Jade Garden Restaurant Review

This place is amazing. All the food is delicious, reasonably priced, and it's open late. Offers authentic Chinese dishes and American favorites.

Gets really busy on Sunday. Come as early as possible. Their dim sum is pretty great.

Our favorite place for dim sum. The food is delicious.

Not the best nor the worst dim sum I've ever had. Would recommend you know what dim sum you like otherwise they'll push the more generic things like chow neon and fried rice on you.

Great place for dim sum! Fast service & great quality food.

We waited for 40 mins for our takeout food because we were told that the shrimp dumplings weren't ready yet. Apparently they didn't even put our order in after we paid... we wasted 40 mins during lunch time and now we have to find a place that's open. They should have offered to give us the food for free or at least give us a partial refund and escalate our order. I can let go the fact that they were busy and accidentally didn't put our order in. BUT the fact they didn't offer compensation for our wasted time due to their mistake is not acceptable. We came all the way from Lynnwood to show support for our local businesses due to COVID but I'm just disappointed by their service.

Review Type / Casual Dining (Grade 1~5)

1. Atmosphere
- Server Professionalism: 2
- Interior Design: 2
- Menu Design: 3
- Hygiene: 2

2. Food
- Serve Speed: 1
- Food Quality: 3
- Taste: 3

3. Price Overall: $$$$

I usually come here for my dimsum fix. Be prepared to wait about half an hour if you're here at 10am on a weekend though.

Everything was very delicious! !! !! I ordered 3 types. One is $ 5.5. The fried food has scallops and shrimp inside, seaweed and yuba? It is fried with something like. it's the best.

Went for lunch, food was good not great. Wasn't terrible either. Service was ok. I might go back again

The environment is crowded and the meal is not bad.

Fresh tasty food in a no frill space. Needs a bit of cleanliness and hospitality standards and basics. reactive and friendly in the asian way.

absolutely great authentic asian food, great quality! great prices for what you get. as good as if not better than Hawaii or n.y.c. incredible flavors and quality

Very busy on the weekends, go early or late to avoid the lunch crowd. Offer to sit at a shared table to be seated quicker and enjoy some conversation with your fellow dinners. Very good dim sum, family style. Worth the wait.

One of the stable place to go get dim sum in the International District. Be sure to try their Lao Sa Bao (literal translation: running sand bun). :)

Delicious dim sum but not worth the long wait time. They gave an option to share a table with other people. Why not just expand or provide a quick way for customers to grab and go?

Bad services. .I think they don't care about customer service. .

Good food! Was nicely packed and the portions were huge. The dim sum were really good and would strongly recommend trying them.

I have been here for dim sum, dinner, and late night food. This is the place to come for authentic Chinese food in the International District. This is the only place I go to for dim-sum. The line is out the door, but well worth the wait

OK for Seattle but I would consider basic for other N. American cities like Vancouver or Toronto

Food was great, service was great when I was there. everything was hot and fresh.

SO yummy! Their dim sum is definitely worth going for. It's crazy busy on the weekends though. We got there about 5 minutes after they opened on a Saturday and we got one of the very few open tables left. When we finished and left, there were at least two dozen people waiting to be seated in the completely full restaurant. The food is super good, and probably worth the wait, but I'd go at a less busy time!

A lot of people complain about this place but I honestly love it! We arrived around 10:30 and walked right in to a table- though waiting for a table is nothing new, if you don't want to wait just eat at home. We got water and tea and our first cart within 2 minutes. The waitress who refilled our water was a little hard to flag down but she was the only one waiting on like 15 tables so it was totally fine. I also happened to offhandedly mention to my sister (who I was eating with) that I would ask the woman with the cart about dessert and within 5 minutes she politely came over and offered me some sweet selections, great service! Overall I had a great experience and delicious food, I'm planning to go up and visit again just so I can come here!

We went for a late night feed and were not only satiated, we were also thankful for great and friendly service.

Food was OK. After looking at 5 employees looking at their phones and ignoring guests for several minutes got up and left.
Not coming back.

Great place for Dim Sum, but the place is dry, especially the bathrooms.

So much delicious dim sum as well as Chinese favorites.

