Invacare Ltd Reviews

Disgusting service I am shocked. I have e-fix wheels (by German company Alber) but Invacare are the sole UK company allowed to service the wheels. When one wheel started squeaking loudly and seized up in manual position, I tried to get it looked at but my local e-fix dealer John at Independent Living but he said he had to go to Invacare. He had a lot of trouble getting hold of the relevant people at Invacare and when I tried Invacare directly was told I had to go through the local guy (John) they couldn't deal with me directly - a lengthy and frustrating process.



I have even called the company Alber in Germany and explained the situation as a wanted to send the wheel directly to them but they have told us we cannot do that because of the deal they have with Invacare.

This wheelchair is my legs, it is not acceptable that slack customer service is stopping me from using my chair properly and when we send the wheel back I will have to be pushed around in the manual wheelchair for a couple of weeks (I have no upper body strength) I can't believe this kind of service is all disabled people can expect? I have tried in vain to find the company director of Invacare's email to write directly to him, I always think it is best to give people a right to reply but in this situation I think my duty is to warn other disabled people to go elsewhere to buy your products (if possible) and make sure you have better options for servicing your wheelchair.

Disgusting racist staff Ken Morgan. He should keep his inbred bigot opinions to himself.

Beautiful training session, personalised for the home and made fun and interactive. Easy to follow by all staff attending.

Invacare has done so much for my father and a few family friends too for over ten years now, continually providing products that enable them to live the life they want. Invacare provide very similar equipment to many other leading brands in the market but with two distinct differences; firstly, their after-sales care is simply brilliant and secondly, their prices are surprisingly reasonable considering their exceptional build quality, fast delivery and lengthy warranties.

Invacare operate a hub and spoke model of business, where Invacare are the hub and their national network of approved dealers are their spokes. My best advice to anyone seeking any of their products, as a long term customer now, is to speak to Invacare on the phone, explain the sorts of products you're interested in, and ask for them to recommend you one of their approved dealers in your area. If you have a good experience with your local dealership, tell them! And if you have a bad experience, let them know too! We often provide feedback and they always tell us how grateful they are for it. Thanks Invacare!