Jaguar - Land Rover Sacramento Review

No stress/non-pushy sales team. They were patient and friendly. Allowed my bride and I to take our time and look at selections. Were never rushed or "crowded" into a decision.

HIGHLY recommend doing business with this dealership!

Wrestling with color combinations. Website is an excellent help!!

Great cars! And nice staff! We really happy to do business here! recommend them to all!

the salesman(spencer sughrue) that helped me was awesome! really took time to find me what i needed, not what would make him the most money. very helpful and i love my new car. i will always come back to puchase future cars from this dealership because of the great customer service i received.

I live in Portland, OR and was in the market for a specific trim/variant of the Jaguar XE that was not available in the showroom here. After looking at inventories across many dealerships, I found the exact Jaguar I wanted in the inventory at Jaguar Niello in Sacramento. I was very nervous about dealing with an out of state dealership. However, I sent in a web request and was contacted by Maria Contreras.

Maria was fantastic! She was friendly, courteous, prompt and very approachable. Having contacted dealerships across the country and experienced their pushy and disconnected brand of service, dealing with Maria was a pleasure. She provided any information that was asked for and was always accessible via email or on the phone, at one point even on her day off! She offered a a great price even before being asked for discounts and provided very detailed and competent information about if and how the car would be transported. At each point she engaged in open dialogue and never made me feel pressured.

When the time came, she got me in touch with Gina from the finance department who was also very easy to work with. Together they made the out of state buying process very straight forward and employed Angels Moving and DJs Auto Transport to have the car transported to me.

I have been left very impressed by Jaguar Sacramento's commitment to doing high quality business. I will definitely recommend them wholeheartedly to both local and out-of-state customers. Ask for Maria!

Phil at Jaguar Sacramento assisted us in purchasing our 1st Jag. He answered all our questions. I still could not make a decision, that is when he suggested that I drive the vehicle for a few hours to help with my decision. Well that did! I left the owner of a beautiful JAGUAR! Thanks Phil

We had an excellent experience working with JC. We test drove several cars and he went online to find us the exact car we were looking for. No hard sell, but worked very hard for our business. I would highly recommend this dealership.

Great service and didn t try to upsell anything. Also provided us with some great advice for maintenance. Lovin my new car!!! Such a smooth ride and the best part is....it s a 4 cylinder power boost. Great gas economy without giving up the power!!!

I recently bought from Zach at the Niello dealership in Sacramento. After visiting several Land Rover dealerships, I settled on giving my business to Niello based on the interaction I had with Zach. First, he took the time to explain the differences between all models under the Land Rover umbrella. This helped me decide which model would best suite my needs. Next, we determined a pre-owned vehicle was the avenue I would pursue, and Zach got to work emailing me options. After several visits to the dealership to test drive cars (all the while comparing what I was seeing with other dealerships around the state and other used vehicle outlets), I made the decision to purchase my Range Rover Sport. Zach and the finance department took the time to explain the process, my options and even provided me with a fair price for my current vehicle (I also did comparisons on trade in values through other businesses and researched on the internet. They were MORE than fair). Honestly, buying a car is not my favorite activity and it can be very stressful. I now count Zach as a friend and the Niello dealership the same. The service department is helpful and expeditious as well! VERY SATISFIED CUSTOMER HERE!

My mom and dad just bought a new Jaguar from Jaguar Sacramento and my brother and I love it. The whole family LOVES the new Jaguar because it has a great interior, shows you what road you are on, tells you the temp. in the car, and we love how the radio sounds (and the USB ports in the back seat). Thank you Jaguar Sacramento for such a great new car!

I was very impressed with the level of courtesy and professionalism from everyone I interacted with. This was my first purchase at a dealership and was a little timid going in. Whether you are looking for new or used, I would recommend Jaguar Sacramento to any of my friends or family. Thank you all again for an exceptional experience!

Had the worst experience and they don't believe in business had police called on me cause of what I was wondering but had confirmation of delivery but never received it nor could I get the proper help probably cause I walked as well as appearance wasn't good enough I guess

Unlike most car buying experiences, this was an extremely courteous, professional, friendly and accommodating group to work with. I found every member of the team to be exceptional, but I would like to highlight and thank Abe for his welcoming demeanor, patient explanations of the vehicle features and for being an all around great guy to work with. I would highly recommend this dealership if you're in the market for one of these magnificent vehicles.

