IPCell Technologies Reviews

STAY AWAY! They control every piece of your website force you to use their overpriced process for website hosting, upgrades, changes to the site, etc... they do NOT allow you to have control over your own website or processes or links. THEY WILL BUILD A SIMPLE SITE FOR YOU and just go away.

They say they provide SEO service, but it's horrible, they expect you to do everything, they'll give you some SEO advice which you can find online, but the worst part is ITC expects you to do the SEO. I've had ITC for 10 years at $150 a month, that's $18,000. If I would have paid the same $5K upfront and had a website professional designed I could have also hired someone to do SEO.

Great revenue model for ITC but no VALUE is added to the customer once the website is completed. Once the website is completed then your STUCK with ITC for years to come over paying. DO NOT go with ITC.

Very easy to work with group of people, couldn't ask for a more professional group. I would recommend anyone reach out to them.

Moved me from Google Page rank 19 to 3 in a matter of weeks!

Our agency started the planning process with ITC in November of 2014 and went live at the end of December. The process was seamless and their creative side was refreshing. Since our "Live" date we have had a great working relationship and I can say it is like having my own marketing department. We tie in our 'old school" marketing at the local level with the web and social media components. It has been nice seeing the steady growth on the analytics and more importantly the return on the investment. I attended their 2015 Conference in Dallas and came away satisfied that they "get it" and are agent driven.

They are the leaders in software development for the insurance industry. A rich family environment where management truly cares about their employees.

Great service and customer support . was abele to resolve all issues with my agency matrix system .

I've utilized ITC since I started my insurance agency back in 2014. Since then, we have gone from an original site to upgraded look. Today, I was so excited to be rolling out our bilingual site, thanks to ITC's effort. Absolutely awesome in allow us to expand our market reach! Thank you ITC!!!
Seniorsolutionsinsurance.com

Great Experience if ever need assistance. Few software glitches but always get it working.

If you DO NOT like talking to people this is your go to company. If however you like conversing with other humans on complicated issues this is NOT the company for you. I have been with ITC for over 5 years and still get the same terse response every time I call.

STAY AWAY from dishonest services like this! They control every piece of your website thus forcing you to use their overpriced upsells for every process or adjustment: website hosting, upgrades, changes to the site, etc... they do NOT allow you to have control over your own website or processes or links. THEY WILL NOT BUILD A SIMPLE SITE FOR YOU and just go away. Therefore if you ever gain success in your business with ITC, you would have to start over from scratch to have full freedom over your own website, links, or marketing funnel. They wont tell you any of this until after you've bought your "website" on the cheap... Terribly dishonest business model.

The support at ITC has been fantastic. A pleasure to work with

All of the staff at ITC are extremely efficient, pleasant and resourceful. They quickly resolved every issue that arose. Their support team is readily accessible. I recommend them highly.

I've used ITC for several years and I am very pleased with this insurance rating system. Quotes are more accurate than ones I have used in the past!

Chris Delrosario absolutely rocked this request in a very responsive fashion. Greatly appreciated!

Eddie is always great! very knowledgeable and patient.

Best customer service for insurance agents! They are always so helpful, and get what I need done! Always professional, quick, and attentive!!!

Please note that I currently work for this company. I do not have feedback as to user experience with ITC; other than my interaction with our clients. During my interview (back in August) ITC was described to me as a 30 year old start-up. As a start-up consultant, both in NYC (through Google Ventures and Dreamit) and in Dallas, I can attest that this is actually quite true. If you are an ITC client and you need something like (adding a user, upgrading email storage, 'HELP my website is down!') and you call in, you actually get ME. I'm actually a human being. You don't hold for hours, more like minutes (if at all). Everything you need goes directly to one of us, and each account is literally priority as we're dealing with it. Since I have been here, which has ONLY been since August, I have seen multiple products COMPLETELY evolve due to client feedback. We develop everything internally and are always innovating. Company wide evolutions literally come from feedback by YOU. We do not have contracts (for normal accounts). We even have partnerships with our COMPETITORS so that our clients aren't boxed into using ITC technology exclusively. EG: you LOVE TurboRater (who doesn't, we have approx 20% of the national market) but you're comfortable in your long term relationship with your management system and don't want to switch to ours (which EVERYONE will when our new iteration goes live!); we have ongoing relationships with a bunch of competing Agency Management Systems so that you can create whatever hybrid of a system that works best with your individual process and preference. That's quite unusual in a for profit industry. And as far as a place to work, I can honestly say that this is the most supportive and empowering environment that I have ever worked in. There's a reason that the average tenure here is over 2 decades. Hope to see you at the next ITC family reunion!

