Istituto Risana Review

They never answer the staff at the entrance to the critical doctors and literally do their own thing.

Correct and kind staff, good and very kind physiotherapists. Thanks for your help and your kindness.

From 9.00 this morning I am trying to call. It's 18.14. It seems a bit too much. I don't know the reason for this disservice but it shows little professionalism.
I urgently need to get in touch. Can anyone tell me how to do it ??

I was x to visit a physiatrist and the waiting time of waiting compared to 'pinned was 80 minutes late (I think a little exaggerated) mahh the reception and the doctor super friendly and professional ...

scammers and unprofessional, make believe to carry out the services in agreement with the ssn but in reality then it is privately.
To the few people who notice it, the answer is a question of timing or the challenge is not of the carer or the difference is minimal etc ..
On the phone they almost never answer and (it happened several times) that they even close the line during conversations.
Be careful!!!

For hours I have been trying to call no one answers but how can it be a medical health center recommended by the Region? .... absolutely to forget I immediately cancel my appointment by calling the regional service and obviously I explain the reason, that is simply the lack of a person assigned to answer the phone.
... shame maybe the doctors are competent but a medical center cannot afford not to have a secretariat that works properly ...
By mistake I put 2 stars otherwise none

I can't give zero stars otherwise I would have. I went today to this PRIVATE institute for a physiatric visit I lost 2 hours of work you must present yourself half an hour before to
acceptance and then find out that the doctor is 2 hours late on visits and they tell you that he hasn't even taken a lunch break Poor thing we are not at the ASL but we are in a PRIVATE institute I do not accept these things I have been reimbursed and will go to another GOODBYE institute

Very good allergist ... he visited my daughter scrupulously with tests and spirometry ..... the reception area was a bit chaotic ...

I booked a mammogram for my mother-in-law and despite having repeated several times on the phone that she also had to do the echo .. on the day of the booking they realized that it had not been booked ... we had to wait until they finished doing the ultrasound all those booked (about 2 hours) also because the doctor who did them was not very fast. I made an appointment on purpose at 8 am so as to get in time to work instead I delayed for 2 hours ... absurd.!

I do not recommend highly for ultrasound, disconcerting experience and money thrown away!

I went to this hotel for a mammogram and an ultrasound ... little prepared and not very kind I don't think I will come back .... maybe because it's Saturday ???

Clean center and very helpful and courteous staff. The only flaw in my opinion is the staff at the counter for acceptance. It has happened to me several times to witness quarrels and quarrels among themselves in front of customers.

BEWARE OF THE CONVERSATION WITH THE SSN !! They pretend to accept your request and to reserve treatment (in my case rehabilitative), then at the last minute say they have exhausted their budget and propose paid treatments. They play on the fact that at that point you have no alternative. DISCUSSIONS AND SCAMMERS who speculate on the health of citizens.

How can I make an appointment if nobody answers the phone?

Terrible cup. Today I called at 12 thinking that it would close at 1pm as it is Saturday and there was already the secretary's office that said to call from Monday to Friday. When you call during the week, on the other hand, nobody ever answers: if you show up in person, there is a queue and when you finally get to the reception; you find rude and unprofessional staff.
Better to avoid and change medical institutions.

Excellent center very clean and very kind staff even in their really good gym

To avoid! They are unprofessional, but very rude. Medical center to forget. The switchboard is always busy.

Courteous and quick receptionists, I highly recommend

I'm very sorry but I'm not very polite! As read in other reviews. Find medical prescriptions so that you are forced to do the therapies. Also a medical examination no 28 euros but 44.50 !! But why?

This morning, in the presence of 4 or 5 patients waiting with regular booking, a rather unpleasant fact occurred. A gentleman without a reservation (and refused to accept it because he was unable to register for the same day) was nevertheless allowed to enter for an ultrasound because the doctor who knew him "liked it".
Incredulous we called the director while the gentleman was already inside, jumping in line and all of us. The doctor then ran out calling us saying that with the gentleman in question they were "just talking" and in obvious embarrassment. In fact, not true because the gentleman who had entered twice before the previous visit (with another patient lying on the bed x visit, above all) to tell the doctor that they did not register, had just said to have to examine. Can such unethical attitudes afford such a structure? The lord will have paid the cost of the visit like all of us? Clearly we all gave a definite answer: if he did not accept it, certainly not. We would like to be wrong.
We will not come back any more.