ALWAYS GET THE BEST DEALS FROM ZACH ON MY NEW JAGUARS........

Always accommodating

Even when I showed up a day early!, they had no loaners, ...no problem, they offered to rent a car or they could get Lyft or uber and they paid without my asking, whisked me to work and offered to pick me up. We are talking that kind of service for free maintenance appointments!. My lease up soon, my spiffy clean ride, since they also detail it gratis, was waiting and a quick no pressure chat with sales to review options, a thank you email before I got back home, details on some potential new rides, trying to save me dough...I could go on. Yes it's a luxury brand, but they go beyond and give car sales a good name. I have purchased 5 cars through Niello, various brands, but always same great service. Super friendly, clean, you can't go wrong. Kudos to the team! From anserwing the phone, having my car out front before I got ther on a busy Thursday, super service reps.
.I could name names, but its everyone.
No I didn't order the trick new XF. They build relationships. I will be back to purchase something when ready. Maybe a new E pace or Range Rover in near future. Or maybe I walk away from lease. No pressure!. Great stuff.

Bought my very first vehicle here last night! Spencer was very helpful and guided me through the process. He kept me updated on cars that came in that might work for me and we found a great pre-owned one. Dan and Gina were also great and answered any questions I had. They helped put me at ease and made sure I felt comfortable with everything before I drove off the lot. They took great care of me! It was a very professional and friendly environment. Come in and ask for Spencer and he will be sure to help you find the perfect car for you too! Thanks, guys!

Excellent service, and the best car buying experience I have ever had, HANDS DOWN! If you're in the search for a vehicle, look no further than Niello Jaguar. My salesman, Franklin was honest, upfront, and was in constant contact during my long distance purchase. Don't Think twice, call Franklin and the Niello team, now!

Great dealership! Franklin is very professional & an excellent salesman. Their service department is the only place I will ever take my jaguar. All staff are easy to work with and friendly.

I was very interested in the Jaguar F-Type coupe so I went to Jaguar Sacramento for a look see. I was able to inspect 3 new F-Types which were on display on my own without any salesman pressure. Two F-Type V6s and one V8. One polaris white, one salsa red and one ebony black with various options. I then walked into the showroom where I introduced myself to Zach Mongston. Zach was very personable and knowledgeable and he did not pressure me into buying a car at all. What a relief! He handed me a brochure and I told him that I would have to do some further investigation before I moved forward. He said that is fine. To give him a call anytime if I wanted a test drive. I called him a week later for a test drive. When I arrived at the dealership this time he took me aside and first gave me a little history of the Jaguar brand and about the F-Type in particular. Then he took me out to the test car and talked about the design of the car. Then he asked me to sit in the passenger seat while he took me for a test ride. He gunned the car so I could see and feel the v6 power. I was hooked. Then he let me take over the driving and I was able to test the car to my satisfaction. He then reviewed the car's functions and optional equipment with me. Then we walked back into the showroom where he offered me a cool bottle of water or a soda if I preferred. It was hot this day! I asked him to help me option out the car of my dreams which he did on his computer. I received the MSRP price and then he offered me a discount on the MSRP price. Again, no pressure to buy. I would highly recommend Zach Mongston if you are ever interested in buying a Jaguar (or Land Rover). He is very customer service oriented. He is the consummate professional and a gud guy!

Freeman is the BEST. Seriously, Freeman delivers above and beyond what you expect from your service department and does it so well he reenforces the quality, brand, and underlying motivation to be a member of the Jaguar family.

The car is why you buy a Jaguar, the service is why you keep coming back.

Purchased a CPO Jaguar awhile back, and every step of the process was low pressure, friendly, and smooth. I wish all dealers could run like this! Brent, my sales guy, was fantastic.