Didn't have a good service. Honey Walnut Prawns was delicious, although didn't have as much walnut as shown on the menu (This picture taken when the dish was just served). Hot and Sour Soup was a little too sour. Special STir Fried Noodles was good and a lot, although need more veggie than just bean sprout. Fried Intestine was delicious as well.

One of the better dim sum places in the Seattle area (not comparable to Vancouver, BC or California). The place is however tight and dirty.

I don't do dinner yet, but highly recommend for "Dim-Sum". Most item are pretty much delicious. To have Dim-Sum at international district, you should check out this place and won't be disappointed.

I was in Seattle for a week and I ate here 3 times. Delicious dim sum

The Pork was not cooked. The manager did not refund us.

Pretty decent place for yum cha. Loved the sui mei, though the Xiao long biao was a bit dry, meat was super-sized, and the wrapper was quite thick. Still, for being in the USA, decent price for the variety of genuine Chinese dishes.

Liked how the place looked. Food was amazing as well. Service was decent. Only complaint, we had a reservation, but didn't get seated for another 30minutes after our reservation (they gave our table to another party). Lack of communication between the staff when it came to seating. Other than that, the food was really good. Will definitely give it another try.

Wonderful experience! Very authentic and great service. Awesome selection of foods.

The food is delicious and they're open on Thanksgiving!

Very crowded in the weekend. If you don't want to wait long, come here when they just open. The food was nice and decent but some of the cart ladies are not very nice though

I had no problem with the food but the service is abysmal. They don't care enough to explain what they offer properly when you ask and quite honestly they arent friendly or courteous at all. We asked for some water and they never gave it to us. We wanted to pack food to take and we had to go and find the boxes ourselves in the back of the restaurant. My advice is go there for take aways. It's not a place worth for you to sit.

They lied for the waiting time. They said the waiting time was 35mins, but we waited for 55mins.

I agree that is one of the best chinese good restaurants in Seattle. Dim sum is great and service is excellent.

I've only had dim sum here, but it is awesome. Fun and cheap way to feed a large group + everyone loved the food!

I feel like this was the the good dim sum you would wait in line for when I was a kid. I didn't go here much, but the food was always on point. They remodel Ed a couple years ago and do a late night thing now. Literally might be the only place you can get dim sum after midnight and the inside is super sleek now. Used to be classic/simple with white walls and not much decoration. Now I'd totally reccomend it fur a first date of chill night out drinking in addition to Saturday morning dim sum cart service.

Great place for dimsum. However you should arrive early if you want to eat here on the weekends. Our group of 4 people had to wait an hour to get seated after arriving at 11AM on a Sunday.

Closed when they claimed to be open. Went elsewhere.

Racism is not fun on either side of the street.
Non-Asian people are seated in the back and mostly ignored, dim sum carts with the much sought after items never make it back to "those" tables. Staff are openly friendly to tables were Asian people are seated and openly hostile to the rest.
I'd rather go hungry than come back to Jade Garden.

Dimsum were super tasty. Minus one star for cleanliness. But overall is great!!!

The two stars are because the dim sum here is really good.... The service the last two times I went, after coming here for years, is making me debate ever coming here again. My advice, go in the morning when they are still using the carts. We came in the late afternoon, they were somewhat busy but we were sat and waited 10 minutes without getting tea, water, or menus. We tried flagging down the staff but they really appeared to be making an effort to not even look our direction. Like, they were headed in our general direction and the moment I tried to make eye contact or raise my hand they would clearly see me but then act like something else caught their eye. I had to go to the front to ask the girl who sat us, who was getting dressed for a delivery, for menus. I mostly knew what we were going to order I just needed the menu to be able to point and remember the names of everything. After 20 minutes I finally got someone to take our order but he was impatient and rude about it. 5 minutes later they brought by the tea, almost half an hour with nothing to even drink. My friend wanted water as well so the whole charade for service started again and it took directly asking two people for water before they bothered to bring any. The food came out staggered, it's dim sum so that's expected. We finished our last dish and it took 15 minutes to flag someone down for the bill again. I even suggested that we just leave and if they wanted us to pay they would let us know. My friends shut down this idea and we finally got someone to get us our bill but it was another 5 minutes. I'm not one of those jerks that has never worked a day in a restaurant, I have 7 years under my belt in all positions. There were 12 tables, max, between 3 servers and two visible support staff not counting the woman at the front desk. It is not unreasonable to expect basic decent service when each server only has 4-6 tables. It isn't even like we all came at the same time. There were 3 tables sat in the first 20 minutes we were waiting for our menus and or orders to be taken and they were included in the 12 tables I estimated. There isn't an excuse. I'm definitely never coming here after noon ever again and if this is a trend I may stop coming at all.

