As a customer, I recently used the services of thi...
As a customer, I recently used the services of this company and found their captioning services to be average. The website, broadcastcc.com, provided all the necessary information about their offerings, which made it easy to understand their services and pricing structure. The overall quality of the captions was decent, but there were occasional errors in the transcription, which could be improved upon. The turnaround time for the captioning was satisfactory and they were able to meet the deadline I had requested. However, I did find their customer support to be somewhat lacking. It took longer than expected to receive responses to my inquiries and the support agents were not always very helpful in addressing my concerns. Overall, I would rate this company an average level of satisfaction for their captioning services.