Shout out to Bill S. He's the best car salesman I've ever met. Very knowledgeable and not pushy. He's straight to the point. He checks on us to make sure that the car is alright days after we got the car. The car's name is "sportie" in case you're wondering.
The Honda Service Center is wonderful. I am always extremely satisfied with the work that they do.
Excellent service, knowledgeable staff, friendly,and good prices.
Awsome people. Best prices. One of the few honest dealers in the area. A rare thing to see. And I'm confident they have given out the best prices in town. Nothing bad to say.
Disappointed that Tom in the service department never phone me back regarding a free oil change that was given to me by tameroff.dealership. I felt he blew me off. Not sure if I want to bring my Honda in for service due to this. I did receive that Free oil change after bringing it in on the day the oil change was scheduled.
On trade in proposals given, watch when the salesman gives you a quote on your trade in as for me on the proposal paperwork given, they lump the trade in $ with the Nissan Rebate $ thus lowering the $ amount really given for your trade in. Then on the Purchase Agreement to finalize the transaction, the trade in lowered $ and Nissan Rebate $ are broken out on separate lines. For me (as an example): Proposal line for trade in was $7,000 which is what they said they would give me for my vehicle and then on the Purchase Agreement the trade in was $5,250 and the Nissan Rebate was $1,750. I use to trust Jeffrey Nissan since 1998, but will not ever go back there again.
I made an appointment and arrived but no one knew about my appointment. They had me sit down with Sam. I asked for financing options and told him the car I was there to look at. After sitting and speaking with him for 5 min he asked my name and then told me my appointment was with someone named Luigi and moved me to his desk. I then had to re-explain everything and they didn t have the car ready that I wanted to see even tho I was told when setting the appointment it would be. After asking a few times for financing options I gave up because Luigi did not seem to want to discuss what financing options they had. I then test drove the car out of courtesy even tho I was aggravated at this point. The car was not to my liking and I decided not to purchase it. When I came back from driving it to inform Luigi that I was going to continue searching, he very rudely asked me what I expected to get for that price. I will NOT ever return to this dealership.
They were honest about everything and I appreciated it got my air bag recall taken care of on the new Honda. Thank you
I never have to wait for oil change more then 40 min of that ! Amazing job they do there !!!
The service people were polite, attentive and diagnosed my problem accurately and quickly. They let me use my coupon which was on their website and that saved me $10. The courtesy van gave me a ride to work. I also like the complimentary car wash. I have no complaints!
Didnt buy, but had an excellent test drive experience. Zero pressure.
This is my go to dealership!! I love this place the service is superb the salesmen are not pushy or overbearing they are the most helpful And if I must add Mr. Walter Reed is Super professional very informative and just a joy to do business with. I would definitely recommend and have this dealership to all my friends and family
i take my car to here to get service anytime it needs it. friendly staff. make an appointment, it will make your life easier.
Dave Vallee is the best. Thanks for selling Mitchell such an awesome first car. I will recommend you and Jeffrey Automotive to all my friends.
They always take good care of
My car.
Great team of associates across the board. From sales, service and body shop. Will be a customer for the foreseeable future.
My daughter had her 2018 Nissan Kick to have the oil changed. The appointment was scheduled for Saturday 3.16.19. It was completed within an hour it was washed and vacuumed and free for the first oil change.
I drove in when wind chill temps were extremely dangerous because my tire gauge on my dashboard light came on. I was delighted to see a familiar face. He filled my 4 tires and informed me they should be at level 35 in cold weather. He's a Sr. Caucasian man very experienced in the field I believed him. I asked him to reset the dashboard he told me when I drive it automatically resets. Then in a low distressful voice somewhat agitated he said good luck and closed my door. I drove a day the gauge did not reset my daughter said it should. So yesterday a day later I went back and a tall humble kind African American gentleman came to assist me. I explained the gauge did not reset. I told him the man filled tires to 35. He said they were supposed to be 38-40. So he filled them for me. Then I saw the man from the day before in the bet and heard him say " I don't care I think she should take the stand, she didn't save. Dave". The man assisting me finished said it will reset when you drive. I left. Within a few blocks it reset. The Caucasian man obviously thinks I am someone he knows and meant to hurt me for not helping his friend Dave. He did something very unprofessional and personal and potentionall dangerous for me on a day when temps outside were so dangerously cold. He doesn't know if I have roadside service, an active functioning phone, or family. I could have gotten a flat anywhere but home. Alarming!
The best Honda/Acura dealer I've been to. The staff is extremely friendly. Lounge is amazing too.
