Jack daniels motors Reviews

My wife and I have purchased/leased 7 cars from your dealer and still the service department has failed me. Purchased the car Feb 2020 and since May 2020 I ve experienced on ongoing low oil issue with my 2019 Tiguan. The explanation went from a normal car function to now being accused by your service manager Joe of being an aggressive driver. Last issue is warped rotors with 10mm on brake pads but it s also a normal occurrence. Truly awful experience...

I personally did not want to give even one star but I guess I have to rate servuce. Today will be my last day for Jack Daniel's loyalty. No more Jack Daniel. Service orientation is absolutely not even equivalent to Hyundai or Kia. Service manager is not customer oriented. If I have one reason I am not coming back, it will be the Audi receptionist. Dear all minority customers, be wise when you buy a new Audi or Porsche. I drove 80mph or sometimes 90mph get to Audi service to pick up my car, guess what, people keep coming after 4 pm to pick up a car when I was told I need to take off work early next day again. First I waited nearly 1 hour for lift on first service. 2nd time, I was never told to bring a copy of Insurance for courtesy car. Problem after another problems.

I am a bit confused about all the poor reviews. I was there the other day, the staff and service were great. I called the day of to set an appointment. Frank was more then accommodating to my schedule. I was told the service would take a hour so I went prepared to be there at lease a hour or more. To my surprise I was there for a little over a half hour and my car was ready!! While I was waiting they offered me coffee. Frank was very detailed and informative about my service options. He was not pushy at all about what I should do he just explained to me all my options and things I should consider so I don't acquired additional costs down the line. The staff here is very professional as well as very knowledgeable. After my car got serviced they offered me a car wash which I refused (it was going to rain the next day)
I called other Audi call service centers in the area prior to going to Jack Daniels and no one was as polite and helpful as the staff here.
I will continue to bring my Audi to Jack Daniels Service without question.

I never liked the kia! I brought here my friend s car.! Sales guy Mark says I cant give you loaner car! whaat! This is under warranty lease car! what a cheap business! KIA HELL NO

Went to get my front driver side speaker fixed because it popped. The worst service I ve experienced, they said it ll take an hour and a half and that I ll get a phone call to pick it up. Never got a phone call, instead I called multiple times after 4 hours just to find out it was done . When I finally go to pick it up they tell me the parts were ordered and that I have to come back in about a week or so. So they did absolutely nothing to the car and didn t say anything. They pull up my car and it isn t even washed. Wasted a whole day and got nothing done. Go to a different service department.

As soon as I walked in, I was greeted by a friendly service rep who explained what services would be performed on my car's 20k mile checkup. It was quick and after I had dropped off my car, I received updates via text and email including a video recording of some of the checks done on my car. This was impressive but I wish the video clip showed more. Anyways, when I went back to pick up my car, I was greeted again by the friendly service rep who handled the transactions and sent me on my way in less than 10 minutes.

PLEASE RECONSIDER TAKING YOUR VW FOR SERVICE AT JACK DANIELS MOTORS IN FAIRLAWN NJ, they are crooks. I took my vehicle there in December for an oil leak which should have been covered in the Warranty however, I found out that my warranty has just expired, they refused to honor it even though I had called prior to Thanksgiving to schedule. They were too booked at that time to take the care in and provide a loaner. So I met with Lexis brought my car in and received a call 4 days later with an estimate of $1800 dollars to fix 2 oil leaks. With an additional estimate for other items they found wrong with the car in total $2800.00 dollars. Since I was not prepared for such a huge expense right before Christmas. I decided to only have the 2 necessary oil leaks fixed. This repair cost me $1800. + tax et al. I tried to negotiate the bill asking VW of America if any of this would be covered under the Vehicle Warranty or if they would allow my extended warranty to partially cover since it had just expired and they were icy about my request which escalated to the warranty company everyone denied me any discount or courtesy price reduction. So I charged the repair. As of February I noticed my pavers were stained with Oil and the leak has started again. So I just dropped the car off last week! So much for getting a good quality repair. I would say they are crooks that have very little work ethic, just out to rob the consumer!!! TB continued as I still have not received my car back it has been 1 full week. VW Passat 2014 BLack.

I have been going there since 2011 , I do all.my service there pretty much this time had a hick up , I decided to do oil change in a local shop I know personally the oil filter housing was torqued so tight they couldn't remove otherwise there is a chance of damage the shop owner of Tire tech auto told me to contact dealer right away unfortunately I had two hours left to go to work gr told me the oil filter housing is expensive and may take a day I told them I will get it I went to Jack daniels parts they did not have it I went to Ginsinger Vw in Cifton got it for 164 dollars the whole thing became a night mare for me.running back and forth, I called the service manager later from my work did not work out he was not admitting the issue at all , sir i need to tell you few things surely you will see my review first of all last time when I had my oil change about 5 months ago it was done at your dealership and no where else I would have never found out if I did not take to to independent place I was a store manager in Mavis discount tire and I ran a family owned shop for six years I know the industry norms rules and regulation, I would expect your dealership to remedy my situation I do look forward to solve this issue and not drag it continuing to complain again and again we all have busy life and definitely going through a rough situation with corona virus . Please fix this issue , well it could have caused damaged to my engine my car is turbo charged I need to be cautious on that and I expect the same level from the dealer I do understand that you may not make much from oil change but definitely I would give you other jobs to do on my car I have been going to your dealer long time have never seen such a issue please rectify .
Thanks .

I just went to the service center for some Audi coolant and wipers. Steve provided beyond exceptional service. He even came outside in the pouring rain to install the new wipers for us. If you're ever in need of Audi/Volkswagen parts, make sure you talk to Steve. 10/10 would definitely go again