Best things about the place - Great location! So e...

Best things about the place - Great location! So easy to catch public transport and close to heaps of places, tourist attraction and shops. Really good how there were two entrances to the hotel, one on The Terrace and one on Lambton Quay. Friendly service, beds and pillows are so comfortable, buffet breakfast was a definite highlight. The room was also very clean. Check in and check out was a breeze - nice we could check in early as our room was ready. During check out, we could store our luggage at reception as well which was helpful as we were still exploring and had a late flight. Juan was nice to deal with at reception and that was both during check in and check out.

Things that weren't so amazing - dinner menu in Whitby's is pretty average, we had the burger and there was no sauce on it at all which made it a bit dry to eat (but the chips it came with were amazing), our room wasn't very sound proof - you can hear people outside in the corridor and in the rooms next door as well. The bins provided didn't have bags/liners in them and we found the bathrooms a little dated.