!

I bought my Hyundai Santa Fe here 3 years ago and go out of my way to have it serviced there because the team does a fantastic job!

Very disappointed after they make business with me and after I recommend my brother and they made money out of hem.

Went there on Saturday February 4th 2017 around 1:00pm with the sales mean Mr.Lester Razo to trade the Toyota Camry that I bought last year with Lester and the Financial guy that was there at that moment sold me telling me that I could trade this year,and we test drove a couple of Suv's we liked one but we couldn't because of the high payment that Lester told us that would the vehicle will have,so we seen another vehicle that the had on the Hyundai car lot next door that Jerry's owne we drove it we like it.
Mr.Lester Razo told us that at that time the credit union was close and he will call us back on Monday the 6, he never did after I try to call hem around 4 times he texted me saying that the deal was not possible.
I send mr.Lester a text back saying to call me back when he had a chance so he can explain to me what append and see what other options we had,he never did.
Next day on Tuesday I call hem again 3 times he never answered the call until I call hem later that day from a different phone number he told me around 11 am on that Tuesday that he had a client that he will call me soon has he was done to talk to the financial guy to have info. He never did around 5 or 6 that day call hem from a different number again he answered and told me that he was supposedly on the last part with the clients (wow it took hem 6 hrs) he did not call me again (very frustrating and disappointed from hem)
So I call the Sales Manager Mr.Mike Ross he returned my call about a day and half after talk to me He said the same that he was going to see how he could find out and help me. Wow and quest what again it's been about a week and I haven't received a call from hem either.
This it's a complete disappointment especially when they make over $46,000 thousand dollars from me and my brother last year. Make me fell like a client that if you can take the advantage of making money fast and have a good sale you will pretend that you are on your best interest of helping other wise you're staff I quest don't care of that business.

Very friendly and no game playing here. Would highly recommend this location.

As with most dealerships, the prices are high. But the work is good. Friendly staff.

Great service, very clean, helpful staff, our salesman was awesome went the extra mile for us.

Good prices and facilities to buy cars and trucks, your seller Leo Chavolla Biena customer service

You guys absolutely over did your AD campaign with YouTube! My God they pop up so much it's ridiculously overwhelming.

Took truck to service the auto consultant acted pretty unprofessional and rude had no one to attend me had to literally go look for someone not a good place to do business at all

Bought my Rav 4 there and love it. If you need your car worked on ask for Blake PATTERSON in the Service Dept.

Great atmosphere and very knowledgeable employees. Purchased a new vehicle with no pressure. Overall a great experience. I highly recommend this place.

Had a great experience at Jerry Durant in Weatherford. I could not aske for a better salesman then Todd Coleman. If anyone is thinking of getting a new car. Please contact Todd. He will not only listen to you but treat you like family. The rest of the staff there is great too.

Lied about helping people get into a vehicle!! I don't trust this company.

David Antwiler is the best car salesman! Contact him for help!

Best car buying experience of my life! No pressure, no mind games, no shenanigans... WELL WORTH the drive!

Far from experts at the Granbury location. Took my Buick to get the turn signal fixed. When they were done with it, it cost me 650 dollars. Drove it home it had the same problem, it would not cancel. Took it back several times and they pushed me on down the highway. I would not suggest taking your car or truck there

Terrible. Misleading. Absolutely the worst experience I've had attempting to buy a car.

Straight up with no misrepresentation. This is the place to purchase a new car. What they say is gold.

didn't seem interested since I wanted to know how much my trading was worth

Always pleassnt.sales and service Department are always freindly and take care of you. Representatives are freindly and Courteous.

Love the customer service I always get from here!! Collin is the best!!

Josh in the Chevrolet Service Center is the BEST! He is always so helpful and friendly. He even has a good sense of humor! I am very thankful to have him as my service writer!

poor used sales personal. just bought a lemon from this dealership!!! very unhappy. just bought a 32k vehicle and I have a 9800 bill I have to pay just to use it.

The area was clean and picked up. I did not like the new waiting room as much as the old one. This area is very broken up and hard to find the coffee machine.

Amazing service thanks to Josh who got me a new tire on warranty!!!! Horrible day but great ending thanks hyaundi dealership I appreciate it!!!

Absolutely horrible, not willing to work anything out to make a deal. They try to low ball trade ins and expect you to do it. Before I went in I tried to do an online buy and couldn't get anyone to call me or even email me back. Horrible place

I went to get new keys made for the car I just bought last night and was told he needed the VIN so I came home to get it. Now I have to go back in the morning so they have the correct key code to make the right keys so I'm driving back tomorrow

A revolutionary auto dealer. The concept; Provide first class maintenance service and your customers will be walking around your showroom every couple if months. Why is this not the norm?! Dee is an awesome service advisor.

This place is always great about helping you out the best way they can and in a timely matter.

Same place. Different name. Same great people. Caring, top notch people. In sales and service I have been treated with great care and respect. They have knowledgeable, caring sales professionals. Mine is James Jenkins. Have bought 3 vehicles from this man, and will again.

Emmission issue took in for service and am using a loan vechile

I just left the service department with an almost flat tire after being hit with an unexpected charge. I went across the street and aired up my own tire. This was one of many second chances. Definitely the last

Hands down the best time I ever had buying a truck! Very honest and straightforward, played no games and left with a GREAT deal. Thx to Tim T