4 years ago
We were supposed to stay at Inverlochy castle as p...
We were supposed to stay at Inverlochy castle as part of our honeymoon.
Unfortunately, due to a very serious medical emergency and surgery I was unable to fly to Europe. Every single hotel which we had booked (10+ hotels) gave us a full refund on compassionate grounds, even though they didn t have to. Inverlochy Castle was the ONLY hotel which DID NOT show any compassion whatsoever. They did not provide a refund, and in fact they just cancelled our booking without my express permission and they just kept my money! (presumably because they wanted to re-sell the room)
Inverlochy Castle management clearly have a lack of compassion and are indifferent towards guests. They are rigid, inflexible, and quite frankly, only care about money.
We are planning on returning to Scotland in June and we will DEFINITELY not be staying at Interlochy Castle. We will not stay at Inverlochy castle ever again, and neither will our friends and family.