Jade Garden has some of the best general tso chicken and dimsum items I've ever had! Truly a gem in Seattle. Great food, generous portions, and an all around pleasent expirence. Steamed Pork buns are a must!!!

Fantastic. Friendly staff and loads of options. You won't regret it. We stuffed our faces for $15 a person.

Fantastic Dim Sum and good prices. Prices are listed at the bottom of the menu. The sticky buns blew me away

Love this place. Get the pork buns & the walnut shrimp. It s the best, hands down.

Just don't go on a weekend along wait....if you not in a hurry........

Jade Garden ruined my relaxed saturday morning today. Its manager accused us for not paying for food they served. The situation goes as follows. I was eating breakfast there. All of a sudden, one employee told me sorry from behind my chair. The other employee brought a bunch of napkin and started to rub my back. I found the serving employee spilled significant amount of sauce on my jacket at that time. There was no clear situation awareness provided to me or formal apology prior to touching my back. Then, their manager showed up per my request and he crossed out mid section of the order/serving sheet. On my way out, I explained the situation to its receptionist showing the bill. She apologized for what happened and I didn t get to pay anything. My understanding was he was not going to charge the bill due to their mistake to their customer. I had to change my schedule by the incident and it was a way of compensation for my ruined saturday morning. By the way, real frustration came from the manager s behavior and how to treat thier customer. He ran out of his restaurant to ask to pay the bill behind us walking streets. He said he meant to offer 10% discount. I told him I would pay 100% being feeling humiliated for his disrespectful behaviour and etiquette to his customer. He even stated I would pay $100 as criminal if calling police. I am still shocked for how I was treated there. I am a responsible citizen and professional healthcare provider. Mainly, it was their miscommunication over mistake they made.

Great weekend dim sum. They do all of the standard dim sum dishes really well and aren't at all greasy and they have a few unique dim sum dishes that are really great. Service is good, not too pushy but still attentive. Price of $10 will get you full and happy. Lots of seating, can have a long line but they do take reservations.

Good food. Rude service. But not like they would care since people to flock in all the time.

The food is lovely, but the service leaves a lot to be desired. The lady with the dumping cart spent 30 minutes catering to two tables and chatting. She totally ignored every other table during that time!

Great dim sum. Just don't expect great customer service which is typical of Chinese restaurants.

I've been to dim sum restaurants in San Francisco and New York City. I was expecting this restaurant to be good. Very disappointing. The food was terrible. Tasted bad. Tasted and smelled fishy; not fresh. The Soup dumplings had no soup inside them. The dumpling wrappers were hard. We were rushed. The place was not clean. We sat in the front by the window. The window was filthy. The fish tank holding the Dungeness crabs had green algae growing on the tanks. I will definitely NOT return to Jade Garden.

My boyfriend is a long time regular this is his favourite spot! The food & service always great.

I have eaten this freshly cooked food for 15 years. They employ very professional people.
It my go to spot for gray food

They just ignored us after 15 min of being there. We got tired of waiting for service and left.

Good but overrated. Much better food at HONEY COURT.

Best Dim Sum in Seattle; breakfast, lunch and dinner it's always good

One of the best dim sum places I've been to. All of the dishes were great, and I was pleasantly surprised how small my bill was! The food here is great value, great taste. The service is pretty fast, though wait time can be long to get a table for peak hours like Sunday brunch. I highly recommend this place if you're looking for a great dim sum experience.

What can I say that hasn't been said before? Get there early, go during the week, roll out the door when finished.

Dim sum dim sum dim sum!! Wide selection of steamed and fried dumplings brought around the room on carts. Perfect for groups too! Weekends get busy but the wait is never too long

They use to have good food and fine service, now they not just have bad service they also lost their good food

Delicious food for a great price. Love the old school Chinatown character...please don't change! Great place for Late night food.

Good food, good selection, fast service, reasonable prices. Love this place!