Still new to ITC. Looking forward to finalizing my website.

Accu-auto sold to ITC and never notified until after the sale. Got the first bill in Jan told my due date was changing to the 1st. Sent notification that I was changing companies and to stop drafting my account. After speaking to two people and two emails over a 3 week period I was informed today it will only be cancelled after 30 days from my first request on 1-18 not effective 2-1 and they are keeping my Feb payment. Not sure how that is legal , charging for the entire month and not providing but half the service?!?!

very knowledgeable group of guys working there. always helpful

Eddie from technical support team WAS GREAT!!
They go the extra mile to help with our Business needs! highly recommend all of ITC services :)

Our partners at ITC are great, simply amazing customer service and care. They are extremely flexible and ready to please. The best partners you can have.

Frank Mitchell
CEO
Members Mutual

We recently transition from Safe Harbor, AccuAuto and Agency Matrix all in the same 30 days. The transition has been difficult. The tech are all wonderful and knowledgably. We just don't get call backs. I think they have lost the customer/agents in the big business scuffle. I was hoping that would not happen. May be it will get better.

Partnering with ITC for my website has been profitable AND efficient. My ITC expert Amanda hovers over my website always looking for ways to increase value to my clients and potential clients. I have prospects regularly say they saw me first on my website. In addition to those sales, I feel peaceful in my partnership with ITC. They get me.

Have used Turbo Rater for years now. A couple months ago, I made a poor decision by trying out "the competition" but there is no competition. Turbo Rater incorporates a great deal of technology into their product and employ the finest support staff I have come across. The platform is very user friendly which allows my team to quickly and efficiently follow up with prospects and SELL.

I'm thrilled with our new website, designed by Karly Baker at ITC. The site is smart and attractive and accomplished all that we wanted to. Karly was patient and accommodating. We worked through lots of usual alterations and the site turned out just right! Great job. Many thanks to Karly and the team at ITC.

I was very pleased with getting the help I needed. Both Eddie and Michael were very thorough an patient with helping me trouble shoot my agents needs. When we can trouble shoot their problem fast it makes both WIAA and ITC look good. Keep up the great work!

Great team to work with and very easy to do business with! Simple and looks great

Mike from support took his time to explain things to me In a way that now I feel more confident with the system, thank you so much!!!

ITC is amazing. I have had a website 5 years with them that needed updated and made mobile compatible. I also needed a second website made for an agency we just acquired. Both Bryan Parker and Karly Baker made this process painless! They gave me options and gave me the direction I needed to do both sites. Karly's patience and guidance was exactly what I needed. They understand our insurance industry. I am thrilled with both new sites!

MY ISSUE WAS RESOLVED WITHIN AN HOUR, DEFENANTLY ON TOP OF THERE GAME.

I am a "non-techie" brave enough to work on my first website. From the initial design appointment with Katie, to the patience and guidance of the amazing support team...I did it!! I am not only happy with my website, but I feel confident enough to manage it, especially knowing that the support team is so responsive and accessible.

Thank-you Shawn for helping me with email problem and taking control of my computer to resolve the issue. It now looks great and I appreciate you and your team always being there to help with website and email issues thru the last 5 years. Paul Jellison