Jakala Review

Bad !!! Joined A2A offer with Amazon voucher. more than 6 months passed and no vouchers received. Urge, but nothing !!! Scandal!!!

".... The prizes will be sent, only within the national territory, by the delegated company
Jakala S.p.A., within 180 days from the request ...... "

The user created with the Vodafone Happy Black code is ALWAYS NOT ACTIVE

A reality designed and desired to represent both beauty and modern efficiency. Compliments.

Very efficient courtesy service ... But often it is not clear that it must give feedback ... They have another number to which you must call ...

Very efficient service. It is not a place to visit but an internet booking service

Bad experience with JAKALA. Since November 2019 I have been waiting for my order and no one gives me an answer, I called I wrote mail but nothing to do. I gave the cancellation and still nothing. NOT RECOMMENDED AS A SELLER

Extremely stressful work environment, very few opportunities for professional growth and mediocre projects, I wouldn't go back for anything in the world!

No one knows anything about my delivery and they continue to give me the same phone numbers by passing the ball between them without ever giving concrete answers.

Purchased a smartphone via bank and for 3 days I still await information on shipping the product

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From 2 to 1 star, no communication regarding my order. Customer service reports different information at every contact. Send 3 emails without success, SHAME!

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After 20 days they tell me that the product is shipping, obviously tracking not yet available after 72 working hours ... Arrived today

Ordered smartwatch for Christmas gift on December 8th through Intense. To date, after several phone calls I know only that they sent it on 21 (so they say) but we do not know where it is now. Maybe it becomes the Easter present. Bad.
In the end I canceled the order because today they still do not know where the package is finished. Service to forget. You see to change things or change jobs that maybe it's better.

They handed me a defective product and they didn't take it back.
Usually unloads barrel!

I have some dishes that I state, are the result of collecting points. On the clearly legible box ... 100 years of Italian history.
Too bad they are made in China.
I cannot say about the quality but it is out of place to refer to Italy for a product that is not Italian !!!

Book a pizzeria with the Circuit x2 three times and cancel the booking at all times. Since it seemed strange to me that during the week it was all occupied, I called the pizzeria and they told me that they had never received the reservation, so it is Jakala who cancels the reservation without reason; practically it is not possible to collect the gift. bad

1 star (undeserved!). My father won a Samsung Galaxy A7 phone on 27/12/2018 through the Intesa Reward competition (run by Jakala). To get the prize you had to confirm an email that should have sent soon after, never arrived!
After having called the call center more than 15 times and contacted our manager (who worked very hard, but in vain), today, 21/02/2019, we were told that "the win was not approved (by us) , the latter has been canceled ". But if you do not send us the email, how can we confirm it ??? The call center apparently has no supervisors, nobody passes us who can solve the thing.
it's a shame!
Then they say that Customer Care is their main concern! But please!

I delete my review for an update ... from 1 star to 4 since the company was serious about calling me back and immediately booking a delivery via SDA the next day ...
After several problems and a stock, they eventually took responsibility and solved the problem

A band of amateurs in distress ... I made a purchase through Intesa San Paolo and after about 15 days without receiving any type of communication from Jakala I contacted them and I heard that they knew nothing about it.
However, magically, as soon as I provided them with the order number that appeared to me from the bank app, the answer changed to: "there was a mistake, we open a report and we will let them know".
I had to trust the online reviews ... first and last time with incompetents of this kind and I hope that Intesa San Paolo will close the collaboration soon, looking for a partner of equal reach.

The connection with their platform is not always available to the customer. The booking is always slow
For hotels, managers prefer not to give platform.ma. priority to regular customers

after repeated complaints also from the vodaphone operators I find myself reduced the 3000 points without being able to access the service .. I have complained .. but everything is silent .. within 3 working days have passed 10 ... good!

I am thrilled that a bank as intended relies on this company that does not have the slightest organization and quality in managing the services under management.
In my case I have never seen the gift delivered to me by agreement because it was reported to me that it was sent to a non-profit organization.
Following my report, I waited more than a month, in which I was repeated that the practice was open and they had to check, to hear me say the same thing.
But do you know how to work?

Fantastic, modern and bright offices.
Good and nice professionals.

Based on my personal experience, nowadays, in 2019, waiting 10 days for a shipment, for a product worth 600 euros is SIMPLY CRAZY.
Not recommended, to be avoided.

Too bad I can't give zero stars, I ordered dinner for 2 and the confirmation and code never arrived, but my points have been deducted. Then I ordered a completely PIECE diffuser !!!! Are you kidding ??????