BEST !!!
I was shopping around for a Range Rover from a few different dealerships and Scott stood head an shoulders above the other sales people. He was proactive and took initiative to get me the car I wanted as quickly as possible. I highly recommend these guys and try to work with Scott Johnson.

i was stuck in the middle of no where no jaguar dealer around called two place to get some help livermore jag worthless made me wait almost 2 hours but still no help there called San Francisco jag worse f the worthless no help there as well

so i finally cal was Sacramento jaguar wow wow wow what a help i received from them starting from Shannon to the tech Conner unbelievable customer service number 1 i definitely recommend this Sacramento jaguar real professional an i'll always use this place real pro's here.....

Scott Johnson is a Jaguar master. He made us feel like we were family. 4th Jag bought today from him. Thank you Scott!

Frank is the man to meet! He is extremely helpful and personable and made shopping for a new car a breeze, as well as a fun experience. Frank was very prompt with emails and return calls and was always on top of the process and shipping of the new car. Not only is he a great salesman, but is a guy that you'll consider a friend for a lifetime. I couldn't have hoped for a better consultant to work with than Frank and I look forward to working with him again in the future!

Had a great experience at Jaguar Sacramento. As a young business professional, not all dealers take me serious when I say I'm looking for a new luxury car.I have recently narrowed my choices down to just a few selections from various manufactures, so it became time to start test driving. After having a disrespectful encounter at another local dealer I headed straight down the road to Jaguar Sacramento. I was politely greeted by Mr. John (Sean) Cimiskey. I came to the lot looking to get more information on the Jaguar XJL, and, John, whom goes by Sean, helped me look at a few different models. After walking around some and looking at a few different vehicles, we decided to take the XJL on a test drive. Sean was pleased to take me out in the car and offered great information and knowledge of the vehicle. The overall level of service at Jaguar Sacramento is of the highest caliber. When, after doing all my research I land on the XJL as the vehicle of choice, the purchase will be made here without hesitation.

Neillo Jaguar/Land Rover is like no other dealship. From the moment you step on to the property you are treated like royalty. Low pressure sales people beautiful clean dealership. Their service center is top notch fast honest and reasonably priced. They service both of our Jaguars and we just can not recommend them enough.

Casey is amazing! Super knowledgeable, great personality, easy to talk to... he likely likes long walks on the beach. I feel like everything he told us was helpful and informative.

Service manager Val was very helpful and friendly resolve my car issue in 5 mns thanks for great job and best customer service

I truly appreciate the purchase and delivery service of my vehicle. It started with Mr. Shintaku making arrangements for me to drive an F-Type as a loaner vehicle. I know this is part of the sales process, but it was very much appreciated and ultimately led to the sale. Mr. Giles sold me my prior Jaguar, and now as General Manager he went out of his way to help me purchase the vehicle. He could have directed me to a Sales Guide to negotiate the price, but instead took the time to arrange the sale. I truly appreciate that type of service. I have never purchased an automobile so efficiently with such great service. The personal delivery of my automobile and signing of the documents at my house by Maria was truly impressive. Maria was friendly, personable and a delight through the delivery process. It's a story I will tell my friends, family and colleagues. It's these types of experiences that have made me a repeat Jaguar customer. Thank you to the team at Jaguar Sacramento for making this a memorable experience.

I can't begin to describe the wonderful expierence I had with Jaguar Sacramento. It started the minute I walked in the door, to the the moment the keys were handed over to me by General Manager Daniel Giles. Andrew Clark, their tech specialist, was amazing spending time with me, showing me all the bells and whistles. I wake up up at 1:45 each morning to head into work and anchor the KFBK Morning News, and I can tell you getting up at that time of the "morning," is a lot easier when I look forward to driving into work in my new Jaguar XE. Finally, what sold me on this dealership was the fact that I got to know everyone over several years, and even when I just came by to "look," there was never any pressure to buy. Their "business" really is the business of building relationships. Thank you Daniel, and everyone...my wife and I love our new car.

Loved the experience with Jaguar Sacramento. Tom Gemza, our dealer, went the extra mile and helped us a lot in getting the car we wanted. He even helped us locate a car with all the packages that we asked for, which was real hard to locate, and even delivered the car himself to us. Very much liked the personal touch in his customer service.