Had a part painted. Took a bit longer for then to get it done than they said, but it came out great looking and under quote!
Staff was friendly and service was ok. It was clean and empty. The other Acura dealers offered refreshments and seemed to be a bit busier.
More expensive cars that you can easily get at a great price at Friendly Honda.
Amazing staff and professional people. Ty Eric for helping and answering all needed questions. Nihad Okanovic
Have been a customer since 2003, and everything I need is taking care as it's a priority for them with great joy.
Courteous and fast service. I appreciate the shuttle service, I don't have to languish in the waiting room. I'm a loyal customer.
I went for a oil change and they usually provide a inspection and car wash and that was not done. If I wanted a plain oil change I could have went to a Uncle Ed or something. If I give you my business at least "Be Consistent "!
Service department is always friendly, my car is always clean after being serviced
The WORST experience I have ever had with a car dealership. I found the vehicle I wanted online, completed the application and went the next day to test drive it. The test drive was great and I loved the car. The man I was dealing with, Luigi, found a bank to finance me and I put $500 down and was told to come the next day to put the rest of the payment down when I picked it up to take home. The next morning I received a call telling me that I had to wait 3 days to pick it up because the AC was all of the sudden not working. I called the morning of the day I was due to pick it up and spoke to Luigi, who stated he d check in with the shop and call me back. I never received a call back so I went up to the dealership, where I was informed they now wanted almost half down on the vehicle after having to fix the AC. There was also now an issue with the bank that approved me, and the issue was due to the fact they typed in my name and other information incorrectly. They admitted they list all of their vehicles before completing a check of the vehicle and before knowing if it needed any work done to it. For some reason the repair to the AC that worked when I test drove it, was now causing the down payment to be doubled. They offered a damaged kia with 50k more miles at the same price to replace the vehicle I had already picked out and put a down payment on. I chose to withdraw my down payment and waited over half an hour for Luigi to return with my receipt for the refund. The man had the nerve to come back with boxes of ice cream in his hands and blame the computers for taking so long. He also had another customers paperwork in hand to complete their purchase. It was very obvious that they did not want me to purchase the specific vehicle that I had chosen and had realized they could sell it for more. Absolute TRASH business and customer service. I went to Crest Lincoln and had an AMAZING experience with the staff there and left with no issue with exactly what I was looking for. 0/10 would recommend this dealership, or any of the other lots they own.
Great service department. Very friendly and helpful. Wish I could say the same for their sales department
I only took someone there but I did find the place to be clean and very pleasing to the eyes and they do have good coffee
A one SERVICE my Kia need air in my tire then he fine that something was in the tire in my right rear tire and they to care it. They plugged the tire.and ck the tires to make sure no more leaks in all tires this is why i give them AAAAA+
Very polite service people. Very clean work area. Comfortable waiting area. Coffee available. Work done when promised.
I had a really great experience at Jeffrey automotive! They were friendly and helped me find the right car at the right price!
I always am well taken care of at this facility. The guys working in the repair shop are pleasant and helpful. There is a lounge to read to daily paper, a coffee bar, and a tv to watch. When the phone is answered, the voice at the other end is pleasant and reassuring. I definitely have not complaints about the Honda service.
I went to have my Civic serviced. It was beyond repair. The friendly staff helped me get financing and I was able to purchase a new Honda Fit!
I bought a used car from here about a month ago. The buying experience was quite bad with my name being misspelled on the title and the car being filthy on the day I came to pick it up, but they corrected the issues, everyone makes mistakes. Recently the car was leaking fluid, and I took it to a certified dealer closer to my house. The leak was caused by poor work done by Jeffrey Automotive, and the other dealership gave me proof in order to get a reimbursement. I spoke on the phone with management, and they argued with me rather than seek to resolve the issue.
From my experience, this dealership seems very sloppy and unprofessional.
Very friendly!! Gloria is the Best!!! Advanced tech make a buying cars so easy!!
I feel as if I didn't matter! I submitted an application to purchase a car on 05/28/20 and on 06/04/20 they still hadn't returned my 23 calls, and 3 messages (according to my call history). Thanks to Jennifer (who was great) I finally spoke with someone and he had the nerve to say it was sold a few days ago. That's strange because when I called Monday begging to check on my progress for the 18th time, she said it was still available. At which I requested to put a deposit down to coincide with the app to show my interest. Still no return call!!! He also had the nerve to say "I'll keep you in mind if another vehicle in that price range becomes available." I can't get you to return a call, and you never spoke to me so how do you know what my price range is!!! I've never worked so hard to patronize a business!!! I should not have to either!!!