In Milan there are a lot of counseling agencies, and many are very good indeed unfortunate that this is not really the case. I really had a bad experience about, book a service and two days of delivery they do not even know what to do ... boh I have no words. Goodbye

Finally they contacted us to solve (I hope) our problem. for this I increased by one star. I wait to check the total resolution to increase the rating

I purchased a product through a promotion of the Intesa Sanpaolo bank on September 21st. Before making the purchase I had checked the delivery times by phone and had answered 4-10 working days and until now I received nothing.
They shipped the product after a month from the purchase, and they sent me the traceability of the product that is non-existent. The product arrived after a precise month but the invoice is missing for the guarantee I requested via email but nobody contacted me.

VERY NEGATIVE MY EXPERIENCE, IF IT WAS POSSIBLE TO GIVE THE STARS IN LESS, MADE THE FINANCING ON THE SITE INTESA SAN PAOLO FOR THE PURCHASE OF A WASHING MACHINE, THEY RECEIVED THE PAYMENT ON 30/10 STILL TODAY (14/11) THE PRODUCT IS NOT BEFORE SHIPPED, I SPEAKED WITH THE ASSISTANCE AND I HAVE BEEN SAID IN DEPARTURE THAT THE TIMING IS FROM 5-10 WORKING DAYS. TOMORROW STARTED THE FIRST RATE, I PAY SOMETHING THAT PHYSICALLY I HAVE (THE DETERMINATION OF THE HEAD OF SAFE FINANCIAL GUARD) AFTER SPEAKING DIFFERENT TIMES WITH THE ASSISTANCE OF SERIOUS JAKALA AND I HAVE MADE ARRAY HAVE CHANGED THE TIMING OF THE DELIVERY TO ARRIVE 30 DAYS. AN ABSOLUTE THING ........ I DO NOT REALLY WORDS, WAITING FOR AN ANSWER ...... STRONGLY UNVIOUSLY !!

I went for a consultancy for my company, but the climate was that of a simple outlet for bottoms. I wonder there will still be a serious company in Milan?

I have no words to express how 1 wellfare prize, which should improve the quality of life, be rendered 1 jakala handicap and its daunting services ... days of vacation or shopping at the supermarket subject to their timing of supply of the vouchers and not from the less heavy day for the office or for my hunger? buy from private 1 credit on amazon need of 3 min ... with them to manage the funds there should have reasonably wanted 10 min ... 15? not up to 5 days..I'm buying 1 share? Meanwhile, tomorrow, Friday, I do not go to the spa because I made the request on Monday ... which then also had me issued today the tiket, which will arrive when it will no longer be needed, probably I would not have found a place big mess and awkward call center

Bad, call and give us pointless directions. biblical delivery times. Highly discouraged

I also ordered the Berkel knives with the promotion of Winday, I trusted the brand and the Wind / 3, the knives that are only BERKEL BRANDED are of very bad quality, they arrive in a jakala box where there is no certificate of authenticity. Do not trust this company and I advise Wind to withdraw from the contract because it does nothing but ruin its BRAND REPUTATION.

Can someone get in touch with this company to solve a problem due to their "circuitiperdue" site? Who can I contact? Thank you.

Complete disappointment on the Data Science consulting side, really not very competent despite the fact that they are highly professionalized.
Never again thanks's better to Milan

Purchased product through the portal of Intesa S. Paolo, I make use of the right of withdrawal within the terms provided by law, for my fault I have not read all the regulation where, there is the clause that, if the product is opened you can no longer withdraw , I realize this only after their communication of refusal. I do my fault, what is serious that still today the product after paying for it has not yet been returned to me. Well purchased on December 12th received on January 2nd 2020 shipped for withdrawal on 1/13/2020 to date product paid and not returned. many reminder emails where I request the return at my expense. Today the latest report .. on the yakala portal. I hope that everything will be resolved as soon as possible.

Purchased from Jakala through the Winday program a set of Berkel brand knives. As soon as we arrived we immediately noticed the very low quality of the product. I contacted Berkel directly, who confirmed that this product is not produced by them but only the brand is applied to us. The Jakala company responds to the return request without any interest in customer satisfaction, and furthermore the return shipment would have been at my expense, which made it senseless to return the product. Other than offers, just money wasted for a chinoiserie !!!

Personnel inconclusive waiting times from third world absent information you must always call you and sweet bottom you are also wrong the delivery address and it is not finished yet, hopefully good.
Give 1 star is too much I have called several times to ask if they have communicated to those who deliver the packages the right address they say everything is done and it's all fake but they are not ashamed

I received a bad service, extremely rude the Head that I spoke to the other day. I don't think I'll go back again

I had problems with access, I was contacted by customer service, and I can only give 5 stars !!!