This is a real review from a real person: I went there on Presidents Day weekend with a pre-approved loan to buy a Range Rover Evoque, The salesman Zach, is a very fast talker, and trust me he is good at what he does which is deceiving people. When Zach found out that I had a pre-approved loan from Patelco (which means I didn't have to put any money down), he went in cahoots with the finance lady there and overcharged me for the vehicle. I told them not to run my credit because I already have a loan, but she (finance lady) ran it anyway. Now let me state here is that the reason why they run your credit is so that they can go through their own financing partnership with Chase. They will come back and tell you that they found you a better rate but the catch is you have to put money down. In actuality all they're doing is buying down your points which is something anyone can do but it defeats the purpose if your goal is to put no money down, ( mind you that the salesman Zach doesn't get much commission if you don't put money down). Since I didn't agree with their plans they found a way to overcharge me (via some extra fees) so that my loan wouldn't cover the total cost which would again force me to put money down. So I left, they messed up my credit by running it and I left without buying. FYI: I ended up at another dealership, bought a car for the same price and didn't have to put a dime down. Please don't trust these guys, especially when it comes to financing. I would advise anyone to get your own financing before you go and don't give in to there's. If you absolutely have to have a Jaguar, Land or Range Rover, BMW, or Mini coup, DO NOT GO TO NIELLO. Take a trip to the Bay Area and buy there, you will find better deals, greater selection, and better service. BEWARE!

Loved working with Zach, what a guy. Helped me with everything possible and did his best always. I truly appreciated the service i was given as a customer.

Just got an F-Pace from Sac, Jaguar.
Thank you Daniel Giles, the GM, and the wonderful team you ve put together. My salesman Tom Gemza did a great job taking care me! I highly recommend these guys to whomever is looking for a Jaguar.

I haven't even got the car yet and I like these guys compared to other dealerships on my big car search even if I dont get the car these guys customer service are the best I've seen yet very down to earth and cool I give em 6 stars that's my word!

I just had the BEST car buying experience I've ever had! My car got totaled last week so I suddenly need to research and purchase something to get around in. I stopped in to the Fulton Ave Niello Jaguar dealership and was greeted warmly by the staff. My sales advisor was JC Miller - he was so amazing! I had no idea what I wanted or could afford. He helped me narrow it down to a few cars and get a very good deal. There was no pressure at all; just helpfulness, kindness and respectfulness in all parts of the process.

Gina was my finance contact; she was amazing as well! I will never shop for a car anywhere else after this experience. Thank you Rick Niello for creating a wonderful environment that allows your staff to treat customers so well!! My sincerest Thank You!!

Great service department but got the feeling I was not welcomed while I was waiting for my ride in the lot when. Dropping off my car, I said good morning to what seemed the manager or a sales guy but he seemed bothered that I was there and didn't respond.

Recently bought a new F[Type which I am very happy with. The sale was a little more complicated than usual because I was an out-of state purchaser, but the the sales advisor J. C. Miller, and the finance director Gina Parr went out of their way to deliver exceptional service during the sale, as well as followup with my later questions. I would happily recommend Niello Jaguar.

First class service for the car my passing dad left me. Freeman made our visit pleasurable, & he was very professional.

Just purchased an F-Type from Scott, he is always great to deal with and the dealership has always treated us great.

It's a Jaguar dealership, so it's what you would expect

Was surprised at the new car service !! Went to look st the new cars and no one came out to ask if we needed help !! Left and ended up purchasing a new Audi !! Jaguar's loss !!!

Had my car in many times got the car back started having problems been calling and emailing since Nov 6 2020 it's now Dec 6th 2020 not one person has called me back I left 3 voicemails alone today I'm going to file a complaint with the BBB

Just bought our 1st Jaguar XJ from salesman Neil had the best service ever. Daniel the Sales Manager was so nice and so very helpful. We will defiantly be buying our next car here.
Rhonda Hiatt-Duppman

Had a very smooth experience purchasing a new I-PACE here. We worked with Abe and he was knowledgeable and responsive, and even went as far as to follow up after the sale on several occassions. We'd buy here again!