Was an average to nice room, buffet options were very good.
Giving one star as i have bites all over my body after the nights i stayed and can only imagine the kinds of bugs they have in the rooms.
Awesome buffet breakfast, great variety and lovely food. Good rooms, clean and roomy enough. Staff very polite and friendly. Ideal central location. This will be my go to now, whenever going to Wellington
Our ferry from Picton arrived very late and we got to the hotel at 2am. The staff here were very gracious and helpful with a late check out and taking care of the car.
The room and facilities were great for the price. Very handy to the city
Thanks James Cook.
Best things about the place - Great location! So easy to catch public transport and close to heaps of places, tourist attraction and shops. Really good how there were two entrances to the hotel, one on The Terrace and one on Lambton Quay. Friendly service, beds and pillows are so comfortable, buffet breakfast was a definite highlight. The room was also very clean. Check in and check out was a breeze - nice we could check in early as our room was ready. During check out, we could store our luggage at reception as well which was helpful as we were still exploring and had a late flight. Juan was nice to deal with at reception and that was both during check in and check out.
Things that weren't so amazing - dinner menu in Whitby's is pretty average, we had the burger and there was no sauce on it at all which made it a bit dry to eat (but the chips it came with were amazing), our room wasn't very sound proof - you can hear people outside in the corridor and in the rooms next door as well. The bins provided didn't have bags/liners in them and we found the bathrooms a little dated.
A grand old gentleman! Modern in the background but with all the features of olde world brass and wood in the forefront. The staff are friendly, efficient and knowledgeable. High tea was another unexpected pleasure, and you can definitely dress for it!
The service was superb and the helpfulness of the staff was top notch. The room was clean and what we had expected! Absolutely stay again!
Great location for events in town. Rooms looking a little tired but comfortable bed and good shower.
Stayed for our 10th wedding anniversary. Comfortable refurbished room. Friendly, helpful staff. Location is close to waterfront restaurants and bars. In-room wifi was good. We booked the Grand Occasion package from the hotel website which included a bottle of bubbly, buffet breakfast, parking and 1pm checkout.
The only negative was noise from people in the hallway in the middle of the night.
Loved it and we will be back!
Always love staying here. Immaculate, fantastic service, great people to deal with
Decent place to stay in the central city. Check in and out efficient and friendly.
Breakfast restaurant a bit over priced and some hot items on the tough to cut side of cooking / warming.
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