I won an award with the Intesa Sanpaolo competition. It was delivered in a few days. For me they were efficient.

I made a loan with Intesa San Paolo to get a Tablet. Not seeing the article arrive after more than a month, I called several times and was told, before it was sent, then it was not. In practice it seems that the call-center gives embarrassed random responses. Only in the last days, after several grievances, I found an attendant who took care of the problem and in less than a day the tablet arrived. The company therefore has 2 stars, while the last call center operator deserves 5 stars. Ultimately I give 3 stars.

Typical consultancy firm with no smoking and no roast ... do not be taken for a ride by these coats.

I sent 2 e-mails to assistance x an error made at the time of registration and I never received a reply

I put a star because less is not possible ... service really poor and slow, I took a cellphone through the Mediolanum of which I am a customer on 19 January, and arrived today, nonostane gave the delivery in seven working days ... the other without even warning that it was in delivery today .... really a scandal as a service

I had problems with circuits for 2. They called me back giving me the right information. Thank you

Ordered iPhone 11 pro max 256 gb through Mediolanum, day 15 April.I am looking for the company on Google that wrote me once the order was received and the world collapses on me all negative comments ... who waited two months, who a month ... now resigned I expect it towards the end of May .... but this morning the courier knocked me I could not believe it 5 WORKING DAYS THE MOBILE PHONE WAS FROM ME! Well done !!!
I would also add that I contacted their customer service a few times and they always responded promptly and politely.

I honestly do not understand why serious companies with an excellent reputation decide to rely on this company which, clearly, is unable to maintain at least a minimum level of service

I bought a scooter on the intended site. Arrived at a location of the wrong dealer.
Unfortunately, being intermediaries do not have evidence that the material is or will not be sent to the right place. However, with a little 'patience respond and recall.
Now I have to wait for Piaggio to call the dealer and the problem is resolved downstream.

Update:
It's been another week and although I have unfortunately not just called and wrote the motorbike did not arrive at the correct location but I have not had any feedback.

You can not even understand if at this point I am bound by the purchase.
Does it seem normal?

Bad, bad, bad service. I purchased a Liberty 125 through Intesa in mid-October. Expected delivery between a minimum of 15 and a maximum of 30 days. It's been 2 and a half months and not even the shadow of the scooter. I call the various switchboards and have no information. The answer is always "the practice is under management". A shame...

ordered an award via the payback catalog for more than two months. despite numerous reminders, the partner in question and payback started working to solve the problem. I will wait a few more days and then I will provide otherwise. based on my experience, I strongly advise against it.

It's disgusting I try to contact them nothing I got 4 glass bowls, 3 out of 4 routes

I bought a Samsung dryer from the Banca Intesa website on December 10th, when they left on December 21st they left me nothing, they made my wife sign only for the product if it was intact. Start-up but does not heat up. Called the Samsung technician (apart he asked me for the receipt) but he must even take it away. I called, they tell me they have to do some checks, but I'm still waiting for a non-working product that has never been used and that I'm going to start paying now.

Bad experience. the company manages Cartasi's loyalty rewards. At the end of July they send a loyalty bonus via SDA (Italian post) which of course does not find anyone at the address indicated (editor's note: open until August 4th). Contacted SDA cannot postpone the loyalty rewards unless the sender who tells me Seri Jakala indicates it.
I phone the end of August at the Nichelino headquarters and explain the problem and they tell me to call back at the beginning of September. I call the Nichelino headquarters back in early September and they tell me they have to dispose of many practices like mine to call back in mid-September. At the end of September I recall the headquarters of Nichelino who tells me to call the Milan office. The Milan office tells me to speak with Cartasi.
I feel fooled.
It seems to me that it is a lack of corporate seriousness.
I will definitely write to Cartasi but I think the service rendered is bad,
Emilio Sacchi

I have just received a phone call informing me that tomorrow you will deliver the unfortunately unfinished parcel in August.
I am also pleased to note your answer, a sign of clear attention to the image of professionalism that I am therefore ready to recognize by changing my previous judgment from 1 to 4.

Yours sincerely
Emilio Sacchi

I ordered a smartphone on November 9th and they show me the shipment for December 9th. I have no more 'news I call and for 7 times they make fun of me. To date they still do not give me certain news. Little serious and inadvisable.

I edit the review because finally on the 4th delivery, I received the goods, even after several months, finally intact. I must recognize that the fault is mainly attributed to the transport and with the direct intervention of Foppapedretti, which I thank, they have resolved. Despite everything, I thank the company Seri Jakala for the constant interest and in particular Mrs. Barbara. Just a modest piece of advice to avoid incurring cases like this: better protect the goods being shipped and couriers to recommend respect for the goods.
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I FEEL TAKEN !!!! I still await the goods and undamaged! Crazy!!!
Serious only in name!

