Iskon Internet d.d. Review

A lot of stories and nice ads but inexperience in realization a bit and too much

Disaster!!
I call in the 10th month that I want to quit because then it expires 2g.pretplate and says the employee so in 08th of the month you have extended the contract.
Then I remember that they called me in the 08th month from the customer service if I wanted a faster internet for the same price, first I said YES, so I called them in 2 minutes and said I do not want, and the employee has no problem at all yet did not enter or subscribe, so they did not send us a new contract either.

Again for 10 minutes and says another employee: that now your contract expires, and in the 8th month you only talked to the customer service, but you did not activate anything.

Terrible, they don't answer emails, phone calls...signal is slow and breaks, just DONT EVER take iskon....

Speed unreliable, connection unstable, especially in the last half year. The cancellation of services takes 12 working days, and the mail with the request for exclusion was received / read / sent to the procedure 5 working days after sending. Smart enough.

Customer support only works from 9-17 business days ... a step back in customer experience

A little confused girl at the front desk. But overall, I'm happy with the primitives.

the contracted speed of 100mbit is usually half that or even less. Customer support advises that traffic be limited. Well done for the intelligence!

Desperate. Technicians don't know how to connect to the internet. They connect him for 4 days in a row and they fail and then they don't show up again, and they lie that they will come again. They enter other houses without permission, are arrogant and do not wear a mask every time they arrive at covid-19 time. When they say they will answer, they never answer. They need to be wiped off the face of the earth!

Very bad customer service experience, agents always busy, long replies to the mail waiting for complaints. Sometimes they were better, now every month there are failures on the internet. In a few months my contractual obligation expires and then there is no more Iskon. Total disappointment.

Like t com. The service is good but they are gypsies

Misinformation is my "favorite" form of every company's policy towards the client.

If you hate someone you recommend him or her, definitely the worst network in Croatia

Desperate and incompetent slizbs for users. No guarantee on contractual obligations.

A very professional router switches when you agree on the term when the link is broken up very azure in sharing technical data as well as troubleshooting

Disaster from the network I can't wait for my contract to expire and then goodbye never again

Late 2 and a half months with the installation, announcing the installation after such a delay, does not appear at the agreed time and if we stayed home on a working day.

disaster, I think that's enough, they don't respond to emails, agents don't know how to do their job ....

I have to commend the customer service and technicians! I have been Iskonovac for a really long time and I believe that, like every operator, they have interference in all areas, but the speed with which they came out on the field and solved the signal problem is, to put it mildly, unexpected. They are always available on the messenger, within 1.5 days as I reported the fault a technician was sent and replaced both what was needed and what he thought would be a good replacement. You have all the praise from me, and still Iskonovka ...

The constant vocation of technical support, always stupid excuses - the neighbor got the internet because you do not have it, gentlemen shut everything and work for you, gentlemen, do not use two devices at once, gentlemen, do not have walls at home, gentlemen, do not walk away from the router, do not use gentlemen the phone, you know we are doing the 5G network, so you have no signal .. The last technique (Mario) is rude to pain, and I have not heard a more polar person yet .. I do not get the service, they do not give me answers, do not answer back, and they claim that I'm thinking I do not Internet at home, and I have a great service and to write to them that everything is great. The same thing was Tcom business, so thank you very much, never again.

After the earthquake there is no TV all day which makes sense but that no one is able to write on the website the reason is a shame. The only thing that keeps ringing on their phone is the answering machine.

This is the worst internet provider in Croatia, avoid it

I am a user of the Iskon package that provides 80Mbps, but I have a speed of about 0.31Mbps.
I have been with Iskon for three years, and I have been trying to solve this problem for 1 year.
I call them almost every day, but I manage to get them maybe once every two weeks ... they are not available.

Every time they promise to fix the problem and again nothing.
I have now entered a program to switch to another network, and as this takes about 3 weeks, I now have no internet at all. So I recommend that you unplug first and then look for another network.

And to add, I have optical internet in my building.

The worst internet on the globe, I don't recommend it to anyone, bottom to bottom, never works, ping to the sky, cable to my computer and ms to 300 all the time. HORROR!!!

the bottom floor of the service provider, but all the others are the same, so whatever

Good service at acceptable prices. I really didn't have my Internet crashing down many times.

Everyday Internet Problems. Expensive a bad service overall. I think the picture says enough.

DISASTER! A couple of months ago, every day, the internet was fired so there was no internet access. Then their so-called technicians dared to admit that the mistake to them was replacing the router and that was all okay until yesterday. And now it looks like 2 weeks of waiting without the internet to replace the router and to acknowledge the error. In any case, they should be taken from them.

Horror, worst TV. The series and the season are scattered, they are not coming in line, there are no episodes. And it's in the package that's extra paid. Iskon videotape does not function as a search engine at all, and it also pays extra. Also, applications over the cell phone do not work. Get any other TV at least 100 times more expensive, because nothing works here.