Expertise, kindness and professionalism on the part of all the staff I could contact and, to top it off, humanity and understanding. I highly recommend it

Unreliable not at all professional including the switchboard operator

Hello, I would just like to communicate that after having a mammogram I realized that I had left a silver chain on the chair and obviously I realized it too late! They stole it, since neither the cleaning ladies nor the staff found it. I'm just saying sadness! It wasn't worth much but it was a gift I cared about a lot. So be careful where you leave your things.

A shame. Reservation one dermatological visit privately for a Wednesday afternoon, I go at the institute and pay at the check-in counter. The secretary shows me a waiting station ... then it turned out to be wrong. But apart from this (his mistake may be there, due to the high turnout and confusion) the dermatologist is not in the least looking for me, knowing from his corporate display that I had paid and was waiting to see her, and ... if he go home!!!! Result, I lost an hour without making any visit (which incidentally was urgent) and did well riprenotarmi an appointment. I took my money back (with difficulty) and I left, never again

Good value for money but a little coarse and unprofessional environment, sometimes it seems to be in a supermarket

AFTER 3 CALLS FOR WHICH THE LINE HAS BEEN DROPPED, I AM ON THE PHONE FOR 15 MINUTES ............... ALSO NO THANKS !!!!! I SEE ELSEWHERE ............... I AM ALSO OBLIGATED TO GIVE AN EVALUATION STAR OTHERWISE MY REVIEW IS NOT ACCEPTED!

Experience vetamente to forget. More than 30 minutes standing with only four numbers in front, distancing so to speak and hysterical scene from the doctor for the delay (I arrived 16 minutes before the appointment). .

Better to go elsewhere. Impossible to have help by phone. I had to do an urgent X-ray, which they did immediately, pity that the radiologist was on vacation and they gave me the result a week later. So I paid the service and then I had to go to the hospital to do it all again. Truly unprofessional. For me it is as if they have closed.

I am an Auser volunteer and the people I accompanied for treatment were satisfied

nothing negative to report; those who give a star for the telephone service must remember that it is not a paid call center.

Absolutely to be avoided. On the phone they practically never answer and after long and interminable waits they regularly hang up. I believe that for a medical institution this is an indication of poor reliability.

Appointment for physiatric visit.
I found the doctor hurried and uninterested in the problems she didn't even allow me to exhibit.
She stopped only at one topic, interrupting me by saying that it was enough for her. Too bad I had other parts of the body to check with lots of plates, tacs and resonances left on the table without even looking at him !! Absurd!
Arrogant and rude was also an employee of the CUP who wanted to keep a demanding treatment by citing absurd excuses. All to oblige us to perform them from them.
Everything rejected this structure. Not recommended.

Booking service to forget !!!! They left me waiting without pressing the button so I could hear all the conversations about condominium problems, double glazing, etc. of the very professional staff !!!! After that the line fell. I called back a nice girl answered, but evidently recently hired who needed the support of her colleagues ... obviously still busy with their business (which I heard in the background from how much they cackled)

Now is a month that I have been in this structure is seeing other reviews I found myself well indeed all the guys and girls at the gym have behaved very well excellent service. A month ago I entered that I did not even move my wrist ... excellent result I would say that you can go back to work good ...

To avoid ... First and last time. Appointments not respected ... disorganized. And staff especially at the entrance talking about their business. Work and work.

As for me, being in agreement with Unisalute, I found at the reception a dedicated person (Barbara) extremely competent and helpful. I can say the same about the colleague who replaced her during the summer (Patrizia seems to me). Exams and medical staff ok. A note of merit to the cardiologist Dr. Lavanga who I found very helpful and scrupulous in the investigations. Ample and available parking which does not hurt! Advice.

The Gym, the part of the Physiology and that of the various Tecar and the like is very professional. Light but very professional environment. we talk with the boys but also with some customers, and time passes lightly and without too many breakages! The guys are prepared and good, the management is excellent. I am in the second cycle of Fisio + tecar and I have also demanded that the II be carried out at the RIsana. I had only one problem, a day of inability 'to call on the phone, I later discovered that the Italian girl, young brunette and with glasses had been left alone. I regretted that it was not his fault!

When I had to use it, I was satisfied. Professional trained and excellent doctors.

to my mother how the cure was proposed vodka and painkiller spray .... in a month operated for rupture of the menisci ... obviously discovered by another more professional doctor, not from this institute. pity that has had so much damage with the time he has lost .. maybe because she is a foreigner, so she takes care "ad minchiam" .. no comment

I strongly suggest that you look at the timetable as there is written on the site that on Saturday closes at 13 but actually closes at 12.30