Very nice waiting room and they got the job done pretty fast
I've been to a lot of body shops and this one is the first one that didn't give me the run around. Service was done on time and the craftsmanship was outstanding
I like their service. They fixed my Honda Civic imbalance issue. Nice waiting room with free coffee and hot beverages!
Very nice lot friendly service willing to help in every way possible to include pricing only downside is after our repairs there are still issues so it seems as though they did not thoroughly check it
Gil helped take care of our AC repairs well under the estimate, and completed within one morning. First class all the way!
My experience at Jeffrey Nissan was very very good the people were polite and professional thank you
Well I feel quite disrespected after my most recent visit to Jeffrey Auto. I figured I d try seeing sales rep Gloria Hawkins who financed a lease a few years ago under my mom s name. It was a complete waste of time. I asked in the beginning if she thought it would be a waste of time to be up front with me since I knew I had challenged credit (544 credit score). But I ve heard Honda finance allows some 530+ scores. I had money to put down and good income. I m there for over 2 hrs. She ACTS like she s communicating with the finance company. But as I later found out, that obviously wasn t true. I knew something was up when she actually was encouraging me to go to the dealership in Ann Arbor that I told her at 3:30 I had a 6:30 appt with. By the time to finished ACTING like she was trying to work out a deal for me, and said I ll call you in the morning after trying some other banks for a used car at best, it was already going on 6:30. I went up the street to Summit Place Kia East (should have gone there first) and they could tell I looked defeated. I was on the brink of crying as I was made to feel shamed about my credit situation at Jeffrey Honda. I mean Gloria even asked if I can get a co-signer. Well, after only about an 1 1/2 hr, I drove off in a brand NEW Kia with only $500 down and affordable monthly note. I was told up front by sales rep, Gloria Hawkins couldn t have run anything through the bank because there were no signs of an inquiry; she just said she did after seeing my credit score. When my sales rep Steve Gorgen ( go see him, he s great) was walking back to desk after ACTUALLY submitting to the banks, I was immediately getting credit alerts that I usually get from creditsesame showing the 8 banks he submitted to. Within not even 20 min, he cane back and shook my hand and said I told you you d be driving away in a brand new car tonight. I was speechless and elated to say the least. He got it done as promised and made me feel at ease and not shamed about my credit. Oh, and he worked it out despite having a 2012 Honda Accord trade in with $2,467 in negative equity all for $500 down, no co-signer. Don t go to Jeffrey Auto if your credit is less than stellar or you will be shamed, disrespected and lied to. Especially DON T SEE GLORIA HAWKINS. I refuse to do business with people who treat people the way I was treated. So as my score. continues to climb since I ve been restoring my credit, I will be a faithful Summit Kia East customer. Jeffrey Honda and Gloria Hawkins can go to H***.
Mark Calderon Odom the service advisor was great. Just bought the car a couple of months ago and the transmission is slipping all over the place. We are taking it in for service next week stay tuned. Hoping for a good outcome. Thanks Mark
I was look to get a recall air bag fix on my off day happen to call them after calling the number for the recall air bags for Nissan. They said they could get me in today if I get there by 4 pm. So kool I said I got dress when there the service advisor was friendly and helpful got my info. and car info. fast. He got my car in to the bay to do the recall and I ask if he can do a quick check of my car for anything else. I waited about 45 mins though for them to tell me that they could not do my recall today and that the parts have to be ordered. Sad but I guess I have to come back on another off day which I work six days a week and rarely get off days. Positive was the service writer, the free cell charging station, coffee, and the complementary car wash they gave my car. Just wish I could have got it done that day but it my fault for not setting things up for it.
If the part didn't come from the factory they are going to tell you it doesn't fit
Definitely appreciate this place, staff is always professional and friendly. Like family, they got your back
Bob fulgenzi....the best mechanic!!! He took care of my moms car till she passed away. No one better than Bobby!!!!
Great sale prices! Check here first, before going somewhere else!
Service department is exceptionally helpful. Very clear and direct about needs and cost. Extremely helpful and friendly.
Went for oil change. Staff friendly. Was there 30 min. Get coupons online to save money. You can make your appointment online.
They were very courteous.and very helpful through the whole process thank you very much
I had the most wonderful experience at Nissan Jeffery dealership. The sales man Don was very professional courteous and informative. I appreciate the experience I had with the car I purchase. I will return and I highly recommend this dealership to all those who are interested in a great car deal. I am looking forward to a great relationship with Nissan.
Sincerely
Janice Whitfield