I received the goods yesterday regularly paid in July but unfortunately opening the packages I found that both are broken. The note states that for breakages not evident at the time of delivery, a fax must be sent within 8 days of receipt. Which fax? Even searching on the web there is no trace. I believe that the fault is due to the courier who as we know do not take care of the goods they carry. I would like to know now who to contact for the replacement of broken parts. Goods purchased with Unicredit points and Foppapedretti products.

I only spoke by telephone with this company, it seemed to me as competent

We bought a SAMSUNG dryer more than a month ago through Intesa Sanpaolo. After asking the company several times by telephone, two weeks ago, a courier arrived who wanted to deliver the appliance to us on the roadside, without even wanting to collect the used one (as foreseen by the offer we had signed up for).
So we contacted the company which arranged a new delivery with another courier, but the appliance arrived damaged and then the courier took it back.
We are still waiting to be contacted, we strongly advise against it !!!

Purchased S20 + with Intesa Sanpaolo and despite the post-Covid-19 emergency period the shipment was still fast and punctual. Thanks.

I bought a smartphone through the bank intesa san paolo, 6 days have passed and I have not had any news, I tried to contact them by phone but do not provide any useful information. We will see in the next days if there will be developments ...
After several calls I was told that if within 10 working days it is not sent, they will open the reminder ...

I requested the cinemax2 award via payback but when I choose a conventioned cinema and the date tells me that an error occurred and try again later. I tried again but nothing. I have written several times for assistance but I have never received any response and neither can payback solve the problem. IT'S A SHAME!!!!!! I DO NOT RECOMMEND IT ABSOLUTELY !!!! IF YOU HAVE BEEN POSSIBLE, I HAVE CHANGED ZERO STARS !!!!

Totally incapable, communication absent. I ordered a samsung 51 and a samsung smartwatch after a month they only sent me the smartwatch. I call in the office and no one can tell you anything. I still wait for the smartphone you see to send it incompetent or at least give an explanation.

A thousand excuses for mismanagement.
Calls by unqualified personnel ...

They will lose for the delivery of a mobile phone already paid.

And send it with the only carrier that does not guarantee delivery in Italy.

Shame on you

I would add that after the sale of the unit do not deliver sennon invoice to 15th day of the month following receipt of the goods.

This generates nearly a month of non-coverage of theft and damage by the insurance companies may cover the well after the purchase only on receipt of proof.

I think that beyond moral damage, behavior can generate significant economic damage to the buyer.

Even the most unfortunate shop issues immediate invoices.

Today is the 17 th day of the month and there is no invoice shadow despite the request made by email.

Please avoid the usual automatic replies.

My contact details you have them.

Pitiful and formally incorrect behavior towards a customer who has purchased an asset worth more than a thousand euros

Keep away! CROOKS !! Purchase made on 26/02. The material never came. I HAVE MADE IPHONE DISAPPEAR

Friday, December 22nd 2018, solved thanks to my family banker !! Samsung Note9 arrived with Gls and traced back to the tracking of the package only thanks to my Family Banker who has immediately given to do to solicit the gentlemen. In the morning Seri Jakala phoned me to give me the tracking number parcel ... parcel already on the road for two days and on delivery .... wake upviiiiii or hire staff if you are not able to handle shipments under the holiday period !!!!! ! Mobile arrived around noon, mail tracking package arrived in the afternoon ... service anyway bad !!!! You can not send a mail (Samsung) tracking after the package has already been delivered !!!!!! Really absurd and bad service! Banca Mediolanum must be more vigilant with those who work, Samsung for you must wake up and Seri Jakala as well !!!!!!!!!!!!! The service is still bad !!!!!

Still nothing!! Everyone makes a barrel download !! Nobody knows anything. Mediolanum does the financing and does not give you answers. Samsung for you call them every day and they know nothing !!! Sta Seri Jakala does not know anything !! But are not you a little ashamed ??? DO NOT ADHERITE STE CAVOLO DI PROMOZIONI !!! LEAVE LOSS !!! IT WAS BETTER TO TURN A STORE !!!

For the moment, bad service !!! Participated in the promotion with Banca Mediolanum for the purchase with Samsung mobile phone financing. I should have received it within 7 working days as stated by them and written on mail by Samsung for you and I have not received anything yet !!! Plus a gift for Christmas !!! Totally disappointed !!! Bad service both from Mediolanum that this Seri Jakala that should send !!

Bad service and totally inefficient !! Circuits x 2